PC random reboot and bsod

Lurizan · Mar 8, 2023

A brief description of your problem (but you can also include the steps you tried)-pc reboot when using.
System Manufacturer?-oem
Laptop or Desktop?-desktop
Exact model number (if laptop, check label on bottom)
OS ? (Windows 11, 10, 8.1, 8, 7, Vista)-Windows 10
x86 (32bit) or x64 (64bit)?-64 bit
(Only for Vista, Windows 7) Service pack?
What was original installed OS on system?-Windows 10
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?-retail
Age of system? (hardware)- 3 years
Age of OS installation?- 3 years
Have you re-installed the OS?- No
CPU-Intel Core i3-10100 CPU @ 3.60GHz
RAM (brand, EXACT model, what slots are you using?)-8 GB Transcend JM2666HLG-8G ddr4
Video Card- Intel UHD Graphics 630
MotherBoard - (if NOT a laptop)
Power Supply - brand & wattage (if laptop, skip this one)-500 watt salpido
Is driver verifier enabled or disabled?-disabled
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)-avast
Are you using proxy, vpn, ipfilters or similar software?-no
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)-no
Are you currently under/overclocking? Are there overclocking software installed on your system?-no

speccy - http://speccy.piriform.com/results/itNiSEco2405falIeXsd3pY

xilolee · Mar 8, 2023

Hi!

It seems a software to crack Microsoft products is present on your machine.
If you shouldn't be aware/conscious of it, I suggest you a full scan with your antivirus and antimalware.
By the way, it is better (faster and more secure) to use an antivirus offline.
As an example, kaspersky rescue disk (it is free).
You can obviously use another antivirus rescue disk, if you don't like kaspersky.

If instead you should be aware/conscious of it, you should also be aware that in public (and serious) forums it isn't allowed to help (nor trying to help ) someone who activated software with cracks (or similar tools, however they are called).
You have to purchase and install a genuine copy of that MS product, or you should uninstall that MS product and its related crack software.

Lurizan · Mar 16, 2023

A brief description of your problem (but you can also include the steps you tried)-tried update driver
System Manufacturer?-asus
Laptop or Desktop?-laptop
Exact model number (if laptop, check label on bottom)-a509j-pej184ts
OS ? (Windows 11, 10, 8.1, 8, 7, Vista)-windows 10
x86 (32bit) or x64 (64bit)?-64bit
(Only for Vista, Windows 7) Service pack?
What was original installed OS on system?-windows 10
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?-oem
Age of system? (hardware)2-3 years
Age of OS installation?-2-3 years
Have you re-installed the OS?-no
CPU-Intel Core i5-1035G1
RAM (brand, EXACT model, what slots are you using?)-slot 1 Samsung M471A5244CB0-CTD ddr4 4gb slot 2 059B 8ATF1G64AZ-2G1B1 ddr4 4gb
Video Card-NVIDIA GeForce MX330
MotherBoard - (if NOT a laptop)
Power Supply - brand & wattage (if laptop, skip this one)
Is driver verifier enabled or disabled?-disabled
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)-windows defender
Are you using proxy, vpn, ipfilters or similar software?-no
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)-no
Are you currently under/overclocking? Are there overclocking software installed on your system?-no

http://speccy.piriform.com/results/QCd3lKaEA1qppHgBKgCta6U

ubuysa · Mar 16, 2023

The problem in all these dumps would appear to be your Nvidia graphics driver (nvlddmkm.sys). You can see it being called in the stack trace immediately before the page fault...

Code:

07 ffffed81`f98161c0 fffff800`a9517b7b     nt!KiPageFault+0x43d
08 ffffed81`f9816350 ffffed81`f9816470     nvlddmkm+0x4b7b7b
09 ffffed81`f9816358 00000000`00000000     0xffffed81`f9816470

In the context record in the dump you can see nvlddmkm.sys trying to read an invalid memory address (indicated by the ??????) and that's why you had a BSOD...

Code:

nvlddmkm+0x4b7b7b:
fffff800`a9517b7b 488b88f8190000  mov     rcx,qword ptr [rax+19F8h] ds:002b:00000000`000019f8=????????????????

I can see that you updated the graphics driver recently because it's dated 24th Feb...

Code:

3: kd> lmDvmnvlddmkm
Browse full module list
start             end                 module name
fffff800`a9060000 fffff800`ac8f4000   nvlddmkm T (no symbols)    
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\System32\DriverStore\FileRepository\nvami.inf_amd64_31d22b1b18d1e932\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Feb 24 23:47:28 2023 (63F93070)
    CheckSum:         03791CAC
    ImageSize:        03894000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

I can also see that this is an Asus laptop, so did you update the graphics driver from the Nvidia website? With laptops it's wiser to only use updates provided by the laptop vendor's website, because on laptops the graphics drivers are often customised to help with battery life.

You don't say whether your laptop is an A590JA, A509JP, or an A509JB, but there have been no recent graphics driver updates for any of those. I would suggest that you visit the Asus download site and download the graphics driver for your model from there. I would then suggest you download DDU and use that to remove the current graphics driver. After DDU has rebooted the laptop install the Asus driver you downloaded.

x BlueRobot · Mar 17, 2023

xilolee said:
If instead you should be aware/conscious of it, you should also be aware that in public (and serious) forums it isn't allowed to help (nor trying to help ) someone who activated software with cracks (or similar tools, however they are called).
You have to purchase and install a genuine copy of that MS product, or you should uninstall that MS product and its related crack software.

@Lurizan could you please address this statement rather than create a new thread? You've posted a few threads previously, all of which appear to be for different systems, are you running a PC repair service by any chance?

You made an odd statement in a past thread which you didn't respond to:

It's not my PC...what can i do...

Thread: UNEXPECTED_KERNEL_MODE_TRAP

That system also had cracked software on it.

Lurizan · Mar 17, 2023

x BlueRobot said:
@Lurizan could you please address this statement rather than create a new thread? You've posted a few threads previously, all of which appear to be for different systems, are you running a PC repair service by any chance?

You made an odd statement in a past thread which you didn't respond to:

Thread: UNEXPECTED_KERNEL_MODE_TRAP

That system also had cracked software on it.

yes..im running pc repair service....some of the pc come with pirated windows ..lol

x BlueRobot · Mar 18, 2023

Thanks for confirming, if you know a system has crack tools installed or is using illegally licensed software, then please note that most members will be reluctant to investigate any issues with it.

ubuysa · Mar 20, 2023

FYI. I saw the cracking software in the first data collection file and also saw that it was gone in the second, which is why I reponded.

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PC random reboot and bsod

Lurizan

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xilolee

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Lurizan

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ubuysa

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x BlueRobot

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x BlueRobot

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ubuysa

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PC random reboot and bsod

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