please help to analyze BSOD failures - Windows 7 x64

pimsky · Jan 28, 2016

Hello,

During the last weeks i have been experiencing BSOD failures opf the 124 type. I have bought the laptop second hand. A few months back I have contacted HP to receive the original windows 7 professional dvds and installed the oem software.
I have since removed one 4 GB memory module because it caused the system to reboot when i picked the laptop up from the table. That solved that problem.

This is not a new machine :lol:, but it meets my needs. I would be glad to be able to continue working on it.

· OS - Windows 7 pro
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? windows 7 pro
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? reinstalled oem version
· Age of system (hardware) 12-11-2011
· Age of OS installation - have you re-installed the OS? 5 months

· CPU Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz
· Video Card NVIDIA Quadro 1000M
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (if laptop, skip this one)

· System Manufacturer HP
· Exact model number (if laptop, check label on bottom) HP EliteBook 8560w, serial nr 4CZ145009F

· Laptop or Desktop? Laptop

axe0 · Jan 28, 2016

Hi pimsky,

Please check HP for driver updates for the USB drivers
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5071172&swLangOid=8&swEnvOid=4059

Code:

sncduvc.SYS Mon Apr 6 05:48:54 2009 (49D97BA6)
Suyin USB 2.0 Webcam driver

nusb3hub.sys Fri Dec 10 05:50:35 2010 (4D01B19B) 
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)

nusb3xhc.sys Fri Dec 10 05:50:35 2010 (4D01B19B) 
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)

jcgriff2 · Jan 28, 2016

Hi. . .

All 11 dumps did in fact have bugcheck 0x124 - WHEA - Windows Hardware Error Architecture, a/k/a Machine Check Exception.

0x124 BSODs are notoriously difficult to solve because the cause is simply "unknown hardware failure".

All I can do for you is to give you some hardware diagnostic programs to run.

RAM - memtest86+ - run 1 stick at a time; alternate the slots - https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html
HDD - SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html
FurMark video card test - https://www.sysnative.com/forums/hardware-tutorials/3907-furmark-display-card-stress-test.html
Prime95 CPU - https://www.sysnative.com/forums/hardware-tutorials/3908-prime95-hardware-stress-testing.html

Again, I'm sorry that there isn't more than I can do.

Regards. . .

jcgriff2

BSOD SUMMARY

Code:


Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012116-9188-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Thu Jan 21 15:05:43.682 2016 (UTC - 5:00)
System Uptime: 0 days 3:10:26.633
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`045a9028 00000000`be200000 00000000`0001117a
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012116-9297-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Thu Jan 21 09:46:14.801 2016 (UTC - 5:00)
System Uptime: 0 days 2:31:52.862
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`061ec028 00000000`be200000 00000000`00011152
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012116-9344-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Thu Jan 21 07:14:03.423 2016 (UTC - 5:00)
System Uptime: 0 days 3:21:50.484
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  node.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`06248028 00000000`be200000 00000000`00011152
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012316-9188-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Sat Jan 23 14:45:55.954 2016 (UTC - 5:00)
System Uptime: 0 days 5:33:03.016
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`04573028 00000000`be200000 00000000`0001117a
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012316-9235-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Sat Jan 23 09:12:34.203 2016 (UTC - 5:00)
System Uptime: 0 days 4:59:25.265
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`045ab028 00000000`be200000 00000000`00011136
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012516-9110-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Mon Jan 25 17:12:42.458 2016 (UTC - 5:00)
System Uptime: 0 days 0:02:25.520
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  SDKCOMServer.e
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`06214028 00000000`be200000 00000000`00011166
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012516-9266-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Mon Jan 25 17:06:57.851 2016 (UTC - 5:00)
System Uptime: 0 days 0:56:29.913
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`0621f028 00000000`be200000 00000000`00011152
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012516-9266-02.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Mon Jan 25 17:09:51.614 2016 (UTC - 5:00)
System Uptime: 0 days 0:02:35.676
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  Photoshop.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`06233028 00000000`be200000 00000000`00011136
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012516-9531-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Mon Jan 25 16:10:07.765 2016 (UTC - 5:00)
System Uptime: 0 days 12:57:09.826
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  sidebar.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`06241028 00000000`be200000 00000000`00011152
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012816-9110-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Thu Jan 28 04:46:37.922 2016 (UTC - 5:00)
System Uptime: 0 days 3:06:57.984
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`0621f028 00000000`be200000 00000000`00011136
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012816-9328-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Wed Jan 27 18:40:42.311 2016 (UTC - 5:00)
System Uptime: 0 days 15:23:45.373
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`061fa028 00000000`be200000 00000000`00011152
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

pimsky · Jan 28, 2016

Thank you JcGriff2,

I have just ran a prime95 test for about 1.5 hours. It ran fine, CPU temps up to 99 degrees Celcius though. But when I stopped the prime95 test --> BSOD, after rebooting and logging in, again BSOD.

Any ideas?

Thank you very much for your help.

Pim

jcgriff2 said:

Hi. . .

All 11 dumps did in fact have bugcheck 0x124 - WHEA - Windows Hardware Error Architecture, a/k/a Machine Check Exception.

0x124 BSODs are notoriously difficult to solve because the cause is simply "unknown hardware failure".

All I can do for you is to give you some hardware diagnostic programs to run.

RAM - memtest86+ - run 1 stick at a time; alternate the slots - https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html
HDD - SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html
FurMark video card test - https://www.sysnative.com/forums/hardware-tutorials/3907-furmark-display-card-stress-test.html
Prime95 CPU - https://www.sysnative.com/forums/hardware-tutorials/3908-prime95-hardware-stress-testing.html

Again, I'm sorry that there isn't more than I can do.

Regards. . .

jcgriff2

BSOD SUMMARY

Code:


Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012116-9188-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Thu Jan 21 15:05:43.682 2016 (UTC - 5:00)
System Uptime: 0 days 3:10:26.633
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`045a9028 00000000`be200000 00000000`0001117a
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012116-9297-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Thu Jan 21 09:46:14.801 2016 (UTC - 5:00)
System Uptime: 0 days 2:31:52.862
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`061ec028 00000000`be200000 00000000`00011152
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012116-9344-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Thu Jan 21 07:14:03.423 2016 (UTC - 5:00)
System Uptime: 0 days 3:21:50.484
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  node.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`06248028 00000000`be200000 00000000`00011152
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012316-9188-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Sat Jan 23 14:45:55.954 2016 (UTC - 5:00)
System Uptime: 0 days 5:33:03.016
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`04573028 00000000`be200000 00000000`0001117a
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012316-9235-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Sat Jan 23 09:12:34.203 2016 (UTC - 5:00)
System Uptime: 0 days 4:59:25.265
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`045ab028 00000000`be200000 00000000`00011136
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012516-9110-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Mon Jan 25 17:12:42.458 2016 (UTC - 5:00)
System Uptime: 0 days 0:02:25.520
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  SDKCOMServer.e
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`06214028 00000000`be200000 00000000`00011166
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012516-9266-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Mon Jan 25 17:06:57.851 2016 (UTC - 5:00)
System Uptime: 0 days 0:56:29.913
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`0621f028 00000000`be200000 00000000`00011152
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012516-9266-02.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Mon Jan 25 17:09:51.614 2016 (UTC - 5:00)
System Uptime: 0 days 0:02:35.676
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  Photoshop.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`06233028 00000000`be200000 00000000`00011136
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012516-9531-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Mon Jan 25 16:10:07.765 2016 (UTC - 5:00)
System Uptime: 0 days 12:57:09.826
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  sidebar.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`06241028 00000000`be200000 00000000`00011152
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012816-9110-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Thu Jan 28 04:46:37.922 2016 (UTC - 5:00)
System Uptime: 0 days 3:06:57.984
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`0621f028 00000000`be200000 00000000`00011136
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012816-9328-01.dmp]
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
Debug session time: Wed Jan 27 18:40:42.311 2016 (UTC - 5:00)
System Uptime: 0 days 15:23:45.373
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`061fa028 00000000`be200000 00000000`00011152
BiosVersion = 68SVD Ver. F.60
BiosReleaseDate = 03/12/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8560w
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

jcgriff2 · Jan 28, 2016

Copy the new dumps from \windows\minidumps to Documents; zip them up & attach to your next post.

I just want to see if they're 0x124 or not.

Regards. . .

jcgriff2

p.s. As far as the 0x124 BSODs go, you could be dealing with hardware failure involving PSU, motherboard or other hardware part that is difficult to test. The dumps cannot tell us as they simply don't contain such information. Furthermore, you have a system suffering from unknown hardware failure writing memory dumps -- how accurate can the info in them really be?

Only external testing and the installation of new parts can help solve this. It's like taking your car to a mechanic and saying "I heard a noise...." - of course the noise is not currently heard, so the mechanic has nothing to go on.

pimsky · Jan 29, 2016

Unfortunately both failures have bug check 0x124. Please see the attached txt file from bluescreenview. I will be running further tests, though I am affraid I will be looking for a replacement. I do not have spare components I can swap to find the source of the failures. My gut tells me it has something to do with heat and the processor not throthling down after the test. After the reboot due to the second bsod last night the processorspeed and temp in speccy remained high while I was not doing anything on the system.

thank you.

jcgriff2 · Jan 29, 2016

Someone recently told me that high temps on an idle system with no 3rd party apps running may involve the heat sink - it's what keeps the temps down.

I have a laptop here with the same problem - immediate high temps; fans going at high speed, but nothing whatsoever running. However, I do not get 0x124 BSODs.

Xer · Feb 3, 2016

Hi Pimsky,

Just to corroborate with what jcgriff2 has said, the first bugcheck argument being 0 in a Stop 0x124 means that it is a processor type error, we can see that it is a Machine Check Exception.

Code:

1: kd> .bugcheck
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`061fa028 00000000`be200000 00000000`00011152

Code:

1: kd> !errrec fffffa80`061fa028
===============================================================================
Common Platform Error Record @ fffffa80061fa028
-------------------------------------------------------------------------------
Record Id     : 01d158db17951785
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/27/2016 23:40:42 (UTC)
Flags         : 0x00000000


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80061fa0a8
Section       @ fffffa80061fa180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal


Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Instruction Execute
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000206a7
Processor ID  : 0x0000000000000001


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa80061fa0f0
Section       @ fffffa80061fa240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal


Local APIC Id : 0x0000000000000001
CPU Id        : a7 06 02 00 00 08 10 01 - ff e3 ba 1f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ fffffa80061fa240


===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80061fa138
Section       @ fffffa80061fa2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal


Error         : ICACHEL2_IRD_ERR (Proc 1 Bank 7)
  Status      : 0xbe20000000011152
  Address     : 0x00000000430dbd40
  Misc.       : 0x0000007022004086

Since you already ran Prime95 and experienced the crash again shortly after, that would suggest hardware failure; certainly sounds like overheating based on your description. You're already on the latest BIOS version for your laptop (68SVD Ver. F.60), and your CPU isn't overclocked:

Code:

1: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2294

Given the age of the laptop, it seems like a safe assumption that you're well out of warranty. Depending on how comfortable you are with computers, you could try taking apart your laptop and seeing if the vents/CPU fan need to be cleaned. If it's very dusty in there, it could be causing you to overheat. HP's recommendation is just to blow compressed air into the vents, but it would be more thorough to take the back plate off and carefully remove any visible dust in the CPU fan or in the vents.

Search

Search

please help to analyze BSOD failures - Windows 7 x64

pimsky

New member

Attachments

axe0

Administrator,
BSOD Academy Instructor,
Security Analyst

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

pimsky

New member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

pimsky

New member

Attachments

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Xer

Sysnative Staff, BSOD Kernel Dump Senior Analyst

please help to analyze BSOD failures - Windows 7 x64

New member

Attachments

Administrator, BSOD Academy Instructor, Security Analyst

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

New member

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

New member

Attachments

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Sysnative Staff, BSOD Kernel Dump Senior Analyst

Administrator,
BSOD Academy Instructor,
Security Analyst

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)