Problem with windows update - now boots to black screen with cursor. SFC & DISM no longer work. Can't repair.

Treker · Aug 19, 2023

Failed, logs attached thanks!

PeterJ · Aug 19, 2023

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

Step 2:
1. Click the Start button and type cmd in the search box.
2. Right-click on the cmd that comes up and select Run as administrator.
3. Once you are at the command prompt, copy/paste the following line and press enter.
pnputil -a C:\Windows\WinSxS\amd64_usbcir.inf_31bf3856ad364e35_6.3.9600.17415_none_8f529226d03f8095\usbcir.inf

4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal.

Treker · Aug 19, 2023

element not found

PeterJ · Aug 19, 2023

Restart the machine.
Try to install KB3000850 again.
If it fails attach the files C:\Windows\Logs\CBS\cbs.log and C:\Windows\INF\setupapi.dev.log.

Treker · Aug 19, 2023

failed, logs attached thanks

PeterJ · Aug 19, 2023

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

Step 2:
1. Click the Start button and type cmd in the search box.
2. Right-click on the cmd that comes up and select Run as administrator.
3. Once you are at the command prompt, copy/paste the following line and press enter.
pnputil -a C:\Windows\WinSxS\amd64_ehstorpwddrv.inf_31bf3856ad364e35_6.3.9600.17415_none_cc570b464243546f\ehstorpwddrv.inf

4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal.

Treker · Aug 19, 2023

PeterJ · Aug 19, 2023

Restart the machine.
Try to install KB3000850 again.
If it fails attach the files C:\Windows\Logs\CBS\cbs.log and C:\Windows\INF\setupapi.dev.log.

Treker · Aug 19, 2023

logs attached

PeterJ · Aug 20, 2023

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

Step 2:
1. Click the Start button and type cmd in the search box.
2. Right-click on the cmd that comes up and select Run as administrator.
3. Once you are at the command prompt, copy/paste the following line and press enter.
pnputil -a C:\Windows\WinSxS\amd64_wudfusbcciddriver.inf_31bf3856ad364e35_6.3.9600.17415_none_5384aa8fd572351e\wudfusbcciddriver.inf

4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal.

Treker · Aug 20, 2023

PeterJ · Aug 20, 2023

Restart the machine.
Try to install KB3000850 again.
If it fails attach the files C:\Windows\Logs\CBS\cbs.log and C:\Windows\INF\setupapi.dev.log.

Treker · Aug 20, 2023

failed

PeterJ · Aug 21, 2023

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

Step 2:
1. Click the Start button and type cmd in the search box.
2. Right-click on the cmd that comes up and select Run as administrator.
3. Once you are at the command prompt, copy/paste the following line and press enter.
pnputil -a C:\Windows\WinSxS\amd64_usbvideo.inf_31bf3856ad364e35_6.3.9600.17217_none_1f08e8338e4f759c\usbvideo.inf

4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal.

Treker · Aug 21, 2023

PeterJ · Aug 21, 2023

Restart the machine.
Try to install KB3000850 again.
If it fails attach the files C:\Windows\Logs\CBS\cbs.log and C:\Windows\INF\setupapi.dev.log.

Treker · Aug 21, 2023

windows could not complete the update

Treker · Aug 21, 2023

cbs log got a little bigger a few minutes later so attaching just incae

PeterJ · Aug 22, 2023

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

Step 2:
1. Click the Start button and type cmd in the search box.
2. Right-click on the cmd that comes up and select Run as administrator.
3. Once you are at the command prompt, copy/paste the following line and press enter.
pnputil -a C:\Windows\WinSxS\amd64_tpmvsc.inf_31bf3856ad364e35_6.3.9600.17415_none_6fc01ac252e2c98e\tpmvsc.inf

4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal.

Treker · Aug 22, 2023

Problem with windows update - now boots to black screen with cursor. SFC & DISM no longer work. Can't repair.

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