[SOLVED] Radeon card causing a blue screen of death.

Boabyboy · Jun 17, 2013

Hi folks,

I am helping a friend with a Radeon card that is causing a blue screen of death when booting to Windows.

It is a Dell PC which has been tried tested with the latest Dell Radeon Drivers and from ATI's website.

If I remember correctly, it is producing a stop error code: 0x00000016b with a file called atixxx.sys, I think.

I even tried a clean O/S reinstall, it is still causing the blue screen?

The card can still operate fine in low resolution mode without the drivers installed.

I have attach a WinDump file for analysis.

Any suggestions, if you need more clarification, let me know.

Regards,

Boabyboy :huh:

x BlueRobot · Jun 17, 2013

Welcome to Sysnative Boabyboy,

Code:

BugCheck 117, {fffffa8007dc54e0, fffff880042c6cf0, 0, 0}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+acf0 )

Code:

Usual causes:  Video driver/sub-system

How it happened (similar to a Stop 0x116) - Timeout Detection and Recovery (TDR) (Windows Drivers)

Code:

6: kd> lmvm atikmpag
start             end                 module name
fffff880`042bc000 fffff880`04350000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Mar 29 01:09:45 2013 (5154E9D9)
    CheckSum:         00091A60
    ImageSize:        00094000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your graphics driver seems to be a possible cause, please update to the latest WHQL version from AMD's website, since they have a later version:

AMD Graphics Drivers & Software ? Download the latest drivers for your graphics products

WHQL
Release Date: April 24th 2013
Version: 13.4
In Device Manager: 12.104

Code:

6: kd> kc
Call Site
watchdog!WdDbgReportRecreate
dxgkrnl!TdrUpdateDbgReport
dxgkrnl!TdrCollectDbgInfoStage1
dxgkrnl!TdrIsRecoveryRequired
dxgmms1!VidSchiReportHwHang
dxgmms1!VidSchiCheckHwProgress
dxgmms1!VidSchiWaitForSchedulerEvents
dxgmms1!VidSchiScheduleCommandToRun
dxgmms1!VidSchiWorkerThread
nt!PspSystemThreadStartup
nt!KiStartSystemThread

What are the temperatures of the graphics card? Please report these temperatures using GPU-Z Video card GPU Information Utility.

I would suggest running https://www.sysnative.com/forums/hardware-tutorials/3907-furmark-display-card-stress-test.html to test for any hardware issues with the card itself.

Wrench97 · Jun 17, 2013

What are the full system specs?
Motherboard
CPU
Video Card
Ram
Power Supply

Lets get a look at the temps and voltages.
D/L and run Hardware Monitor do something intense like a virus scan or gaming for a bit, Alt+Tab back to HWM expand all the trees and use the Win7 snipping tool to grab a screen shot of the HWM window, post the screen shot using the paperclip button in the advanced message box(Go Advanced button).

0x117 is a Video TDR(Timeout Detection Recovery) error it could be caused by either software or hardware errors.
It appears you have pretty much exhausted the software route.

Code:

Debug session time: Mon Jun 17 09:55:42.212 2013 (UTC - 4:00)
Loading Dump File [C:\Users\Owner\Bsodapps\SysnativeBSODApps\061713-11388-01.dmp]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime: 0 days 0:00:37.024
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+acf0 )
BugCheck 117, {fffffa8007dc54e0, fffff880042c6cf0, 0, 0}
BugCheck Info: VIDEO_TDR_TIMEOUT_DETECTED (117)
Bugcheck code 00000117
Arguments: 
Arg1: fffffa8007dc54e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880042c6cf0, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.
BUGCHECK_STR:  0x117
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

Boabyboy · Sep 22, 2013

Hi folks,

Sorry for the delayed reply regarding this thread. In the end I had my buddy to get a new GPU and the issue is not causing any further problems, yet.

Thanks for the advice and suggestions.

Regards,

Boabyboy

Patrick · Sep 22, 2013

Hi,

Thanks for the update, it's much appreciated. If you feel or are confident enough that your problem is solved, please navigate to 'Thread Tools' at the top of the thread and select 'Mark this thread as solved'.

Regards,

Patrick

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[SOLVED] Radeon card causing a blue screen of death.

Boabyboy

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x BlueRobot

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Wrench97

Administrator, Hardware Expert

Boabyboy

Member

Patrick

Sysnative Staff