[SOLVED] Resurrected Windows Server 2008 R2 having issues installing KB4534310

[BigG]

I have had to resurrect a few Windows Server 2008 R2 boxes and get them updated as far as possible with MS Updates. All but one are ok now and up-to-date with all available MS Updates. The one though seems to be having issues with KB4534310. I seem to have traced this possibly back to dwrite.dll missing from WINSXS:

020-12-15 13:55:59, Info CBS Failed to find file: x86_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23807_none_c6ac992401aacefc\DWrite.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2020-12-15 13:55:59, Info CBS Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2020-12-15 13:55:59, Info CBS Failed to gather all missing files for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24530.1.0 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2020-12-15 13:55:59, Info CSI 00000293@2020/12/15:18:55:59.543 CSI Transaction @0x6679ce0 destroyed
2020-12-15 13:55:59, Error CBS Failed to pre- stage package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24530.1.0 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2020-12-15 13:55:59, Info CBS Perf: Stage chain complete.
2020-12-15 13:55:59, Info CBS Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2020-12-15 13:55:59, Error CBS Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2020-12-15 13:55:59, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24530.1.0, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: DISM Package Manager Provider
2020-12-15 13:55:59, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

For the life of me though I am unable to find just which MS Update addresses Windows Server 2008 R2 7601.23807 and thus may either be installed or reinstalled. Any help would be appreciated. Thanks!

 

[SleepyDude]

Hi welcome to Sysnative,

Please follow the instructions from Windows Update Forum Posting Instructions and provide the full logs.

 

[BigG]

Sorry about that. Here are the logs from System File Checker, SFCFix, and the CBS is located at this link here. Let me know if any other information is needed. Thanks again for the help!

 

[SleepyDude]

Hi,

Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log

Thanks.

 

[BigG]

Sorry about not providing it earlier but here it is. Thanks again!

 

[SleepyDude]

Hi,

No problem! lets replace the files and see what happens...

SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...

• Download SFCFix.exe (by Niemiro) and save it to the Desktop
• Download the file SFCFIX.ZIP, attached below, and save this to your Desktop
• On your Desktop, make sure you have the two files:
  
  SFCFix.exe and
  
  SFCFIX.zip
• Drag the file SFCFIX.zip onto the file SFCFix.exe and release it
• The SFCFix tool will process the script
• Upon completion, a log file SFCFix.txt should be created on your Desktop
• Open the SFCFix.txt log and copy & paste the contents to your post

 

[BigG]

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-12-18 11:10:28.874
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Using .zip script file at C:\Users\Administrator\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23807_none_c6ac992401aacefc\DWrite.dll
Successfully took permissions for file or folder C:\Windows\WinSxS

Successfully created directory tree \\?\C:\Windows\WinSxS\amd64_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23807_none_22cb34a7ba084032.

Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23807_none_c6ac992401aacefc\DWrite.dll to C:\Windows\WinSxS\x86_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23807_none_c6ac992401aacefc\DWrite.dll.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23807_none_22cb34a7ba084032\DWrite.dll to C:\Windows\WinSxS\amd64_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23807_none_22cb34a7ba084032\DWrite.dll.

Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23807_none_c6ac992401aacefc\DWrite.dll
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23807_none_c6ac992401aacefc\DWrite.dll
Successfully restored ownership for C:\Windows\WinSxS
Successfully restored permissions on C:\Windows\WinSxS
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2020-12-18 11:13:14.311
Script hash: otZ1LbTX6+z3ZwQyI2yLuX+SQUxhTSPQH/9Kxi420dU=
----------------------EOF-----------------------

 

[SleepyDude]

SFC scan

• Please open up a Command Prompt Window as a Administrator, instructions for Windows 7 or Windows 8 and 8.1.
• Inside the command prompt window type or copy & Paste the following command:
  sfc /scannow

Note: This may take some time to finish. If the result is not "No integrity violations found" or equivalent please do the following:


Export the CBS folder

1. Open the folder C:\Windows\Logs
2. Right-click on the CBS folder, and select Copy
3. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS
4. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder
5. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created
   If the zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.

 

[BigG]

Here you go. Thanks again! Dropbox Link

 

[SleepyDude]

Hi,

Lets run SURT to see if the tool reports any problem.

System Update Readiness Tool (SUR)

• Visit this webpage, download the System Update Readiness Tool that matches your Operating System and save it to some place, its a big download and eventually we need to run it several times, please keep the file
• Run the tool. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running
• Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log
  Note: If the file is too big please Zip it and upload the ZIP file to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.

 

[BigG]

Thanks again for your help in this one. Here is the CheckSUR.log file:

 

[SleepyDude]

Hi,

Thanks for the log.

Please repeat the steps from post #8 and post the CBS.log if SFC find problems not fixed.

 

[BigG]

Thanks again for your help in this one and thanks for not closing out this thread. Long Holiday break and getting back into the swing of things. No issues reported in System File Checker.
Dropbox Link

 

[SleepyDude]

Hi,

Try to install the KB4534310 if it fails collect and post the new CBS.log please.

 

[BigG]

Ran KB4534310 manually and it failed. Here is the new CBS.log. Thanks! Dropbox Link

 

[SleepyDude]

Hi,

SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...

• Download SFCFix.exe (by Niemiro) and save it to the Desktop
• Download the file SFCFIX.ZIP, attached below, and save this to your Desktop
• On your Desktop, make sure you have the two files:
  
  SFCFix.exe and
  
  SFCFIX.zip
• Drag the file SFCFIX.zip onto the file SFCFix.exe and release it
• The SFCFix tool will process the script
• Upon completion, a log file SFCFix.txt should be created on your Desktop
• Open the SFCFix.txt log and copy & paste the contents to your post

 

[BigG]

Ran this script according to instructions and attached the .txt file. Thanks again!

 

[SleepyDude]

Please repeat the steps from post #15

 

[BigG]

Ran KB4534310 manually and it failed. Here is the new CBS.log. Thanks! Dropbox Link

 

[SleepyDude]

Can you tell me the error code generated? eventually you may need to check the history of installed updates.