[SOLVED] PNP_DETECTED_FATAL_ERROR

bascotie · Apr 6, 2021

Hi guys! Another learning experience has come up..

Sysnative collection zip attached.

Can boot into safe Mode
Windows 10
Tried disabling all startup non-microsoft services and programs
Tried updating to 20H2 from Safe mode but it fails
This computer has had a hinge repair a few months back

Any ideas of what to try next? Thanks!

x BlueRobot · Apr 7, 2021

It appears that your dptf_acpi.sys driver is causing issues, it appears to be provided by the OEM according to the DRT.

Rich (BB code):

1: kd> !drvobj ffff930a5b6b3e40
fffff805556252b0: Unable to get value of ObpRootDirectoryObject
fffff805556252b0: Unable to get value of ObpRootDirectoryObject
Driver object (ffff930a5b6b3e40) is for:
Unable to load image \SystemRoot\System32\drivers\dptf_acpi.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dptf_acpi.sys
 \Driver\dptf_acpi

Driver Extension List: (id , addr)
(fffff80558ff4d50 ffff930a5644bea0)  
Device Object list:
ffff930a5b726de0

Rich (BB code):

1: kd> lmvm dptf_acpi
Browse full module list
start             end                 module name
fffff805`73120000 fffff805`7312e000   dptf_acpi T (no symbols)           
    Loaded symbol image file: dptf_acpi.sys
    Image path: \SystemRoot\System32\drivers\dptf_acpi.sys
    Image name: dptf_acpi.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Jan  5 20:41:46 2015 (54AAF70A)
    CheckSum:         0001625D
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

The second dump file was the exact same bugcheck but different driver, it is likely to be part of the same package as the previously mentioned one.

Rich (BB code):

0: kd> !drvobj ffffdf83ca88d7b0
fffff80149c252b0: Unable to get value of ObpRootDirectoryObject
fffff80149c252b0: Unable to get value of ObpRootDirectoryObject
Driver object (ffffdf83ca88d7b0) is for:
Unable to load image \SystemRoot\System32\drivers\dptf_cpu.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dptf_cpu.sys
 \Driver\dptf_cpu

Driver Extension List: (id , addr)
(fffff8014c1f4d50 ffffdf83c997e4f0)  
Device Object list:
ffffdf83ca8b0980

x BlueRobot · Apr 7, 2021

Quick update, did you try and run a Windows Update for Intel by any chance? It appears you have the same or a very similar issue to this thread - Intel update via Windows update

bascotie · Apr 7, 2021

x BlueRobot said:
Quick update, did you try and run a Windows Update for Intel by any chance? It appears you have the same or a very similar issue to this thread - Intel update via Windows update

I'll have to check the update log, though I did try rolling back quality updates which didn't help.

So I ran tronscript for the heck of it, but no go.

I ended up doing a full HP F2 diagnostic run, and the long dst FAILED (S.M.A.R.T and short dst passed which is unusual for me but ok!)

I'll try replacing the drive thanks!

x BlueRobot · Apr 8, 2021

Thanks for letting us know, hopefully the issue was with the drive in this instance. I find it rather peculiar to have two of the same bugcheck from different users within a day of each other.

bascotie · Apr 8, 2021

So far so good with the new drive. Swapped it out yesterday for an ssd and finished all updates , data transfer , etc without issue.

Thanks!

x BlueRobot · Apr 11, 2021

Glad your issue has been resolved, seems like quite few Stop 0xCA's are being caused by that driver.

bascotie · Apr 13, 2021

@x BlueRobot

Just FYI, got another laptop today with another PNP fatal error. This time the full diag passed (even long dst) I'll keep you posted as to what I find out. Seems to be happening a lot recently as a google recent search is showing a lot of posts

zbook · Apr 14, 2021

Please post Sysnative log collector results.

x BlueRobot · Apr 14, 2021

bascotie said:
Just FYI, got another laptop today with another PNP fatal error. This time the full diag passed (even long dst) I'll keep you posted as to what I find out. Seems to be happening a lot recently as a google recent search is showing a lot of posts

It is, I've created a post about some of my analysis for that particular bugcheck here - Debugging Stop 0xCA - dptf_acpi.sys & dptf_cpu.sys

bascotie · Apr 14, 2021

x BlueRobot said:
It is, I've created a post about some of my analysis for that particular bugcheck here - Debugging Stop 0xCA - dptf_acpi.sys & dptf_cpu.sys

I'll check it out, thanks.

I've tried rolling back quality updates (failed) and startup repair (failed). I may have to do a reinstall on this one , or do you know of another way to manually remove updates? A lot of people are saying, like you, that it's the intel update

x BlueRobot · Apr 14, 2021

bascotie said:
or do you know of another way to manually remove updates? A lot of people are saying, like you, that it's the intel update

There's a command line option you can use? I think it's available using the wusa command?

A BleepingComputer user mentioned that their update was called Intel - DPTF - XXXX? My spare Intel computer hasn't been offered one which had DPTF to my knowledge.

MichaelB · Apr 15, 2021

Find and remove packages with DISM
Find a Package or list all

DISM /online /get-packages /format:table | findstr KB2919355
DISM /online /get-packages /format:table

remove a package

dism /online /remove-package /packagename

ackage_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
that dump smilie is : P without the space^^

axe0 · Apr 15, 2021

MichaelB said:
remove a package

dism /online /remove-package /packagename:package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
that dump smilie is : P without the space^^

Bbcode noparse does the trick

bascotie · Apr 15, 2021

MichaelB said:
Find and remove packages with DISM
Find a Package or list all

DISM /online /get-packages /format:table | findstr KB2919355
DISM /online /get-packages /format:table

remove a package

dism /online /remove-package /packagenameackage_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
that dump smilie is : P without the space^^

Thanks wish I had seen this earlier. I did run the command to view all updates but didn't find anything with "intel" in it and didn't wanna start looking up each KB update to see which one it was, so I went with a reinstall

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[SOLVED] PNP_DETECTED_FATAL_ERROR

bascotie

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[SOLVED] PNP_DETECTED_FATAL_ERROR

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