Random crashes and update problems

bwtribble · Apr 30, 2020

Using Win 7 SP1 64 with Samsung ssd.

I've been having problems with updates not completing and random crashes. Following your posting instructions:

Running sfc \scannow crashes my system at around 75%. Going into SafeMode and running chkdsk shows "The Volume Bitmap is incorrect". Upon scheduling chkdsk /f the system reboots then hangs at "Journal Verification is complete".

Upon reboot it goes into the same loop wanting to run chkdsk again. Even booting from the original Win7 disk the system goes into the chkdsk loop again and again. At some point I can gain access to the cmd prompt and run chkntfs /x after which I can again gain access to Windows.

Attached are the other files that are requested. Sysnative Uploads.zip

Guidance would be greatly appreciated.

bwtribble · Apr 30, 2020

Addendum: I tried running sfc in safe-mode and it worked and reported no errors.

Sysnative Windows Update · May 3, 2020

Hi!

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

Download the portable version of GSmartControl and save it on your Desktop;
Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Please note: If the SMART Status reads: Unsupported, stop and let me know.

bwtribble · May 4, 2020

Sysnative Windows Update · May 7, 2020

Please retry updating and attach CBS.log if any fail.

bwtribble · May 10, 2020

I had a corrupted file system which was the cause of the crash and has been fixed.

The system is now stable, sfc reports no errors but CheckSUR still reports orphaned packages and updates fail.

Logs follow:

Sysnative Windows Update · May 12, 2020

Hi!

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB4499178 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

bwtribble · May 12, 2020

Here it is.

Sysnative Windows Update · May 12, 2020

Hi!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

bwtribble · May 13, 2020

The system crashed a couple of minutes into the repair. I had to use F8 with the boot to last known good restore point to reboot. There is a generated Fixlog.txt though (posted below).

I did not attempt the repair again, under the assumption that you could learn something from this log.

Sysnative Windows Update · May 13, 2020

Please retry updating and attach CBS.log if it fails.

bwtribble · May 14, 2020

I ran FRST64 and the system crashed. Tried it in SafeMode and it completed but after reboot the system shortly crashed. Ran it again in normal mode and system crashed.

Here are the fixlog and CBS.log.

Sysnative Windows Update · May 15, 2020

Can you just run the update, not FRST and let me know what happens?

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Random crashes and update problems

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