(only dumps) - DRIVER_POWER_STATE_FAILURE Win10

Pablo · Feb 26, 2021

Hello guys, I know you requiere the use of the File Collection App, but all I could retrieve from this computer is the minidumps. Did it through remote connnection with the worst internet you could imagine...

Can anyone be so kind of having a look at them? Looks like a simple case, I'm sure the culprit driver will be easily pinpointed with your expertise.

Thanks for your valuable time!

x BlueRobot · Feb 27, 2021

Rich (BB code):

5: kd> !irp ffffbf81266b8990
Irp is active with 6 stacks 4 is current (= 0xffffbf81266b8b38)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffbf8123617060 00000000 fffff8066f16fa40-fffff881e2c14888 Success Error Cancel pending
           \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffbf81262af030 00000000 fffff8065f177b30-ffffbf8128e86cf8 Success Error Cancel pending
          Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
 \Driver\nvlddmkm    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffbf8128e86cf8

Looks like the graphics card driver attempted to mark the IRP as pending, but hasn't set it up properly hence why you end up with the bugcheck.

Rich (BB code):

5: kd> dt _IRP ffffbf81266b8990
nt!_IRP
   +0x000 Type             : 0n6
   +0x002 Size             : 0x280
   +0x004 AllocationProcessorNumber : 2
   +0x006 Reserved         : 0
   +0x008 MdlAddress       : (null) 
   +0x010 Flags            : 0
   +0x018 AssociatedIrp    : <anonymous-tag>
   +0x020 ThreadListEntry  : _LIST_ENTRY [ 0xffffbf81`266b89b0 - 0xffffbf81`266b89b0 ]
   +0x030 IoStatus         : _IO_STATUS_BLOCK
   +0x040 RequestorMode    : 0 ''
   +0x041 PendingReturned  : 0 '' <-- This should be set to 1
   +0x042 StackCount       : 6 ''
   +0x043 CurrentLocation  : 4 ''
   +0x044 Cancel           : 0 ''
   +0x045 CancelIrql       : 0 ''
   +0x046 ApcEnvironment   : 0 ''
   +0x047 AllocationFlags  : 0x4 ''
   +0x048 UserIosb         : (null) 
   +0x050 UserEvent        : (null) 
   +0x058 Overlay          : <anonymous-tag>
   +0x068 CancelRoutine    : (null) 
   +0x070 UserBuffer       : (null) 
   +0x078 Tail             : <anonymous-tag>

I believe that the latest version of the nVidia graphics card driver is buggy, I've seen a couple of crashes with that exact timestamp.

Rich (BB code):

5: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff806`730b0000 fffff806`756a0000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Jan 22 18:52:54 2021 (600B1F06)
    CheckSum:         0255AB47
    ImageSize:        025F0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

I would suggest rolling back to the latest previous WHQL version of the driver.

zbook · Feb 27, 2021

Upgrade the BIOS: 204 > 206
N551JM - Support

See if you can run:
Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

Post images if there are any errors.

Pablo · Mar 1, 2021

@x BlueRobot: The computer was running a-year-old GPU driver (if you check timestamps on previous dumps you'll see) and after upgrading to the latest it kept happening. Installing a newer one than the original but not the latest is an option, if i can get my hands on it I'll give it a try.

@zbook: Will do and post back.

Thank you guys!

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(only dumps) - DRIVER_POWER_STATE_FAILURE Win10

Pablo

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x BlueRobot

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zbook

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Pablo

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