[SOLVED] Reset to device, \Device\RaidPort1, was issued.

[Keciak]

1. Playing helldivers 2.
2. Playing helldivers 2.
3. Idle state. Literally nothing

 

[ET_Explorer]

Could be a graphics card issue.

If you can create another sysnative file collection?

 

[Keciak]

Literally my entire motherboard stops being responsive and I had this happening without my graphic's card... i will run my pc with graphic's card disabled in device manager on the integrated gpu and see if i crash

 

[Keciak]

my pc just crashed while everything connected to the integrated gpu and with gpu nvidia disabled in device manager (after a restart).

I'm trying to prepare the zip file, if my pc only allows it

 

[Keciak]

The services report took too long to generate...skipping
The tracert report took too long to generate...skipping

2 things that the syssnative wasn't able to complete. Also my pc did install windows 11 during one of the updates for some reason... I checked the hardware power options and pci power options and they returned to default with w11...

 

[ET_Explorer]

System Information > Problem Devices:

KINGSTON SKC2500M81000G SCSI\DISK&VEN_NVME&PROD_KINGSTON_SKC2500\9&17401521&0&000000 This device is disabled.
NVIDIA GeForce RTX 5080 PCI\VEN_10DE&DEV_2C02&SUBSYS_41781458&REV_A1\2FB17564312DB04800 This device is disabled.

DxDiagx86 > Windows Error Reporting:

2 AppCrashes dealing with Dell.TechHub.Instrumentation.UserProcess.exe

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1234626678523408142, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Dell.TechHub.Instrumentation.UserProcess.exe
P2: 3.2.11.8595
P3: 65cd0000
P4: StackHash_0e0c
P5: 10.0.26100.3775
P6: 5e4be250
P7: c0000374
P8: PCH_5B_FROM_ntdll+0x000000000015CB14
P9:
P10:


8 problems dealing with WindowsWcpOtherFailure3
Fault bucket 2211537820351798099, type 5
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.26100.3910:1
P2: wcp\rtllib\win32lib\delta_library.cpp
P3: Windows::RtlDeltaDecompressBuffer
P4: 428
P5: c0070306
P6: 0xa2ac896d
P7:
P8:
P9:
P10:

 

[ET_Explorer]

The information in post #46 deals with windows 11 pro, not windows 10 pro.
Since you have two ssd's with os on each drive. The original sysnative file collection deals with windows 10 pro on post#1

I am curious is this computer something you built with your parts if so. Then why is the Dell.TechHub.Instrumentation on your computer.
Usually this is on a dell computer.

 

[Keciak]

So I'm going to correct your understanding. First of all I believe the dell stuff self installed because I have a dell screen. I already uninstalled the awcc firmware as it was causing a bunch of errors in the event viewer.

Second : I tried installing windows 10 and 11 on both drives and was running those systems from both drives. Right now I have my kingstone SSD disabled to limitate the hardware impact and I have only windows 11 on my Samsung ssd

 

[Keciak]

today my pc crashed before even booting up. I checked the event viewer and there is literally no entry before the crash occured... the first entry is at 12:08:02 on 04/05/2025 "The previous system shutdown at 02:37:17 on ‎04/‎05/‎2025 was unexpected." i went to sleep at the time of the previous shutdown that was unexpected, which is surprising because i turned off the pc like a normal human being.

 

[Keciak]

my pc just crashed 3 times in a quick succesion while trying to launch split fiction game.

 

[phlave]

Hey, I'm a friend of Keciak, and have been following this situation from the start (I actually recommended him to ask for help here because I've always found great help here).

I have to admit I am baffled, because these kinds of issues in my experience are 95% of the times something hardware related, but I think the only component Keciak hasn't changed, at this point, is his case.
He changed Motherboard, CPU, changed RAM 3 times, tried 2 different NVMEs, used 2 different USB sticks to install Windows.... And probably more that I just don't know or don't remember.

So, all this makes it seem software related, but I've never seen a PC struggle so hard with drivers on a fresh installation. I've always had my pc install automatically everything it needed (sometimes some things it didn't, like bloatware from the manufacturers of my MOBO or GPU).
Then again, he's had these crashed while installing Windows as well, so that would make me think it's not even drivers related, but either something bad with the motherboard, maybe a problem with the BIOS, or some problematic settings.

This is my reasoning, but I'm not an expert. Far from it. So far, reading the thread, it looks to me like some of you guys seem convinced it's a drivers issue. Could I ask why that is?

That said, I know that Keciak did a ram test, and it came out clear. Thinking outside the box, what else could the problem be? A missing screw on the mobo? A faulty connector somewhere? Some grounding issue with the case? Has anyone of you ever heard of similar issues?

Thank you for your time, and sorry if my questions might be dumb: I am trying to learn by asking questions to people I regard as more expert than me, so please don't clown on me too hard

 

[ET_Explorer]

Hey, I'm a friend of Keciak, and have been following this situation from the start (I actually recommended him to ask for help here because I've always found great help here).

I have to admit I am baffled, because these kinds of issues in my experience are 95% of the times something hardware related, but I think the only component Keciak hasn't changed, at this point, is his case.
He changed Motherboard, CPU, changed RAM 3 times, tried 2 different NVMEs, used 2 different USB sticks to install Windows.... And probably more that I just don't know or don't remember.

So, all this makes it seem software related, but I've never seen a PC struggle so hard with drivers on a fresh installation. I've always had my pc install automatically everything it needed (sometimes some things it didn't, like bloatware from the manufacturers of my MOBO or GPU).
Then again, he's had these crashed while installing Windows as well, so that would make me think it's not even drivers related, but either something bad with the motherboard, maybe a problem with the BIOS, or some problematic settings.

This is my reasoning, but I'm not an expert. Far from it. So far, reading the thread, it looks to me like some of you guys seem convinced it's a drivers issue. Could I ask why that is?

That said, I know that Keciak did a ram test, and it came out clear. Thinking outside the box, what else could the problem be? A missing screw on the mobo? A faulty connector somewhere? Some grounding issue with the case? Has anyone of you ever heard of similar issues?

Thank you for your time, and sorry if my questions might be dumb: I am trying to learn by asking questions to people I regard as more expert than me, so please don't clown on me too hard

Apparently it's not the drivers even though he installed them. But his computer crashed playing cyberpunk 2077 and helldiver2, could be the problem. Post #46 had 8 problems of the Windows Update Failure 3 (WindowsWcpOtherFailure3) associated with windows update.

 

[Keciak]

I few more informations as the investigation is ongoing. It's something I completely disregarded so far as I bought a second set of ram and those were brand new but:
My motherboard whenever it crashes, the ram Diod is flashing bright orange/yellow light marking that the ram isn't working. lets call our sticks A2 and B2.

I tried:
A2 in A2 slot and B2 in B2 slot : crashes
I tried B2 in A2 slot: crashes
I tried A2 in A2 slot: crashes way less i would say?

I orderded another set of ram and I'll be testing it in 2 days. Quite sad that the memtest86 didnt show anything, but i also realized that on B2 ram stick I had unstable system as well and at a certain point when both rams were in, the B2 ram wans't working.
Kind regards,
Patryk Ketsitzis

 

[ET_Explorer]

I few more informations as the investigation is ongoing. It's something I completely disregarded so far as I bought a second set of ram and those were brand new but:
My motherboard whenever it crashes, the ram Diod is flashing bright orange/yellow light marking that the ram isn't working. lets call our sticks A2 and B2.

I tried:
A2 in A2 slot and B2 in B2 slot : crashes
I tried B2 in A2 slot: crashes
I tried A2 in A2 slot: crashes way less i would say?

I orderded another set of ram and I'll be testing it in 2 days. Quite sad that the memtest86 didnt show anything, but i also realized that on B2 ram stick I had unstable system as well and at a certain point when both rams were in, the B2 ram wans't working.
Kind regards,
Patryk Ketsitzis

Your motherboard is faulty. In your post #43 you stated " Literally my entire motherboard stops being responsive "

Why would a motherboard stop working?

Motherboards can get damaged in several ways: Firstly, power surges are a common culprit. They can overload the circuits. Secondly, physical damage can occur. This includes spills or rough handling. Lastly, overheating can cause damage. Poor ventilation or a failing cooling system can lead to this.

Do you use a surge protector to prevent power surges.

Everyone is running out clues as to what the problem is. May need to take it to computer repair place and have them figure it out.

 

[Keciak]

I have very low temperatures generally. Then when my pc crashes, all the ventilators keep running, the yellow ram diod is flashing. I kind of join Ubuysa there where I think there is a real issue in communication between the motherboard and the ram. I'm ordering another set of ram, and if this doesn't work, I'm going to swap the motherboard

 

[ET_Explorer]

I have very low temperatures generally. Then when my pc crashes, all the ventilators keep running, the yellow ram diod is flashing. I kind of join Ubuysa there where I think there is a real issue in communication between the motherboard and the ram. I'm ordering another set of ram, and if this doesn't work, I'm going to swap the motherboard

Did you do 8 passes with memtest86 on the ram?

 

[ET_Explorer]

the yellow ram diod is flashing.

There are several reasons this LED light might be activated. It could be due to RAM modules not being inserted correctly or a simple power supply issue. Sometimes, it might even indicate compatibility problems or outdated BIOS settings. Knowing these causes can help you troubleshoot effectively.

 

[ubuysa]

If we suspect the graphics card at all it is much wiser to remove it completely and uninstall the driver (via DDU).

Another Sysnative data collection app run and an upload of the new output would be useful.

 

[phlave]

Apparently it's not the drivers even though he installed them. But his computer crashed playing cyberpunk 2077 and helldiver2, could be the problem. Post #46 had 8 problems of the Windows Update Failure 3 (WindowsWcpOtherFailure3) associated with windows update.

Thanks for your answer, and sorry for the delay.
Yeah, I was pretty sure it was not a driver issue, because his PC kept crashing while installing Windows, which wouldn't make much sense unless there were issues with the BIOS, maybe?

If we suspect the graphics card at all it is much wiser to remove it completely and uninstall the driver (via DDU).

Another Sysnative data collection app run and an upload of the new output would be useful.

From what I know, his pc has kept crashing with and without the GPU. That said, it's a series 5000, which are known for being problematic and badly engineered. Would there be logs indicating the fault, if the cause if hardware (whatever component it may be)? My reasoning for bringing Keciak here was mainly that I remembered how thorough the Sysnative log collection tool is, and in the past you and another user were able to help me with a defective audio card.

That said, I wanted to ask: I know you guys are mainly specialized in software; would you happen to know of a community like this, but more focused on hardware?
At this point my suspicion is that there are some issues with the combination of hardware K has, which may be RAM frequencies/latency not working properly with his CPU, but my hardware knowledge is very limited.

 

[ET_Explorer]

which may be RAM frequencies/latency not working properly with his CPU

All ram he buys has passed tests, but @Keciak is saddend that ram passed the tests <> In Post # 53, he states "Quite sad that the memtest86 didnt show anything" In the same post he states "I orderded another set of ram", seems to me he wants the ram to fail the tests.