- A brief description of your problem (but you can also include the steps you tried): My new computer randomly freezes or crashes once or twice a day. I have tried everything under the sun to track down the cause - I googled very aggressively, asked two of my friends who know more about computers to help, followed tons of advice online like turning off fast boot etc. Uninstalling Avast seems to have fixed a freezing issue, and reinstalling my graphic drivers fixed the one reproducible version of this where Ctrl+Shift+Windows+B would instantly blue screen of death my computer. But it still crashed twice today. The crash is either: An instant, automatic black screen reboot (no blue screen), or a weird glitched screen that freezes and I have to hard reboot it by holding down the power key. This seems to happen mostly when I'm watching videos or the computer is idle, I was able to play resource heavy games like Victoria 3 and Elden Ring with no crash. Some of the crashes trigger a WHEA error dump, but only four of them have done so, and I've had a lot more than those four crashes. These are boot hardware errors in GenuineIntel.sys, but I don't know enough about computers to understand much more than that. I'm starting to worry I just got a defective computer, and I'm considering trying to get a replacement or invoke the warranty, but I'm not sure if it is truly a hardware issue, hoping someone here can diagnose it. Thanks in advance! Edit: Oh and I've also tried sfc /scannow, windows memory diagnostic, and intel processor diagnostic tool, but none found anything wrong, and ran all Windows Updates. If it matters, the WHEA logs seem to all be from after installing Windows version 22H2, not sure if that's because the service pack contributed to the problem or if it instead just improved Windows' ability to log it.
- System Manufacturer? Asus
- Laptop or Desktop? Laptop
- Exact model number (if laptop, check label on bottom): N7600P is what the laptop has printed on it. MyAsus is telling me it's X7600PCB, though.
- OS ? (Windows 11, 10, 8.1, 8, 7, Vista) Windows 11
- x86 (32bit) or x64 (64bit)? 64
- (Only for Vista, Windows 7) Service pack? N/A, not Vista or 7
- What was original installed OS on system? Windows 11
- Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM version
- Age of system? (hardware) Less than a month.
- Age of OS installation? I believe 12/7.
- Have you re-installed the OS? No
- CPU: Intel Core i7 11th Gen
- RAM (brand, EXACT model, what slots are you using?): 32GB, no clue how to find brand/model info
- Video Card - NVIDIA GeForce RTX 3050 Laptop GPU
- MotherBoard - (if NOT a laptop: Laptop
- Power Supply - brand & wattage (if laptop, skip this one): Laptop
- Is driver verifier enabled or disabled?: Disabled
- What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth): Default windows antivirus, Malwarebytes. I tried using Avast but it was freezing my computer, so uninstalled it.
- Are you using proxy, vpn, ipfilters or similar software? I did install peerblock. Was not using it when any of the crashes occured, to my knowledge. Otherwise, no.
- Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software): No
- Are you currently under/overclocking? Are there overclocking software installed on your system?: Not overclocking as far as I am aware. I did set my maximum CPU to 99% in power options as one of the many steps to try to fix the issue, if that matters. It didn't seem to help.
Speccy: http://speccy.piriform.com/results/Hqu8AbAzpxplacxI2T6N37B
SysnativeBSODCollection app results attached. I had to kill the process due to infinite "waiting for system info" like the instructions say, so I zipped it manually, hopefully it still works.
Also see below for the results of my WHEA error:
Code:
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000007, BOOT Error
Arg2: ffff9c8b1577c020, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1983
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 2495
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 1
Key : Analysis.IO.Write.Mb
Value: 1
Key : Analysis.Init.CPU.mSec
Value: 3811
Key : Analysis.Init.Elapsed.mSec
Value: 2190653
Key : Analysis.Memory.CommitPeak.Mb
Value: 143
Key : Bugcheck.Code.DumpHeader
Value: 0x124
Key : Bugcheck.Code.Register
Value: 0x2f3d1880
Key : Dump.Attributes.AsUlong
Value: 18
Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1
FILE_IN_CAB: WHEA-20221223-1450.dmp
DUMP_FILE_ATTRIBUTES: 0x18
Kernel Generated Triage Dump
Live Generated Dump
BUGCHECK_CODE: 124
BUGCHECK_P1: 7
BUGCHECK_P2: ffff9c8b1577c020
BUGCHECK_P3: 0
BUGCHECK_P4: 0
PROCESS_NAME: smss.exe
STACK_TEXT:
ffffb00f`2f3d1830 fffff801`72bff487 : ffff9c8b`1577c000 00000000`00000000 ffff9c8b`1577c020 0000007f`ba6ff848 : nt!LkmdTelCreateReport+0x1d4
ffffb00f`2f3d1d70 fffff801`72bff37e : ffff9c8b`1577c000 ffffb00f`2f3d2460 00000000`00000000 00000000`00000000 : nt!WheapReportLiveDump+0x7b
ffffb00f`2f3d1db0 fffff801`72a72e65 : 00000000`00000001 ffffb00f`2f3d2460 00000000`00000000 00000000`00000000 : nt!WheapReportDeferredLiveDumps+0x7a
ffffb00f`2f3d1de0 fffff801`7298d4a2 : 00000000`00000000 00000000`00000000 00000000`00000001 fffff801`77aa7cfc : nt!WheaCrashDumpInitializationComplete+0x59
ffffb00f`2f3d1e10 fffff801`7263d4e5 : ffff9c8b`2e114080 00000000`00000000 00000000`0000022c 00000000`00000001 : nt!NtSetSystemInformation+0x9c2
ffffb00f`2f3d23e0 00007ffe`d4bb2514 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
0000007f`ba6ff7e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`d4bb2514
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel.sys
STACK_COMMAND: .cxr; .ecxr ; kb
FAILURE_BUCKET_ID: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}
Followup: MachineOwner
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