B bascotie Well-known member Joined Feb 14, 2021 Posts 206 Apr 6, 2021 #1 Hi guys! Another learning experience has come up.. Sysnative collection zip attached. Can boot into safe Mode Windows 10 Tried disabling all startup non-microsoft services and programs Tried updating to 20H2 from Safe mode but it fails This computer has had a hinge repair a few months back Any ideas of what to try next? Thanks! Attachments 2021_Apr_06_17_49.7z 505 KB · Views: 4
Hi guys! Another learning experience has come up.. Sysnative collection zip attached. Can boot into safe Mode Windows 10 Tried disabling all startup non-microsoft services and programs Tried updating to 20H2 from Safe mode but it fails This computer has had a hinge repair a few months back Any ideas of what to try next? Thanks!
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,195 Location %systemroot% Apr 7, 2021 #2 It appears that your dptf_acpi.sys driver is causing issues, it appears to be provided by the OEM according to the DRT. Rich (BB code): 1: kd> !drvobj ffff930a5b6b3e40 fffff805556252b0: Unable to get value of ObpRootDirectoryObject fffff805556252b0: Unable to get value of ObpRootDirectoryObject Driver object (ffff930a5b6b3e40) is for: Unable to load image \SystemRoot\System32\drivers\dptf_acpi.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for dptf_acpi.sys \Driver\dptf_acpi Driver Extension List: (id , addr) (fffff80558ff4d50 ffff930a5644bea0) Device Object list: ffff930a5b726de0 Rich (BB code): 1: kd> lmvm dptf_acpi Browse full module list start end module name fffff805`73120000 fffff805`7312e000 dptf_acpi T (no symbols) Loaded symbol image file: dptf_acpi.sys Image path: \SystemRoot\System32\drivers\dptf_acpi.sys Image name: dptf_acpi.sys Browse all global symbols functions data Timestamp: Mon Jan 5 20:41:46 2015 (54AAF70A) CheckSum: 0001625D ImageSize: 0000E000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Information from resource tables: The second dump file was the exact same bugcheck but different driver, it is likely to be part of the same package as the previously mentioned one. Rich (BB code): 0: kd> !drvobj ffffdf83ca88d7b0 fffff80149c252b0: Unable to get value of ObpRootDirectoryObject fffff80149c252b0: Unable to get value of ObpRootDirectoryObject Driver object (ffffdf83ca88d7b0) is for: Unable to load image \SystemRoot\System32\drivers\dptf_cpu.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for dptf_cpu.sys \Driver\dptf_cpu Driver Extension List: (id , addr) (fffff8014c1f4d50 ffffdf83c997e4f0) Device Object list: ffffdf83ca8b0980
It appears that your dptf_acpi.sys driver is causing issues, it appears to be provided by the OEM according to the DRT. Rich (BB code): 1: kd> !drvobj ffff930a5b6b3e40 fffff805556252b0: Unable to get value of ObpRootDirectoryObject fffff805556252b0: Unable to get value of ObpRootDirectoryObject Driver object (ffff930a5b6b3e40) is for: Unable to load image \SystemRoot\System32\drivers\dptf_acpi.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for dptf_acpi.sys \Driver\dptf_acpi Driver Extension List: (id , addr) (fffff80558ff4d50 ffff930a5644bea0) Device Object list: ffff930a5b726de0 Rich (BB code): 1: kd> lmvm dptf_acpi Browse full module list start end module name fffff805`73120000 fffff805`7312e000 dptf_acpi T (no symbols) Loaded symbol image file: dptf_acpi.sys Image path: \SystemRoot\System32\drivers\dptf_acpi.sys Image name: dptf_acpi.sys Browse all global symbols functions data Timestamp: Mon Jan 5 20:41:46 2015 (54AAF70A) CheckSum: 0001625D ImageSize: 0000E000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Information from resource tables: The second dump file was the exact same bugcheck but different driver, it is likely to be part of the same package as the previously mentioned one. Rich (BB code): 0: kd> !drvobj ffffdf83ca88d7b0 fffff80149c252b0: Unable to get value of ObpRootDirectoryObject fffff80149c252b0: Unable to get value of ObpRootDirectoryObject Driver object (ffffdf83ca88d7b0) is for: Unable to load image \SystemRoot\System32\drivers\dptf_cpu.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for dptf_cpu.sys \Driver\dptf_cpu Driver Extension List: (id , addr) (fffff8014c1f4d50 ffffdf83c997e4f0) Device Object list: ffffdf83ca8b0980
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,195 Location %systemroot% Apr 7, 2021 #3 Quick update, did you try and run a Windows Update for Intel by any chance? It appears you have the same or a very similar issue to this thread - Intel update via Windows update
Quick update, did you try and run a Windows Update for Intel by any chance? It appears you have the same or a very similar issue to this thread - Intel update via Windows update
B bascotie Well-known member Joined Feb 14, 2021 Posts 206 Apr 7, 2021 #4 x BlueRobot said: Quick update, did you try and run a Windows Update for Intel by any chance? It appears you have the same or a very similar issue to this thread - Intel update via Windows update Click to expand... I'll have to check the update log, though I did try rolling back quality updates which didn't help. So I ran tronscript for the heck of it, but no go. I ended up doing a full HP F2 diagnostic run, and the long dst FAILED (S.M.A.R.T and short dst passed which is unusual for me but ok!) I'll try replacing the drive thanks!
x BlueRobot said: Quick update, did you try and run a Windows Update for Intel by any chance? It appears you have the same or a very similar issue to this thread - Intel update via Windows update Click to expand... I'll have to check the update log, though I did try rolling back quality updates which didn't help. So I ran tronscript for the heck of it, but no go. I ended up doing a full HP F2 diagnostic run, and the long dst FAILED (S.M.A.R.T and short dst passed which is unusual for me but ok!) I'll try replacing the drive thanks!
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,195 Location %systemroot% Apr 8, 2021 #5 Thanks for letting us know, hopefully the issue was with the drive in this instance. I find it rather peculiar to have two of the same bugcheck from different users within a day of each other.
Thanks for letting us know, hopefully the issue was with the drive in this instance. I find it rather peculiar to have two of the same bugcheck from different users within a day of each other.
B bascotie Well-known member Joined Feb 14, 2021 Posts 206 Apr 8, 2021 #6 So far so good with the new drive. Swapped it out yesterday for an ssd and finished all updates , data transfer , etc without issue. Thanks!
So far so good with the new drive. Swapped it out yesterday for an ssd and finished all updates , data transfer , etc without issue. Thanks!
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,195 Location %systemroot% Apr 11, 2021 #7 Glad your issue has been resolved, seems like quite few Stop 0xCA's are being caused by that driver.
B bascotie Well-known member Joined Feb 14, 2021 Posts 206 Apr 13, 2021 #8 @x BlueRobot Just FYI, got another laptop today with another PNP fatal error. This time the full diag passed (even long dst) I'll keep you posted as to what I find out. Seems to be happening a lot recently as a google recent search is showing a lot of posts
@x BlueRobot Just FYI, got another laptop today with another PNP fatal error. This time the full diag passed (even long dst) I'll keep you posted as to what I find out. Seems to be happening a lot recently as a google recent search is showing a lot of posts
Z zbook Member Joined Oct 2, 2015 Posts 919 Apr 14, 2021 #9 Please post Sysnative log collector results.
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,195 Location %systemroot% Apr 14, 2021 #10 bascotie said: Just FYI, got another laptop today with another PNP fatal error. This time the full diag passed (even long dst) I'll keep you posted as to what I find out. Seems to be happening a lot recently as a google recent search is showing a lot of posts Click to expand... It is, I've created a post about some of my analysis for that particular bugcheck here - Debugging Stop 0xCA - dptf_acpi.sys & dptf_cpu.sys
bascotie said: Just FYI, got another laptop today with another PNP fatal error. This time the full diag passed (even long dst) I'll keep you posted as to what I find out. Seems to be happening a lot recently as a google recent search is showing a lot of posts Click to expand... It is, I've created a post about some of my analysis for that particular bugcheck here - Debugging Stop 0xCA - dptf_acpi.sys & dptf_cpu.sys
B bascotie Well-known member Joined Feb 14, 2021 Posts 206 Apr 14, 2021 #11 x BlueRobot said: It is, I've created a post about some of my analysis for that particular bugcheck here - Debugging Stop 0xCA - dptf_acpi.sys & dptf_cpu.sys Click to expand... I'll check it out, thanks. I've tried rolling back quality updates (failed) and startup repair (failed). I may have to do a reinstall on this one , or do you know of another way to manually remove updates? A lot of people are saying, like you, that it's the intel update
x BlueRobot said: It is, I've created a post about some of my analysis for that particular bugcheck here - Debugging Stop 0xCA - dptf_acpi.sys & dptf_cpu.sys Click to expand... I'll check it out, thanks. I've tried rolling back quality updates (failed) and startup repair (failed). I may have to do a reinstall on this one , or do you know of another way to manually remove updates? A lot of people are saying, like you, that it's the intel update
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,195 Location %systemroot% Apr 14, 2021 #12 bascotie said: or do you know of another way to manually remove updates? A lot of people are saying, like you, that it's the intel update Click to expand... There's a command line option you can use? I think it's available using the wusa command? A BleepingComputer user mentioned that their update was called Intel - DPTF - XXXX? My spare Intel computer hasn't been offered one which had DPTF to my knowledge.
bascotie said: or do you know of another way to manually remove updates? A lot of people are saying, like you, that it's the intel update Click to expand... There's a command line option you can use? I think it's available using the wusa command? A BleepingComputer user mentioned that their update was called Intel - DPTF - XXXX? My spare Intel computer hasn't been offered one which had DPTF to my knowledge.
M MichaelB Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined Dec 3, 2014 Posts 247 Location Germany Apr 15, 2021 #13 Find and remove packages with DISM Find a Package or list all DISM /online /get-packages /format:table | findstr KB2919355 DISM /online /get-packages /format:table remove a package dism /online /remove-package /packagenameackage_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14 that dump smilie is : P without the space^^
Find and remove packages with DISM Find a Package or list all DISM /online /get-packages /format:table | findstr KB2919355 DISM /online /get-packages /format:table remove a package dism /online /remove-package /packagenameackage_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14 that dump smilie is : P without the space^^
axe0 Administrator, BSOD Academy Instructor, Security Analyst Staff member Joined May 21, 2015 Posts 3,307 Location Holland Apr 15, 2021 #14 MichaelB said: remove a package dism /online /remove-package /packagename:package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14 that dump smilie is : P without the space^^ Click to expand... Bbcode noparse does the trick
MichaelB said: remove a package dism /online /remove-package /packagename:package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14 that dump smilie is : P without the space^^ Click to expand... Bbcode noparse does the trick
B bascotie Well-known member Joined Feb 14, 2021 Posts 206 Apr 15, 2021 #15 MichaelB said: Find and remove packages with DISM Find a Package or list all DISM /online /get-packages /format:table | findstr KB2919355 DISM /online /get-packages /format:table remove a package dism /online /remove-package /packagenameackage_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14 that dump smilie is : P without the space^^ Click to expand... Thanks wish I had seen this earlier. I did run the command to view all updates but didn't find anything with "intel" in it and didn't wanna start looking up each KB update to see which one it was, so I went with a reinstall
MichaelB said: Find and remove packages with DISM Find a Package or list all DISM /online /get-packages /format:table | findstr KB2919355 DISM /online /get-packages /format:table remove a package dism /online /remove-package /packagenameackage_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14 that dump smilie is : P without the space^^ Click to expand... Thanks wish I had seen this earlier. I did run the command to view all updates but didn't find anything with "intel" in it and didn't wanna start looking up each KB update to see which one it was, so I went with a reinstall