Server 2012r2 Updates failing to install

phexed · Apr 11, 2020

I'm not sure I understand what needs to be done. It's a VM having issues thats running on a Hyper-V host. Is there something hyper-v related I can disable for this update and still have the VM functional?

Thank you

Sysnative Windows Update · Apr 11, 2020

oh, a Hyper-V VM, okay, I'll need some time to figure this out. Stay tuned.

phexed · Apr 13, 2020

Some background that may be helpful for finding a solution on this:

2012r2 Hyper-v host with two vms on it. 1 2012r2 DC and 1 2012r2 App server

Both VMs had "weird" issues patching so the DC was recreated by another tech to fix the issue. The DC was easy to recreate since that was it's only role. The App server houses a handful of applications that would require 3rd party vendor involvement and downtime to recreate so I'm hoping we can get the patching figured out. Please let me know if there is anything else I can do to help narrow down the issue to help with a solution.

Thank you

Sysnative Windows Update · Apr 13, 2020

Do you happen to have a VM or a Server with Hyper-V enabled that functions normally?

phexed · Apr 13, 2020

I have access to Hyper-v hosts and hyper-v vms that function normally in other environments. For the issue in this thread the hyper-v host has no patching issues and appears to function correctly, it's just the APP vm that isn't patching correctly.

Sysnative Windows Update · Apr 13, 2020

Please export the following: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wvmbus

phexed · Apr 13, 2020

I'm not seeing that in the registry on the VM or host

Sysnative Windows Update · Apr 14, 2020

Can you export your services as a hive, so I can check them manually?

phexed · Apr 15, 2020

Here we go

phexed · Apr 16, 2020

I can pull a hive from a working one as well if that helps compare.

Sysnative Windows Update · Apr 16, 2020

That'd be great!

phexed · Apr 16, 2020

Separate VM on the same host with the same OS that has no issues patching.

phexed · Apr 20, 2020

Any luck on this?

Sysnative Windows Update · Apr 20, 2020

Nope, unless you kill Hyper-V it seems there is no way around this.

phexed · May 9, 2020

I'm not sure if this changes anything... but KB3063109, which is the currently installed Hyper-V integration components, seems to be the root of all the issues. I cannot get this KB removed/uninstalled without it rolling back changes. Iv'e tried removing it in safe mode and stopped the Hyper V services on this guest VM. Is there anyway to get this KB3063109 removed or figure out why it gets to 9% reboots and undoes changes?

Thanks again

Sysnative Windows Update · May 12, 2020

Let's see:

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB3063109 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

phexed · May 12, 2020

It looks like it came back empty

Sysnative Windows Update · May 12, 2020

Then it's not installed.

Server 2012r2 Updates failing to install

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