[SOLVED] server 2016 Error: 1734 The array bounds are invalid when running dism /online /cleanup-image /restorehealth

[PhxSvr3]

Hello, I am having issues with my 2016 server. SFC /scannow runs without errors, but dism fails with the error in the subject line. Any help in repairing this would be greatly appreciated. Please let me know if you need any other information. Thank you!

 

[Windows Update Bot]

Hi @PhxSvr3,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[PeterJ]

Hello and welcome,

Please follow the instructions below.

Remove Update Manually

1. Right-Click the Start button and click Command Prompt (Admin) on the list.
2. When command prompt opens, copy and paste the following command into it, then press enter.
   wusa /uninstall /KB:5005043
   
3. Let me know if it says it was successful or if there are any errors.

 

[PhxSvr3]

Thank you for your help, it is greatly appreciated! Above is the results from the command wusa /uninstall /KB:5005043

 

[PeterJ]

FRST Registry Search

1. Click the Start button and in the search box, type CMD
2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
   

   REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

   
   Note: This loads your components hive which is what we want. Please keep the command prompt window open while you perform the remaining steps. You can minimize it if you wish but keep it open.
4. Download the Farbar Recovery Scan Tool and save it to your Desktop:
   64-bit: Downloading Farbar Recovery Scan Tool
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
5. Right-click on the file FRST64.exe and choose Run as administrator.
6. Copy and paste KB5005043 into the Search box and click the Search Registry button.
7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
8. You may close any remaining open windows now.

 

[PhxSvr3]

Thank you. Here the output file.

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[PhxSvr3]

Thank you! The fix completed. We restarted the server and then ran SFC /scannow and it finished without errors. Please let us know the next step or if you would like to review the CBS logs.

 

[PeterJ]

Great.
Run the command Dism /Online /Cleanup-Image /RestoreHealth in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[PhxSvr3]

You are amazing, Peter! May I check for updates, or do you have another idea in mind? This is the first time in months it has completed without error.

 

[PeterJ]

Great. Go ahead and report the result.

 

[PhxSvr3]

Outstanding. Donation to follow. Might it be possible to communicate with you offline?

 

[PeterJ]

Great. Thanks for the donation.
Follow the instructions below to cleanup the tools and logfiles used in this thread.
Rename the file FRST64.exe to uninstall.exe and run it. This will remove all files and folders created by FRST and the tool itself.
Reboot the machine to complete.
You may remove all other tools and log files.

Might it be possible to communicate with you offline?

You may send a private message.

 

[PhxSvr3]

Thank you, I will perform these cleanup tasks now. I sent you a direct message. I hope the donation was in line with expectations. If not, please let me know.

Consider this resolved and my very best!

 

[PeterJ]

Thank you and take care.