[SOLVED] Problem installing IIS Web Server role (0x80073701) - Windows Server 2022

[egnt]

Hello,


I'm trying to add a web server (IIS) feature on Windows Server 2022 STD but receive the error code 0x80073701. I've tried running SFCFix.exe but it didn't help. Is someone able to assist?

CBS Logs and ComponenetsScanner.txt attached

 

[Windows Update Bot]

Hi @egnt,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Export CBS (Component Based Servicing) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[egnt]

Attached

 

[Maxstar]

Please provide the CBS Component Based Servicing key as HIVE file not as *reg.

 

[egnt]

Attached

 

[Maxstar]

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. if it fails attach a new copy of the CBS logs.

 

[egnt]

Update still failed. New CBS Logs attached

 

[Maxstar]

Open an elevated command prompt and run the following commands and post the result in the next post.

certutil -hashfile C:\Windows\Servicing\Packages\Microsoft-Windows-Networking-Singulus-ServerCore-Package~31bf3856ad364e35~amd64~~10.0.20348.502.mum SHA256
certutil -hashfile C:\Windows\Servicing\Packages\Microsoft-Windows-Networking-Singulus-ServerCore-Package~31bf3856ad364e35~amd64~~10.0.20348.502.cat SHA256

 

[egnt]

says certuti is not a recognized command

 

[Maxstar]

Oops, typo! Please run the ammended commands in the preivious post.

 

[egnt]

Both commands ran successfully but the update is still failing

 

[egnt]

Hi Maxstar,

I was able to resolve issue by running KB5012170 update. This post can now be closed. I appreciate your assistance!

 

[Maxstar]

Hi,

You're welcome. Glad to hear you've managed to resolve the issue..