Randon BSOD on Sager 9280 Notebook

Guy · May 9, 2013

I have had this computer since 1/2010. The computer has worked well until the last six months. It seems slow to start and has BSOD randomly. It also seems busy with background operations sometimes when I when I try to use it. What can I do to make it stable and regain the old speed?

usasma · May 9, 2013

Why do you use a USB to ethernet connector when you have an ethernet connector built into the system?

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

Sentinel64.sys Mon Jun 2 02:14:55 2008 (48438FDF)
Rainbow Tech/SafeNet USB Security Device
http://www.carrona.org/drivers/driver.php?id=Sentinel64.sys

netw5v64.sys Thu Mar 26 12:21:24 2009 (49CBAB84)
Intel Wireless WiFi Link Driver
http://www.carrona.org/drivers/driver.php?id=netw5v64.sys

smserial.sys Tue May 5 08:20:31 2009 (4A002F0F)
Motorola SM56 voice modem driver
http://www.carrona.org/drivers/driver.php?id=smserial.sys

iaStor.sys Thu Jun 4 21:53:40 2009 (4A287AA4)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

johci.sys Thu Jun 25 21:10:04 2009 (4A441FEC)
JMicron OHCI Compliant IEEE 1394 Host Controller Driver
http://www.carrona.org/drivers/driver.php?id=johci.sys

SynTP.sys Thu Jun 25 21:47:41 2009 (4A4428BD)
Synaptic Touch Pad Driver
http://www.carrona.org/drivers/driver.php?id=SynTP.sys

psxdrv.sys Mon Jul 13 19:35:55 2009 (4A5BC4DB)
POSIX Subsystem Driver - make sure that Windows is fully updated.
psxdrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

RTKVHD64.sys Mon Jul 20 06:52:29 2009 (4A644C6D)
Realtek High Definition Audio Function Driver
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue May  7 19:02:16.546 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050713-25116-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 1:05:15.436[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+100 )[/B]
BugCheck [B]3B, {c0000005, fffff800041b99bc, fffff8800c226fc0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800041b99bc, Address of the instruction which caused the bugcheck
Arg3: fffff8800c226fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!ExDeferredFreePool+100[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         975  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: [B]3333[/B]
  BIOS Version                  6.00
  BIOS Release Date             11/30/2009
  Manufacturer                  CLEVO CO.                       
  Product Name                  D900F                           
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May  6 13:39:13.316 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050613-41605-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 0:37:34.191[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+100 )[/B]
BugCheck [B]3B, {c0000005, fffff800042049bc, fffff8801139dee0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800042049bc, Address of the instruction which caused the bugcheck
Arg3: fffff8801139dee0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  lsass.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!ExDeferredFreePool+100[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         975  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: [B]3333[/B]
  BIOS Version                  6.00
  BIOS Release Date             11/30/2009
  Manufacturer                  CLEVO CO.                       
  Product Name                  D900F                           
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 29 20:20:19.717 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042913-36363-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 1:21:11.591[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )[/B]
BugCheck [B]1, {7feff8dbbfa, 0, ffff, fffff88009542ca0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000001]APC_INDEX_MISMATCH (1)[/url]
Arguments: 
Arg1: 000007feff8dbbfa, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: fffff88009542ca0, Call type (0 - system call, 1 - worker routine)
BUGCHECK_STR:  0x1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  acad.exe
FAILURE_BUCKET_ID: [B]X64_0x1_SysCallNum_1041_nt!KiSystemServiceExit+245[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         975  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: [B]3333[/B]
  BIOS Version                  6.00
  BIOS Release Date             11/30/2009
  Manufacturer                  CLEVO CO.                       
  Product Name                  D900F                           
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 29 17:34:06.387 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042913-90886-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 2:59:23.151[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+100 )[/B]
BugCheck [B]3B, {c0000005, fffff800042079bc, fffff8800dda3710, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800042079bc, Address of the instruction which caused the bugcheck
Arg3: fffff8800dda3710, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!ExDeferredFreePool+100[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         975  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: [B]3333[/B]
  BIOS Version                  6.00
  BIOS Release Date             11/30/2009
  Manufacturer                  CLEVO CO.                       
  Product Name                  D900F                           
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue May  7 19:02:16.546 2013 (UTC - 4:00)**************************
[COLOR=RED][B]Sentinel64.sys              Mon Jun  2 02:14:55 2008 (48438FDF)[/B][/COLOR]
[COLOR=RED][B]netw5v64.sys                Thu Mar 26 12:21:24 2009 (49CBAB84)[/B][/COLOR]
[COLOR=RED][B]smserial.sys                Tue May  5 08:20:31 2009 (4A002F0F)[/B][/COLOR]
[COLOR=RED][B]iaStor.sys                  Thu Jun  4 21:53:40 2009 (4A287AA4)[/B][/COLOR]
[COLOR=RED][B]johci.sys                   Thu Jun 25 21:10:04 2009 (4A441FEC)[/B][/COLOR]
[COLOR=RED][B]SynTP.sys                   Thu Jun 25 21:47:41 2009 (4A4428BD)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]psxdrv.sys                  Mon Jul 13 19:35:55 2009 (4A5BC4DB)[/B][/COLOR]
[COLOR=RED][B]RTKVHD64.sys                Mon Jul 20 06:52:29 2009 (4A644C6D)[/B][/COLOR]
BisonC07.sys                Sat Jul 25 01:02:12 2009 (4A6A91D4)
jmcr.sys                    Tue Aug 18 04:23:06 2009 (4A8A64EA)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
itecir.sys                  Tue Jul 13 05:50:47 2010 (4C3C36F7)
MpFilter.sys                Tue Sep 14 20:19:28 2010 (4C901110)
vpcnfltr.sys                Sat Nov 20 06:35:20 2010 (4CE7B278)
vpcusb.sys                  Sat Nov 20 06:35:31 2010 (4CE7B283)
vpchbus.sys                 Sat Nov 20 06:35:38 2010 (4CE7B28A)
vpcvmm.sys                  Sat Nov 20 06:35:48 2010 (4CE7B294)
nvBridge.kmd                Wed Dec  1 00:34:19 2010 (4CF5DE5B)
nvlddmkm.sys                Wed Dec  1 00:37:46 2010 (4CF5DF2A)
Ext2Fsd.SYS                 Thu Feb 10 03:13:46 2011 (4D539E3A)
busenum.sys                 Fri Feb 18 01:16:20 2011 (4D5E0EB4)
ITECIRfilter.sys            Tue Mar 22 03:24:41 2011 (4D884EB9)
ax88772.sys                 Wed Jun  1 02:18:22 2011 (4DE5D9AE)
Rt64win7.sys                Fri Jun 10 02:33:15 2011 (4DF1BAAB)
LEqdUsb.Sys                 Fri Sep  2 02:22:56 2011 (4E607640)
LHidEqd.Sys                 Fri Sep  2 02:22:59 2011 (4E607643)
LHidFilt.Sys                Fri Sep  2 02:23:09 2011 (4E60764D)
LMouFilt.Sys                Fri Sep  2 02:23:15 2011 (4E607653)
hardlock.sys                Fri Sep 23 05:35:18 2011 (4E7C52D6)
fltsrv.sys                  Thu Nov 17 07:29:13 2011 (4EC4FE19)
aksdf.sys                   Mon Nov 21 06:09:56 2011 (4ECA3184)
timntr.sys                  Thu Feb  9 05:15:14 2012 (4F339CB2)
snapman.sys                 Tue Feb 21 03:10:08 2012 (4F435160)
aksfridge.sys               Tue Aug  7 06:34:40 2012 (5020EF40)
dlkmdldr.sys                Wed Apr  3 01:26:54 2013 (515BBD9E)
dlkmd.sys                   Wed Apr  3 01:30:04 2013 (515BBE5C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May  6 13:39:13.316 2013 (UTC - 4:00)**************************
MpNWMon.sys                 Tue Sep 14 20:19:30 2010 (4C901112)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 29 20:20:19.717 2013 (UTC - 4:00)**************************
ax88772.sys                 Tue Jun  9 22:18:09 2009 (4A2F17E1)
[/font]

Guy · May 16, 2013

Re: Random BSOD on Sager 9280 Notebook

Thank you usasma,

I have been working on this problem. I have a USB docking station that has a ethernet connection. It may not be as fast but it is more convenient when moving the notebook often. I have updated the drivers except psxdrv.sys. I have not found a new driver or a way to uninstall it. I did run Memtest86+. It showed a bad memory chip. I removed it and now have 8GB that tests good. I used Seagate Tools to check the drives and one needed repair. The system is still slow to boot but the BSOD has not returned.

CPU - i7 975 3.33GHz
Video Card - nVidia Quatro FX 3800M
MotherBoard - ? x64 PC
Chipset - Intel x58
Sager 9280 (Clevo D900F)

Guy

usasma · May 17, 2013

Please do the following:
- open Event Viewer (eventvwr.msc)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

Sometimes the repair isn't effective - and the driver remains damaged.
Please run the hard drive test again to see if it says the disk is still damaged.
If so, then it's time for a new hard drive.

Guy · May 17, 2013

I ran the Sea Tools for DOS on both drives with the long test. They still pass this test.

usasma · May 19, 2013

Is this a work system? There are problems with Active Directory noted in the Event Viewer logs. I have not idea about how Active Directory may work - so I won't be of much help in fixing any issues with it.

Other issues are with the networking stuff and Virtual PC. Have you updated/removed the drivers that were mentioned in Post #2?
Have you run Startup Repair on the system?: Startup Repair - Windows 7 Help Forums

Randon BSOD on Sager 9280 Notebook

Guy

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usasma

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