[SOLVED] Problem with installing KB4493472 on Windows 2008 R2 SP1 - 80073701.

Ritchy059 · Apr 18, 2019

Windows Update brings Error: 80246007, 80073701

Windows Update not Work, Update with WUSA not work as Standalone Install Package

Sfc /scannow - no Errors
Checksur with System Readiness ist Clear - no errors

only in the CBS.LOG theres many Problem with: Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

This package: Read out cached package applicability for package:

Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24289.1.11, ApplicableState: 80, CurrentState:0
Session: 30733792_1687605907 initialized by client WindowsUpdateAgent.
Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

and so on:

2019-04-18 14:16:21, Info CBS Appl: Evaluating package applicability for package Package_for_KB2823180~31bf3856ad364e35~amd64~~6.1.1.0, applicable state: Installed
2019-04-18 14:16:21, Info CBS Appl: detect Parent, Package: Package_for_KB2823180_SP1~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-PowerShell-Client-WTR-Package~31bf3856ad364e35~amd64~~7.1.7601.16398, Disposition = Staged, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2019-04-18 14:16:21, Info CBS Appl: detectParent: package: Package_for_KB2823180_SP1~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2019-04-18 14:16:21, Info CBS Appl: detect Parent, Package: Package_for_KB2823180_SP1~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-PowerShell-Server-WTR-Package~31bf3856ad364e35~amd64~~7.1.7601.16398, Disposition = Staged, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2019-04-18 14:16:21, Info CBS Appl: detectParent: package: Package_for_KB2823180_SP1~31bf3856ad364e35~amd64~~6.1.1.0, parent found: Microsoft-Windows-PowerShell-Server-WTR-Package~31bf3856ad364e35~amd64~~7.1.7601.16398, sta

Any Help?

Thanks
Ritchy

Ritchy059 · Apr 18, 2019

Heres the Logs.

Sysnative Windows Update · Apr 22, 2019

Hello and welcome!

Due to the precise nature of your corruption, you will receive help from a user named Bruce1270. He's one of our senior trainees here who's in his final phase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

bruce1270 · Apr 24, 2019

Hi Ritchy059

My name is Bruce1270 and I will be assisting you. Apologies for the delay.

Please do the following

FRST Registry Search
Click your Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
Copy and paste KB4489878 into the Search box and click the Search Registry button.
When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
You may close any remaining open windows now.

Ritchy059 · Apr 26, 2019

Here is the SearchReg.TXT

bruce1270 · Apr 27, 2019

Hi Ritchy059

Please do the following

Step #1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

Ritchy059 · Apr 27, 2019

Heres the Fixlog.txt..

bruce1270 · Apr 28, 2019

Hi Ritchy059

Step#1 - Update Install
Please try windows update again and install KB4493472 only and attach CBS log if it fails.

Ritchy059 · Apr 29, 2019

Sorry, Update failed - CBS.LOG - too large 15MB as ZIP...

bruce1270 · Apr 29, 2019

Hi Ritchy059

Ok

Please upload the CBS.zip file to SendSpace and just provide the link in your next post.

Ritchy059 · Apr 30, 2019

Heres The Link: CBS.zip (16.78MB) - SendSpace.com

bruce1270 · May 1, 2019

Hi Ritchy059

Please do the following

Step1 -Export/Upload CBS folder

On Windows 8 and Windows 10, press the Windows key, type This PC, and press Enter.
On Windows Vista and Windows 7, click the Start button then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created on your desktop.
Please upload it to a file sharing service and provide the link to it in your next reply. Examples of services to upload to are Dropbox or OneDrive or SendSpace

Step2 - Setupapi.dev.log
Please attach Setupapi.dev.log usually located at c:\windows\inf\setupapi.dev.log

Ritchy059 · May 1, 2019

There is no Setupapi.dev.log on C:\Windows\INF or any other Place on C: (Yes, all Files was visible).
There is only a Setupapi.app.log - Attached

CBS.ZIP CBS.zip (22.61MB) - SendSpace.com

bruce1270 · May 1, 2019

Hi Ritchy059

Please do the following

I would like you to check what updates are offered through Windows Update

Click Check for Updates then wait while Windows looks for the latest updates for your system.
If you see a message telling you that important or optional updates are available, or telling you to review important or optional updates, click the message to view the updates to install.
Take a screenshot of the updates listed and attach to your next post.

Ritchy059 · May 2, 2019

Screenshot (Important, Optional)...

Ritchy059 · May 2, 2019

TRIED INSTALL AGAIN - FAILED....

CBS.LOG - https://www.sendspace.com/file/uzr5t8

bruce1270 · May 4, 2019

Hi Ritchy059

I would like you to attempt the important update KB4493472 only. Prior to the update attempt please clear the check boxes for the Windows Defender Update - KB915597 and the optional update KB4493453.

Please attach the CBS log if it fails.

bruce1270 · May 8, 2019

Hi Ritchy059

I haven't heard from you for a while. Are you still requiring assistance?

Thanks

Ritchy059 · May 9, 2019

- Shure - but Update still fails...
- Tried Optional Update - failed too
- Reboot and tried KB4493472 (only) - failed again...

CBS.zip (13.44MB) - SendSpace.com

bruce1270 · May 10, 2019

Hi Ritchy059

Please do the following.

FRST Registry Search
Click your Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
Copy and paste KB4489878 into the Search box and click the Search Registry button.
When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
You may close any remaining open windows now.

[SOLVED] Problem with installing KB4493472 on Windows 2008 R2 SP1 - 80073701.

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