Pops and crackling in audio when using audio interface.

Sevla · Apr 15, 2020

Hello. I'm experiencing pops and crackling when using an audio interface in my laptop. The interface is the Audient iD14, and I believe it's not a hardware problem with it, because it works perfectly well in my home's PC (same cable used, same headphones, etc.). The audio artifacts happen in daily use (web browsing, playing music) and intensify when I'm using a DAW (Ableton Live 10). They seem to follow a pattern, starting with little pops and ramping up to a completely distorted sound before abruptly going back to normal. The weirdest thing for me is that rarely, once in 4-5 days or so, I boot the laptop and the interface's audio works fine until I turn it off or restart it. When this happens, dpclat.exe still reports yellow bars between 1000µs and 2000µs. Video and cursor movement are not affected by whatever the problem is. I already tried to update the BIOS and drivers (through Device Manager) and did some other basic stuff, so now I'm looking forward to a more technical insight you guys can give me. Any help is greatly appreciated!

LAPTOP: ASUS A515-52G-522z
CPU: Intel Core i5-8265 1.6GHz up to 3.9GHz
RAM: 8GB DDR4 (CMD reports the manufacturer as 0194)
GPU: Intel UHD Graphics 620 and NVIDIA GeForce MX130
OS: Windows 10 Home Version 1909 64bit
What was original installed OS on system? Windows 10 Home
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? It came pre-installed
Age of system? 3 months
Have you re-installed the OS? No
Is driver verifier enabled or disabled? Disabled
What security software are you using? Windows Defender
Are you using proxy, vpn, ipfilters or similar software? No
Are you using Disk Image tools? No
Are you currently under/overclocking? No. Are there overclocking software installed on your system? No

Speccy link
trace.etl link (Google Drive)

If I'm missing any files or information, please let me know.

xilolee · Apr 19, 2020

Hi sevla.

New GeForce Game Ready Driver version 445.87 - WHQL (Wed Apr 15, 2020)

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Pops and crackling in audio when using audio interface.

Sevla

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xilolee

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