Office 2010 no longer works on WIN 10 Pro

macrocebus · Feb 26, 2020

After a successful migration from Win7 to WIN 10 with the support of sysnative, the system was working fine for a while.
Suddenly, when checking for new Mail, Error 0x8004010F (outlook datafile cannot be accessed)
The .pst file is located on a NAS. Microsoft's Webpage says, that Office 2010 is with Win 10 compatible.
When I install the Disk with the original Win7 installation again, there is no such problem.
Is there a solution in another way what Microsoft recommends by creating a new .pst file and configure
all mailaccounts from scratch?

xrobwx71 · Feb 26, 2020

Maybe this will help.

skydivr · Feb 26, 2020

I had a problem where none of the Office 2010 Apps would start. Go back into programs (or apps as they are now called) and run REPAIR from office 2010 setup. My .pst files were local, but this is what cleared mine up.

britechguy · Feb 26, 2020

I would also suggest, strongly, that anyone still using Office 2010 upgrade to a later version, preferably 2016 or later.

Gray market licenses for MS-Office are readily available inexpensively. It's well worth doing (and this is coming from someone who was using Office 2010 until late 2018).

SleepyDude · Feb 27, 2020

Hi,

Can you browse the NAS folder where the .PST file is stored?

Microsoft changed the SMB protocol versions that are enabled on newer versions of Windows 10, if your NAS is only accessible using old versions like SMB1 the connection will not work unless those accient versions are enabled again...

Can you give us details about your NAS? is also good idea to check if there are new firmware versions available.

macrocebus · Feb 27, 2020

xrobwx71 said:
Maybe this will help.

Thanks to all!
@ xrobwx71 import did not change anything.
@ skydivr Repair did not help.
@ britechguy If no quick fix is available I will do so.
@ SleepyDude you again! My NAS is a Synology DS214+ see in the attachments more info.
It is now on the latest patch-level, but no change so far.
Sorry to keep you busy again!

SleepyDude · Feb 27, 2020

Hi,

Change the Maximum SMB protocol to SMB3.

I suppose that presently you can't browse the NAS shares?

skydivr · Feb 27, 2020

worth trying. I have a machine that upgraded that is still running 0ffice 2007......

macrocebus · Feb 27, 2020

Hi,

Max. SMB is now on SMB3. No change. Still
Browsing Drives and Files was never a problem.
Outlook 2010 on Win7 has no problem with the new settings.....

SleepyDude · Feb 27, 2020

Hi,

The following article Fix Outlook Send/Receive Error 0x8004010F suggest that you remove the profile, create a new one and add the old .pst to this new profile.

macrocebus · Feb 27, 2020

Hi,
When I investigated I saw such a post already. This is the method I wanted to avoid.
I do not understand why there is no problem with Win7 and why it was working at the begining with Win 10...
So, it seems there is no choice.

xrobwx71 · Feb 27, 2020

Can you move the .pst file locally? Try it that way, point Office to the new .pst file location.

macrocebus · Feb 28, 2020

Hi xrobwx71
Thx for your tipp. Done as you recommended. No success. I've restored various versions of the .pst to another location.
At the end one from last June, because I've realized, that the file became quite big.
(about 1 Meg. my autoarchive settings are gone..) But it did also not change anything.
So, I am fed up for the moment and will have some Beers. And at least one for you!
May be tomorrow I will work on this nice stuff again.

skydivr · Feb 28, 2020

Could the .pst file be scrambled? Scanpst.exe?

xrobwx71 · Feb 28, 2020

To add to @skydivr 's suggestion above with instructions

Repair Outlook Data Files (.pst and .ost)

macrocebus · Mar 7, 2020

Hi
skydivr
xrobwx71
SleepyDude

I owe a status to you. For your friendly hints and tips. In the mean time I had to focus to other avtivities.
But, did also a repair as in the guideline. It found about a million errors and repaired them.
The pst file could still not be accessed.....
So I've deleted all the Mailaccounts and recreated them with the pst file
now on drive C.
Somehow it works, but suddenly Mails are not received, while they arrive on WIN 7 ...

Now I've realized, that in the Windows update a lot of errors
are listed. Mainly concerning office 2010 programs.

I am not in the mood to run after all these errors. I will
uninstall Office 2010 and go for Office 2016. I will NOT run an update/migration again.
If this is also not successful, I will setup the whole box from scratch. What my initial plan was, long time ago.

Before I tought that I can save some time.....

SleepyDude · Mar 7, 2020

Hi,

Thanks for the update.

I would try to run the Office 2010 Repair function to see what happens, some Office updates require access to the Office setup files and if they are not accessible they simple fail and don't request access to the setup files... Doing a repair will ask you for the setup files if needed and will eventually put everything in order and after that the updates may install.

Moving to Office 2016 could be a better option because Office 2010 End of support in October 13, 2020

xrobwx71 · Mar 7, 2020

It also wouldn't hurt to open an elevated command prompt Click start then type cmd, then CTRL + SHIFT + ENTER the prompt should open.

In the prompt type SFC /Scannow and enter. Let it run to completion.

After SFC finishes and in the same elevated prompt type DISM /Online /Cleanup-Image /RestoreHealth enter, let that run to completion.

For good measure run SFC /scannow again.

Then try the Office repair again.

macrocebus · Mar 17, 2020

Hi, I still have no working Email solution on my migrated to WIN 10 system.
I did not take any compromise and removed Office 2010 completely bought and installed Office 2016.
First I tried to use the old .pst file from Outlook 2010. (It is located on my NAS) No way! Same problem as before. Then
I've tried to do a setup from scratch. Removed the old 2010 .pst and tried to setup. I am not able to get
more than 2 mailaccounts working. With Off 2010 I had seven accounts working without any problems for YEARS
on WIN7! Removed Office 2016 and reinstalled again. A part of the old settings popped up again. Did a search for old files
.pst files. Found .pst on drive c: removed it and deinstalled Off 2016 one more time. Looked good.
Started to configure mailaccounts. 2 successful. After the third, when I was completing the config, the message "outlook is not responding"
popped up und I had to do a reload. Outlook is permanent not responding.... I feel like an Idiot! I've followed so many guides already,
and cannot get it running.....
Does someone know a guide like "Outlook 2016 for the real dummy"?

xrobwx71 · Mar 18, 2020

What error messages are you getting when you try to access the pst file? What error message are you getting after you moved the.pst file off the NAS to the local computer?

I will be in and out of pocket as I am travelling on vacation, but will reply when I get access again.

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