[SOLVED] problem with an update for IE 11 for win 7

katniss · Jun 30, 2014

Hi everyone! I've got this problem with and update from Windows Update:
Kumulativ säkerhetsuppdatering för Internet Explorer 11 i Windows 7 för x64-baserade datorer (KB2929437) ...(Sorry it's in Swedish)
It fails to install. I have tried many, many times over.
I also have tried using this system readiness tool:

http://www.microsoft.com/sv-se/download/details.aspx?id=20858

But it didn't help unfortunatley.
I have Windows 7 Home premium with Sp1, anyone who knows what to do?:huh:

Tekno Venus · Jul 1, 2014

Hi,

Please can you upload your CBS folder for me to have a look at?

Export CBS folder

Browse to the folder C:\Windows\Logs
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this new file to your next post.

Stephen

katniss · Jul 1, 2014

Hi, the zip was too big to attach but I uploaded it here: https://app.box.com/s/yzndtn6wdt190zyrhboq

Tekno Venus · Jul 1, 2014

Perfect, thank you.

Only two errors, which are easily fixed:

Code:

Summary:
Seconds executed: 851
 Found 2 errors
  CBS MUM Corrupt Total count: 1
  CBS Catalog Corrupt Total count: 1

Unavailable repair files:
    servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum
    servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum
    servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat
    servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the file, Packs.zip from my Dropbox -->here<--and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Regards,
Stephen

katniss · Jul 1, 2014

Thanks! Did what you said and here's the content of the checkSUR.persist.log:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 23.0
2014-04-16 00:18
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-06-30 12:36
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI F Mark Missing 0x00000002 f!jscript9.dll.mui amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.17041_en-us_c440226b8cfbcecb
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.17041_en-us_c440226b8cfbcecb\f!jscript9.dll.mui: jscript9.dll.mui
(f) CSI F Mark Missing 0x00000002 f!ieframe.dll wow64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17041_none_517c0ba1f76b0994
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote wow64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17041_none_517c0ba1f76b0994\f!ieframe.dll: ieframe.dll
(f) CSI F Mark Missing 0x00000002 f!ieui.dll wow64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17041_none_517c0ba1f76b0994
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote wow64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17041_none_517c0ba1f76b0994\f!ieui.dll: ieui.dll
(f) CSI F Mark Missing 0x00000002 f!msrating.dll x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.2.9600.17041_none_4df89780b94907e1
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.2.9600.17041_none_4df89780b94907e1\f!msrating.dll: msrating.dll
(f) CSI F Mark Missing 0x00000002 f!mshtml.tlb wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17041_none_001cb19e6b757b67
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17041_none_001cb19e6b757b67\f!mshtml.tlb: mshtml.tlb
(f) CSI F Mark Missing 0x00000002 f!mshtml.dll wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17041_none_001cb19e6b757b67
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17041_none_001cb19e6b757b67\f!mshtml.dll: mshtml.dll
(f) CSI F Mark Missing 0x00000002 f!ieinstal.exe amd64_microsoft-windows-ieinstal_31bf3856ad364e35_11.2.9600.17041_none_cb20cdcea68d9bd1
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-ieinstal_31bf3856ad364e35_11.2.9600.17041_none_cb20cdcea68d9bd1\f!ieinstal.exe: ieinstal.exe
(f) CSI F Mark Missing 0x00000002 f!jsproxy.dll amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_11.2.9600.17041_none_e46de82db6be5036
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_11.2.9600.17041_none_e46de82db6be5036\f!jsproxy.dll: jsproxy.dll
(f) CSI F Mark Missing 0x00000002 f!wininet.dll amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_11.2.9600.17041_none_e46de82db6be5036
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_11.2.9600.17041_none_e46de82db6be5036\f!wininet.dll: wininet.dll
(f) CSI F Mark Missing 0x00000002 f!urlmon.dll.mui amd64_microsoft-windows-i..rityzones.resources_31bf3856ad364e35_11.2.9600.17041_sv-se_3623a8793e92ac9c
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-i..rityzones.resources_31bf3856ad364e35_11.2.9600.17041_sv-se_3623a8793e92ac9c\f!urlmon.dll.mui: urlmon.dll.mui
(f) CSI F Mark Missing 0x00000002 f!diagnosticstap.dll.mui x86_microsoft-windows-i..osticstap.resources_31bf3856ad364e35_11.2.9600.17041_en-us_11609384415ff97c
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote x86_microsoft-windows-i..osticstap.resources_31bf3856ad364e35_11.2.9600.17041_en-us_11609384415ff97c\f!diagnosticstap.dll.mui: DiagnosticsTap.dll.mui
(f) CSI F Mark Missing 0x00000002 f!msfeeds.dll amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_11.2.9600.17041_none_426b7efc4f61a2ee
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_11.2.9600.17041_none_426b7efc4f61a2ee\f!msfeeds.dll: msfeeds.dll
(f) CSI F Mark Missing 0x00000002 f!ieui.dll.mui x86_microsoft-windows-ieframe.resources_31bf3856ad364e35_11.2.9600.17041_en-us_162ca15d2a3c2402
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote x86_microsoft-windows-ieframe.resources_31bf3856ad364e35_11.2.9600.17041_en-us_162ca15d2a3c2402\f!ieui.dll.mui: ieui.dll.mui
(f) CSI F Mark Missing 0x00000002 f!ieframe.dll.mui x86_microsoft-windows-ieframe.resources_31bf3856ad364e35_11.2.9600.17041_en-us_162ca15d2a3c2402
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote x86_microsoft-windows-ieframe.resources_31bf3856ad364e35_11.2.9600.17041_en-us_162ca15d2a3c2402\f!ieframe.dll.mui: ieframe.dll.mui
(f) CSI F Mark Missing 0x00000002 f!mshtml.dll.mui x86_microsoft-windows-i..rendering.resources_31bf3856ad364e35_11.2.9600.17041_en-us_934ec4b35ffaf30f
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote x86_microsoft-windows-i..rendering.resources_31bf3856ad364e35_11.2.9600.17041_en-us_934ec4b35ffaf30f\f!mshtml.dll.mui: mshtml.dll.mui
(f) CSI F Mark Missing 0x00000002 f!javascriptcollectionagent_b23aef98cb1a6dbc x86_microsoft-windows-i..riptcollectionagent_31bf3856ad364e35_11.2.9600.17041_none_3c2da139f558383b
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote x86_microsoft-windows-i..riptcollectionagent_31bf3856ad364e35_11.2.9600.17041_none_3c2da139f558383b\f!javascriptcollectionagent_b23aef98cb1a6dbc: JavaScriptCollectionAgent.dll
(f) CSI F Mark Missing 0x00000002 f!ielowutil.exe x86_microsoft-windows-ie-ielowutil_31bf3856ad364e35_11.2.9600.17041_none_8cdc6552cdc88745
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote x86_microsoft-windows-ie-ielowutil_31bf3856ad364e35_11.2.9600.17041_none_8cdc6552cdc88745\f!ielowutil.exe: ielowutil.exe
(f) CSI F Mark Missing 0x00000002 f!mshtml.dll.mui amd64_microsoft-windows-i..rendering.resources_31bf3856ad364e35_11.2.9600.17041_en-us_ef6d603718586445
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-i..rendering.resources_31bf3856ad364e35_11.2.9600.17041_en-us_ef6d603718586445\f!mshtml.dll.mui: mshtml.dll.mui
(f) CSI F Mark Missing 0x00000002 f!f12tools.dll.mui amd64_microsoft-windows-ie-f12tools.resources_31bf3856ad364e35_11.2.9600.17041_en-us_8d2ddadbc9dc576c
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-ie-f12tools.resources_31bf3856ad364e35_11.2.9600.17041_en-us_8d2ddadbc9dc576c\f!f12tools.dll.mui: F12Tools.dll.mui
(f) CSI F Mark Missing 0x00000002 f!msspellcheckingfacility.e_a032e8b15b3370c9 amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.17041_none_5f92c848ff541156
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.17041_none_5f92c848ff541156\f!msspellcheckingfacility.e_a032e8b15b3370c9: MsSpellCheckingFacility.exe
Summary:
Seconds executed: 1744
Found 22 errors
Fixed 20 errors
CSI F Mark Missing Total count: 20
Fixed: CSI F Mark Missing. Total count: 20
CBS MUM Corrupt Total count: 1
CBS Catalog Corrupt Total count: 1
Unavailable repair files:
servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum
servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum
servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat
servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-06-30 13:16
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 889
Found 2 errors
CBS MUM Corrupt Total count: 1
CBS Catalog Corrupt Total count: 1
Unavailable repair files:
servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum
servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum
servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat
servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-06-30 14:32
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 851
Found 2 errors
CBS MUM Corrupt Total count: 1
CBS Catalog Corrupt Total count: 1
Unavailable repair files:
servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum
servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum
servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat
servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-07-01 17:42
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab3.cab.
(fix) CBS Paired File CBS File also Replaced Package_40_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab3.cab.
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 969
Found 1 errors
Fixed 1 errors
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
Fixed: CBS Paired File. Total count: 1

Tekno Venus · Jul 1, 2014

Awesome - try Windows Update again!

Stephen

katniss · Jul 1, 2014

It worked!! You're Amazing! Thank you SOOO much!!!:hug:

Tekno Venus · Jul 1, 2014

You're more than welcome, glad I could help! :)

Stephen

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[SOLVED] problem with an update for IE 11 for win 7

katniss

New member

Tekno Venus

Senior Administrator, Developer

katniss

New member

Tekno Venus

Senior Administrator, Developer

katniss

New member

Tekno Venus

Senior Administrator, Developer

katniss

New member

Tekno Venus

Senior Administrator, Developer