[SOLVED] Random BSOD in about 5mins after window login. FIX: I turned off Global C state control and CPPC in BIOS settings.

J

JL2288

Member
Joined
Dec 2, 2022
Posts
6
  • A brief description of your problem (but you can also include the steps you tried)
    I have been using this computer for 2 years and had no major problem till 1 week ago, it starts giving BSOD. At first i did a driver verifier test, it showed that dropbox and my antivirus(bitdefender) were the problems. So i uninstalled them but it still giving me problem so i reinstalled my entire window. Even without any thing to be installed at first, my system would freeze. I have tried to see if it was my memory problem. I ran the window memory test as well as the Memtest, it turns out fine. Then i reinstalled the window again, it still giving me problem. It will either keep restarting or just freeze or BSOD.

  • System Manufacturer?
    Custom build PC

  • Laptop or Desktop?
    Desktop

  • OS ? (Windows 11, 10, 8.1, 8, 7, Vista)
    Win 10

  • x86 (32bit) or x64 (64bit)?
    x64

  • What was original installed OS on system?
    Win 10

  • Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
    Full retailer version

  • Age of system? (hardware)
    2years

  • Age of OS installation?
    Just did a fresh install

  • Have you re-installed the OS?
    Yes

  • CPU
    AMD 5950X

  • RAM (brand, EXACT model, what slots are you using?)
    Corsair Vengeance RGB Pro 32GB (4x8GB) DDR4 3600

  • Video Card
    Nvidia 3090 founder edition

  • MotherBoard - (if NOT a laptop)
    ASUS ROG Crosshair VIII Dark Hero

  • Power Supply - brand & wattage (if laptop, skip this one)
    Corsair RM 850

  • Is driver verifier enabled or disabled?
    disabled

  • What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
    Only the windows firewall

  • Are you using proxy, vpn, ipfilters or similar software?
    no

  • Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
    no

  • Are you currently under/overclocking? Are there overclocking software installed on your system?
    no
Thank you in advance
 

Attachments

Update: when I have driver verifier enable, my pc is running fine for hours. Once I turn it off, it will freeze randomly again….
 
When you reinstalled Windows did you run Windows Update repeatedly until no more updates were found? Did you source your drivers from anywhere other than Windows Update? Have you checked in Device Manager that there are no devices with a yellow triangle and black exclamation mark next to them?

In your System log there are hardware error messages like this one...
Rich (BB code): 
Event[4322]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-12-02T14:13:29.2890000Z
  Event ID: 18
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-533021P
  Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 0

The details view of this entry contains further information.

A Machine Check Exception is an unexpected hardware event, detected by the CPU. Therse are often genuine hardware problems, but it could also be because a device driver is missing/wrong/corrupt.
 
ubuysa said:
When you reinstalled Windows did you run Windows Update repeatedly until no more updates were found? Did you source your drivers from anywhere other than Windows Update? Have you checked in Device Manager that there are no devices with a yellow triangle and black exclamation mark next to them?

In your System log there are hardware error messages like this one...
Rich (BB code): 
Event[4322]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-12-02T14:13:29.2890000Z
  Event ID: 18
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-533021P
  Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 0

The details view of this entry contains further information.

A Machine Check Exception is an unexpected hardware event, detected by the CPU. Therse are often genuine hardware problems, but it could also be because a device driver is missing/wrong/corrupt.
Click to expand...
When you reinstalled Windows did you run Windows Update repeatedly until no more updates were found? Yes, all windows updated are installed.
Did you source your drivers from anywhere other than Windows Update? Yes, from the motherboard manufacturer, Asus.
Have you checked in Device Manager that there are no devices with a yellow triangle and black exclamation mark next to them? Nope, no yellow triangle.

After some observation, i realize the BSOD / freeze usually happens when the CPU is underutilized. Thats why when I had driver verifier enable, the BSOD / freeze never happened even I ran the computer for 36 hours.
So i did some digging, after I turned off Global C state control and CPPC, the BSOD / random freeze stops. Will update if there are any changes.
 
JL2288 said:
So i did some digging, after I turned off Global C state control and CPPC, the BSOD / random freeze stops. Will update if there are any changes.
Click to expand...
All I know about those is that they are AMD CPU features. Global C-State Control allows individual cores to enter low power states when they are not 'in use', thus saving power and reducing heat. From what little I know of this, Global C-State Control is more of an industry standard, unlike CPPC (Collaborative Processor Performance Control) which is an AMD feature that supposedly tells Windows which are the faster CPU cores so that it can modify it's scheduling to take advantage of these 'faster' cores for single-threaded tasks.

I'd be interested to see whether it's one or both of these causing the BSODs, so I'd be tempted to re-enable Global C-State Control and see whether it was just CPPC causing the BSODs?
 
ubuysa said:
All I know about those is that they are AMD CPU features. Global C-State Control allows individual cores to enter low power states when they are not 'in use', thus saving power and reducing heat. From what little I know of this, Global C-State Control is more of an industry standard, unlike CPPC (Collaborative Processor Performance Control) which is an AMD feature that supposedly tells Windows which are the faster CPU cores so that it can modify it's scheduling to take advantage of these 'faster' cores for single-threaded tasks.

I'd be interested to see whether it's one or both of these causing the BSODs, so I'd be tempted to re-enable Global C-State Control and see whether it was just CPPC causing the BSODs?
Click to expand...
I will try it later but after running my PC 42 hours straight without any problem, I am 99% sure that Global C state control and CPPC were the problems...
 

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