Repair of Corrupt Windows 7 Files - Reply

[JCF2015]

View attachment 12667

jcgriff2,

Here is the requested information. I have attached the Perfom System Health Report and below is the system information requested.

Dell Latitude E6530 laptop
Intel Core i5 3210M CPU @ 2.50GHz 2.50GHz
RAM -- 8.00GB
Intel HD Graphics 4000
System -- 64 bit
OS -- Windows 7 Professional with Service Pack 1 which originally came with the computer

Bought new in October of 2012

Half of the time I am connected to a Dell docking station E-Port Plus II with two 23in monitors, an external hard drive, a printer, external speakers, and wireless keyboard and mouse.

In the meantime I will be running Dell's complete system diagnostics.

Thanks for your help.

 

[Jared]

Your corruptions cannot be resolved at this moment in time, as evidenced by this thread:

https://www.sysnative.com/forums/wi...indowsdefault-json.html?highlight=#post105854

1: kd> .bugcheck
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`09dcf028 00000000`fe200000 00000000`00041136

1: kd> !errrec fffffa80`09dcf028
===============================================================================
Common Platform Error Record @ fffffa8009dcf028
-------------------------------------------------------------------------------
Record Id     : 01d09592689e5864
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 5/26/2015 15:16:08 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8009dcf0a8
Section       @ fffffa8009dcf180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Read
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306a9
Processor ID  : 0x0000000000000001

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8009dcf0f0
Section       @ fffffa8009dcf240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000001
CPU Id        : a9 06 03 00 00 08 10 01 - bf e3 ba 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8009dcf240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8009dcf138
Section       @ fffffa8009dcf2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL2_DRD_ERR (Proc 1 Bank 6)
  Status      : 0xfe20000000041136
  Address     : 0x00000000db800000
  Misc.       : 0x00000030e0000086

A Level 2 cache data read error on the 6th memory bank on the second processor.
There's only one crash, so we can't really be certain about the cause.
Does it happen multiple times?
What were you doing when it crashed?

 

[JCF2015]

Sorry for the late reply Jared. A crash on this computer has only happened a couple of times within the last 6 months. The latest one a few weeks ago. So do you read this as being a hardware issue with the processor or something that would require a clean install of OS and drivers?

 

[Jared]

It's difficult to say given we only have one dump file.
Given that 0x124s indicate a hardware error, then it's more likely to be the processor.