[SOLVED] Problems with an NVIDIA GeForce GT 710 video card

andrewlen · Dec 2, 2021

Hi gang,

I recently configured this computer a few months ago.

Pretty much since day one, I've been having intermittent problems where the screen goes black because the video card stops responding for a second or two, and then recovers. I've just lived with it but now would like to try and solve it.

Troubleshooting video card errors has never been my forte` so thought I'd see if anyone here has any ideas before going off on a wild goose chase myself.

Event viewer always logs the same warning in the attached snapshot when it happens.

System Specs

Operating System: Windows 10 Pro (64-Bit) Version 21H1 (OS Build 19043.1348)
Antivirus Software: Microsoft Defender, Malwarebytes Premium
Firewall: Windows Firewall
CPU: 11th Gen Intel (8 Cores) i7-11700K @ 3600 MHz
Motherboard: ASUSTeK COMPUTER INC. Model: PRIME H510M-E (LGA1200)
RAM: G-Skill 2 x 16384MB Modules (Total of 32 GB) DDR4 @ 3200 MHz
Storage: Kingston NVMe 512GB SSD, 2TB Western Digital SSD, 2TB Seagate SSD, 4TB Samsung SSD, Samsung 1TB SSD, 2 x 4TB External USB 3.0 HDDs
Video Card: 2047MB NVIDIA GeForce GT 710
Soundcard: Realtek High Definition Audio and NVIDIA High Definition Audio
Power Supply: Cooler Master Ultra Quiet 750W 80PLUS PSU connected to ION F11 650VA Tower UPS
Case: Intech 457 CASE

Current driver in use: NVIDIA Version 27.21.14.5671 (Microsoft Windows Hardware Compatibility Publisher)

Display ports in use: 1 x DVI for the primary monitor, 1 x VGA for the secondary.

Current Monitor Resolution in use: 1920x1080 pixels

Any ideas about where to start in resolving this problem?

Many thanks,

Andrew

xrobwx71 · Dec 2, 2021

What have you tried?

I'm always one to go for the obvious,

1. Cabling works (check with another cable)
2. Vid card properly seated?

DDU in safe mode?

I know your credentials and experience but would be remiss if I didn't ask these questions. Plus, I'm always thinking of those who come after.

Latest Driver

andrewlen · Dec 2, 2021

Hi xrobwx71,

xrobwx71 said:
What have you tried?

I'm always one to go for the obvious,

1. Cabling works (check with another cable)
2. Vid card properly seated?

DDU in safe mode?

I know your credentials and experience but would be remiss if I didn't ask these questions. Plus, I'm always thinking of those who come after.

Latest Driver

The answer is yes to both 1 and 2.

I haven't tried DDU in safe mode as yet so will give that a try now and see if the symptoms disappear after reinstalling the latest driver once all traces of the existing ones have been removed.

No probs about the questions and I agree keeping it simple is potentially useful for future readers, so please feel free to be as detailed (or obvious) as you like.

Many thanks. Will update this thread with a result in a day or two.

Best, Andrew

xrobwx71 · Dec 2, 2021

Once DDU is finished and you've rebooted to regular mode, check this program out. I use it to install my drivers every time they release an update (tonight as a matter of fact). Look through it and choose the options pertinent to you. I don't use the audio option so I leave it out and I always clean install.

andrewlen · Dec 3, 2021

xrobwx71 said:
Once DDU is finished and you've rebooted to regular mode, check this program out. I use it to install my drivers every time they release an update (tonight as a matter of fact). Look through it and choose the options pertinent to you. I don't use the audio option so I leave it out and I always clean install.

Many thanks for that @xrobwx71 - I've already reinstalled the latest video drivers after a thorough clean of old drivers with DDU, but will keep that link bookmarked for the future.

So far, DDU seems to have been just what the doctor ordered. Since using it, the problem hasn't reappeared. It's only been about 24 hours though and it was intermittent, so I'll give it a couple of days and mark this thread solved if the problem doesn't crop back up by then.

I was unaware of DDU or NVCleanstall until now and have added them both to my toolbox of useful software. I particularly like the Disable Installer Telemetry & Advertising option in NVCleanstall. Very nice.

I'll definitely avail myself of that software if I need to reinstall my drivers again in the future.

Thank you very much for the heads up and suggestions. I'm very grateful as I wasn't particularly looking forward to trying the many hit and miss suggestions I found using Google's search engine. Seems to be quite a common problem with NVIDIA cards.

Best, Andrew

xrobwx71 · Dec 3, 2021

Anytime! I don't know if you noticed but you can do the same with AMD and Realtek drivers in DDU as well.

If anything, it helps in the troubleshooting process of elimination by creating a completely clean slate with the video drivers.

andrewlen · Dec 4, 2021

Things were looking so promising - no recurrence of the problem until just a moment ago while browsing forum posts at another site.

Log Name: System
Source: Display
Date: 5/12/2021 9:04:30 AM
Event ID: 4101
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: ASUS-Prime-H510M-E-LGA1200
Description: Display driver nvlddmkm stopped responding and has successfully recovered.

Lasted only a second, but was enough to make me want to punch my monitor! lol...

I'm starting to think that NVIDIA cards are more troublesome than they're worth, despite the fact that this card performed flawlessly in my old system.

I've already set a group policy to prevent the installation of Windows Update drivers and verified the latest drivers are still in use in Device Manager so that won't be it.

Any other ideas?

xrobwx71 · Dec 4, 2021

I've done some research and found some things it "could" be:

Bad (but functioning)memory - Test RAM with memtest.org MemTest86+

Corrupt hiberfil.sys - Open an elevated command prompt, type powercfg -h off and enter then reboot. If you want it on, do the same thing but type powercfg -h on and reboot. This will create a new hiberfil.sys file without the corruption.

Among others, I didn't know how far down the rabbit hole you wanted to go.

andrewlen said:
I wasn't particularly looking forward to trying the many hit and miss suggestions I found using Google's search engine.

Do you have the iCue software installed from Corsair? There is a known issue with Asus mobo's.

Then:

Right-click the battery icon on the notification area on the right of the Taskbar.
Select Power Options.
In the Power Options window, locate your current Power Plan.
Select High performance, if that’s not your current power plan.
Now, click on Change plan settings next to it.
Now click on Change advanced power settings.
Expand PCI Express section.
Expand Link State Power Management.
Now set power saving to Off for both On battery and Plugged in state. This would fix any issues caused by the low power to the video card.
Click Apply > OK to save changes.

Source

andrewlen · Dec 4, 2021

Thank you for your willingness to persist with this @xrobwx71

Hibernation is already off as that's one of the first things I do on any new Windows install. I've always found it to cause far more problems than benefits so it's never enabled on any of my installs, whether that be my own PCs or a clients computer. I've long been convinced that hibernation is one of those "seemed like a good idea at the time" implementations at best lol

The memory sticks are brand new, but that's not to say one (or both) couldn't be faulty. I'll let MemTest86+ run for at least 10 passes and see if it can identify a fault. Thanks for the suggestion.

I'll also give the video card itself a deep test using Burn-In-Test Pro that I have here for around the same number of cycles. I did test it before removing it from the old system, but I guess that should be ruled out.

Other than that, I'm willing to try just about anything that might bring about a positive result. It doesn't happen so often that it's overly disruptive, but I'm a bit of a stubborn individual when it comes to things like this and despise getting beaten by tech issues without at least finding out what caused a problem.

If I can't find a cause or cure, I'll replace the NVIDIA card and probably use it for target practice the next time I visit my local SSAA shooting range. That should at least provide some level of satisfaction for me lol

I'll update the thread again once the above mentioned tests have been run.

Best, Andrew

xrobwx71 · Dec 4, 2021

andrewlen said:
Hibernation is already off as that's one of the first things I do on any new Windows install.

Me too.

andrewlen said:
use it for target practice

Computer peripherals make awesome targets.

Wrench97 · Dec 4, 2021

Is that the latest driver or a older version?
I'm showing the last release to be 472.12 from Sept 20, 2021

Version:	472.12 WHQL
Release Date:	2021.9.20

What temps are you seeing on the card?

zbook · Dec 4, 2021

Please run the Sysnative log collector and post a share link into this thread.
Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

Search for windows\livekernelreports > zip > post a share link into this thread.

xrobwx71 · Dec 4, 2021

Wrench97 said:
Is that the latest driver or a older version?
I'm showing the last release to be 472.12 from Sept 20, 2021

Version: 472.12 WHQL
Release Date: 2021.9.20

What temps are you seeing on the card?

Not the one he shows above. Good catch

andrewlen said:
27.21.14.5671

This is 456.71

andrewlen · Dec 4, 2021

Hi @Wrench97

Is that the latest driver or a older version?

This was just installed the other day after running DDU to remove all drivers. As per the System Information report I generated just now from the NVIDIA App:

VIDIA System Information report created on: 12/05/2021 11:58:15
System name: ASUS-PRIME-H510

[Display]
Operating System: Windows 10 Pro, 64-bit
DirectX version: 12.0
GPU processor: NVIDIA GeForce GT 710
Driver version: 472.12
Driver Type: DCH
Direct3D feature level: 11_0
CUDA Cores: 192
Core clock: 954 MHz
Memory data rate: 5.01 Gbps
Memory interface: 64-bit
Memory bandwidth: 40.08 GB/s
Total available graphics memory: 18314 MB
Dedicated video memory: 2048 MB GDDR5
System video memory: 0 MB
Shared system memory: 16266 MB
Video BIOS version: 80.28.B8.00.05
IRQ: Not used
Bus: PCI Express x8 Gen2
Device ID: 10DE 128B 85E71043
Part Number: 2131 0012

What temps are you seeing on the card?

65.0 Celcius at normal load. Went up to 70.0 Celcius during a GPU stress test with a Threshold set at 90.0 Celcius.

andrewlen · Dec 4, 2021

zbook said:
Please run the Sysnative log collector and post a share link into this thread.
Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

Search for windows\livekernelreports > zip > post a share link into this thread.

By all means. Thank you.

Reports attached.

zbook · Dec 4, 2021

The logs collected displayed:

a) two BSOD in the past 45 days (one bugcheck 193)
b) many bugcheck 141: C:\WINDOWS\LiveKernelReports\WATCHDOG
c) possible disk drive problems
d) an out of date BIOS

Please perform the following steps:

1) Upgrade the BIOS: 0824 > 1203
PRIME H510M-E｜Motherboards｜ASUS Global

PRIME H510M-E BIOS 1203
Improve system’s compatibility.

2) See if you can find a friend, neighbor, relative or local computer store to swap test the GPU card.
The swap can be Nvidia or AMD.

3) If there are frequent problems related to the Nvidia GPU it can be turned off by using only the integrated Intel GPU.
See if you can find settings in each: device manager, Nvidia control panel, or the BIOS

4) Download and install: Everything
voidtools

5) Search for: windows\livekernelreports > save to the downloads folder > zip > post a share link into this thread

Code:

Event[10431]:
  Log Name: System
  Source: volmgr
  Date: 2021-10-24T17:06:20.3850000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: ASUS-Prime-H510M-E-LGA1200
  Description:
Dump file creation failed due to error during dump creation.

Code:

Event[7895]:
  Log Name: System
  Source: disk
  Date: 2021-10-29T04:30:32.8300000Z
  Event ID: 153
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: ASUS-Prime-H510M-E-LGA1200
  Description:
The IO operation at logical block address 0x70e6e010 for Disk 5 (PDO name: \Device\00000065) was retried.

zbook · Dec 4, 2021

Edit was not working.

Post images or share links for these drive tests (Run these tests on all disk drives)

HD Tune: (free or trial version)
HD Tune website
a) Health
b) Benchmark
c) Full error scan

Sea Tools for Windows
SeaTools | Seagate Support US
long generic test

Wrench97 · Dec 5, 2021

Did the issue with the card start after a update?
If so I would drop to a older driver from 2019 or so and see it the issue persists, I've often seen newer drivers bring out bugs in older cards that never appeared before.

andrewlen · Dec 5, 2021

Hi @zbook

zbook said:
1) Upgrade the BIOS: 0824 > 1203

Wow, that's recent. Thanks for that.

The last time I looked a couple of months ago the BIOS was already up to date. Have flashed the BIOS and disabled ASUS Performance Enhancement in BIOS as suggested by the installer.

zbook said:
2) See if you can find a friend, neighbor, relative or local computer store to swap test the GPU card.
The swap can be Nvidia or AMD

I don't have a spare GPU at the moment, but I will have one in the next month or two as I plan to order one for a friend and will likely grab another one for myself then as well. Just need to wait for him to save up enough cash to transfer over for his one :)

zbook said:
3) If there are frequent problems related to the Nvidia GPU it can be turned off by using only the integrated Intel GPU.
See if you can find settings in each: device manager, Nvidia control panel, or the BIOS

I placed the NVIDIA card from my old system which is currently using its built-in GPU. My next step if this turns out to be unsolvable is to revert back to the integrated graphics. The problem has been very intermittent and only happens on some days but not others, so difficult to see if everything tried has worked until the system has been used for a few days. Makes it a bugger to troubleshoot but it's the nature of the beast. The problem has certainly become less frequent since I cleaned out the old Nvidia drivers with DDU and installed the latest ones recently so it seems to be going in a positive direction. Will now see if the BIOS update has helped. I will need to give it about 3 days use before I'm convinced it's fully resolved. I will update the thread if it happens again in the meantime though.

zbook said:
5) Search for: windows\livekernelreports > save to the downloads folder > zip > post a share link into this thread

Attached LiveKernelReports.zip as requested.

zbook said:
HD Tune website
a) Health
b) Benchmark
c) Full error scan

The requested reports are in the attached HD-Tune-Pro-Reports.zip file.

I didn't bother with the two external USB Seagate 4TB drives as they were only recently connected and this problem had occurred long before they were plugged into a USB port.

Just as an aside, HD Tune looks like quite a comprehensive little tool and I'm considering purchasing a copy to hang onto, but it's quite expensive. Before I do, do you (or anyone else) have any suggestions for something similar with a bit of a lower cost?

Many thanks for your ongoing efforts zbook.

Best, Andrew

andrewlen · Dec 5, 2021

Hi @Wrench97

Wrench97 said:
Did the issue with the card start after a update?
If so I would drop to a older driver from 2019 or so and see it the issue persists, I've often seen newer drivers bring out bugs in older cards that never appeared before.

No, not after an update. I noticed the problem within a couple of days of getting the system online.

I've already tried downgrading the drivers but that had no effect.

Regards, Andrew

[SOLVED] Problems with an NVIDIA GeForce GT 710 video card

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