[SOLVED] Problems installing Windows Updates - Corruption (Server 2012 R2)

[Xodarap]

Hi,

I've got a problem on my server (Windows Server 2012 R2) where it seems that when I attempt to install any updates (Downloading them seems fine), I get a few errors from the CBS.log.

The main one is this: [HRESULT = 0x8007371b - ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE]

If I attempt to remove an update which is already installed, I get this: [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT] and/or [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

I've uploaded the cbs.log to this thread.

There was a lot of corruption on the image which was showing through a dism /online /cleanup-image /restorehealth & /scanhealth however I've managed to get this now so that it doesn't show any active corruption anymore but is still giving me grief. Originally, there were over 200 CSI Payloads Corrupt.

sfc /scannow never showed any corruption too even while dism was originally stating that there was.

I suspect registry corruption as I had already fixed some corruption on the image already due to it not being able to open the Server Manager.

Would someone be able to take a look at this for me please I've tried everything I can think of and am at a dead end now.

Thanks!
Tom

 

[PeterJ]

Hello and welcome,

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.