T timmermac New member Joined Mar 5, 2021 Posts 2 Mar 5, 2021 #1 My Dell G% SE 5505 laptop has been experiencing random BSOD crashes ever since I started using it in December. A brief description of your problem (but you can also include the steps you tried) System Manufacturer? Laptop or Desktop? Laptop Exact model number (if laptop, check label on bottom) Dell G% SE 5505 OS ? (Windows 10, 8.1, 8, 7, Vista) Windows 10 x86 (32bit) or x64 (64bit)? x64 (Only for xp, vista, 7) Service pack? What was original installed OS on system? Windows 10 Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM Age of system? (hardware) 3 months Age of OS installation? 3 months Have you re-installed the OS? no CPU AMD Ryzen 7 4800H RAM (brand, EXACT model, w hat slots are you using?) Samsung M471A5244CB0-CWE x2 Video Card AMD Radeon RX 5600M MotherBoard - (if NOT a laptop) Power Supply - brand & wattage (if laptop, skip this one) Is driver verifier enabled or disabled? disabled What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Norton 360 Are you using proxy, vpn, ipfilters or similar software? no Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) WindowsEMU Are you currently under/overclocking? Are there overclocking software installed on your system? Alienware tools not in use Attachments SysnativeFileCollectionApp.zip 5.5 MB · Views: 2 Last edited: Mar 5, 2021
My Dell G% SE 5505 laptop has been experiencing random BSOD crashes ever since I started using it in December. A brief description of your problem (but you can also include the steps you tried) System Manufacturer? Laptop or Desktop? Laptop Exact model number (if laptop, check label on bottom) Dell G% SE 5505 OS ? (Windows 10, 8.1, 8, 7, Vista) Windows 10 x86 (32bit) or x64 (64bit)? x64 (Only for xp, vista, 7) Service pack? What was original installed OS on system? Windows 10 Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM Age of system? (hardware) 3 months Age of OS installation? 3 months Have you re-installed the OS? no CPU AMD Ryzen 7 4800H RAM (brand, EXACT model, w hat slots are you using?) Samsung M471A5244CB0-CWE x2 Video Card AMD Radeon RX 5600M MotherBoard - (if NOT a laptop) Power Supply - brand & wattage (if laptop, skip this one) Is driver verifier enabled or disabled? disabled What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Norton 360 Are you using proxy, vpn, ipfilters or similar software? no Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) WindowsEMU Are you currently under/overclocking? Are there overclocking software installed on your system? Alienware tools not in use
T timmermac New member Joined Mar 5, 2021 Posts 2 Mar 5, 2021 #2 http://speccy.piriform.com/results/5DothiJBnJygwRUWEpwsQnb
jcgriff2 Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.) Staff member Joined Feb 19, 2012 Posts 21,541 Location New Jersey Shore Mar 6, 2021 #3 Hi. . . You are dealing with an unknown hardware issue here. From the dumps (bugcheck 0xa dump) - probable cause - Code: MODULE_NAME: hardware Unfortunately, Windows is not capable of telling us the exact piece of hardware that has failed. Run hardware diagnostics starting with: RAM - memtest86+ - run 1 stick at a time; alternate the slots - Test RAM With Memtest86+ HDD - SeaTools for DOS, LONG test - Hard Drive (HDD) Diagnostics (Sea Tools for DOS) & SSD Test The bugchecks from the dumps - (2) 0xa - driver attempted to access memory that it should not have or RAM is just plain bad (1) 0x1e (0xc0000005,,,) - kernel threw an exception - 0xc0000005 = memory access violation (1) 0x3b (0xc0000005,,,) - system service threw an exception - " " (1) 0x50 - invalid memory referenced Regards. . . jcgriff2
Hi. . . You are dealing with an unknown hardware issue here. From the dumps (bugcheck 0xa dump) - probable cause - Code: MODULE_NAME: hardware Unfortunately, Windows is not capable of telling us the exact piece of hardware that has failed. Run hardware diagnostics starting with: RAM - memtest86+ - run 1 stick at a time; alternate the slots - Test RAM With Memtest86+ HDD - SeaTools for DOS, LONG test - Hard Drive (HDD) Diagnostics (Sea Tools for DOS) & SSD Test The bugchecks from the dumps - (2) 0xa - driver attempted to access memory that it should not have or RAM is just plain bad (1) 0x1e (0xc0000005,,,) - kernel threw an exception - 0xc0000005 = memory access violation (1) 0x3b (0xc0000005,,,) - system service threw an exception - " " (1) 0x50 - invalid memory referenced Regards. . . jcgriff2
