Not passing "Starting Windows"

L

LucasOliveira

Member
Joined
May 16, 2020
Posts
6
Hi!
I am having some trouble with my pc. I've been trying to fix it with help of another forum and my helper recommended to run the SFCFix.
It fixed the CBS & SFC corruption found but not the SURT ones. That's how I got here.

I was playing a game and the game minimized. When I opened it again the pc froze. I forced it to shut down. Now when I try to turn it on, after the Starting Windows screen, its gets black and won't pass from there.

This pc is running a Windows 7 Professional x64 sp1
I can still acces the safe mode
I tried to Restore the system (trough the repair mode from F8 and from the USB with the ISO) Didn't work.

The first time I runned SFCFIX I got this log


SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-05-16 02:53:36.970
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18869_none_fde7d5f71db043ad\utc.app.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de82236c5fac8\utc.app.json.
FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18869_none_fde7d5f71db043ad\telemetry.ASM-WindowsDefault.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de82236c5fac8\telemetry.ASM-WindowsDefault.json.




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 2
SURT total detected corruption count: 214
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2020-05-16 03:09:15.649
----------------------EOF-----------------------


Now, sfc /scannow is giving the message "Windows Resource Protection did not find any integrity violations"

I runned SFCFix again and this is the log now

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-05-16 16:02:05.066
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 214
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2020-05-16 16:03:13.370
----------------------EOF-----------------------



I tried to run the SURT scan but got this error message:

Installer encountered an error: 0x8007043c
This service cannot be started in safe mode

This is the CSB folder:
CBS.zip


If I forgot something, please tell me.

Thanks for the help!
 
Hi!

Please run this from Safe Mode:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
Test result: Completed without error

There is nothing in red in the Attributes tab.

This is the result
SAMSUNG_HD103SJ_S2NWJ50BB21817_2020-05-16.txt

smartctl 6.6 2017-11-05 r4594 [x86_64-w64-mingw32-win7-sp1] (sf-6.6-1)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: SAMSUNG SpinPoint F3
Device Model: SAMSUNG HD103SJ
Serial Number: S2NWJ50BB21817
LU WWN Device Id: 5 0024e9 400e0809f
Firmware Version: 1AJ10001
User Capacity: 1.000.204.886.016 bytes [1,00 TB]
Sector Size: 512 bytes logical/physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS T13/1699-D revision 6
SATA Version is: SATA 2.6, 3.0 Gb/s
Local Time is: Sat May 16 20:30:00 2020 HB
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Disabled
APM feature is: Disabled
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Unavailable
ATA Security is: Disabled, frozen [SEC2]

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 9300) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 155) minutes.
SCT capabilities: (0x003f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-K 100 100 051 - 81
2 Throughput_Performance -OS--K 054 054 000 - 8710
3 Spin_Up_Time PO---K 070 069 025 - 9189
4 Start_Stop_Count -O--CK 098 098 000 - 2867
5 Reallocated_Sector_Ct PO--CK 252 252 010 - 0
7 Seek_Error_Rate -OSR-K 252 252 051 - 0
8 Seek_Time_Performance --S--K 252 252 015 - 0
9 Power_On_Hours -O--CK 100 100 000 - 40994
10 Spin_Retry_Count -O--CK 252 252 051 - 0
11 Calibration_Retry_Count -O--CK 252 252 000 - 0
12 Power_Cycle_Count -O--CK 098 098 000 - 2945
191 G-Sense_Error_Rate -O---K 100 100 000 - 64
192 Power-Off_Retract_Count -O---K 252 252 000 - 0
194 Temperature_Celsius -O---- 059 043 000 - 41 (Min/Max 17/57)
195 Hardware_ECC_Recovered -O-RCK 100 100 000 - 0
196 Reallocated_Event_Count -O--CK 252 252 000 - 0
197 Current_Pending_Sector -O--CK 252 252 000 - 0
198 Offline_Uncorrectable ----CK 252 252 000 - 0
199 UDMA_CRC_Error_Count -OS-CK 200 200 000 - 0
200 Multi_Zone_Error_Rate -O-R-K 100 100 000 - 124
223 Load_Retry_Count -O--CK 252 252 000 - 0
225 Load_Cycle_Count -O--CK 100 100 000 - 2957
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning

General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 2 Comprehensive SMART error log
0x03 GPL R/O 2 Ext. Comprehensive SMART error log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 2 Extended self-test log
0x08 GPL R/O 2 Power Conditions log
0x09 SL R/W 1 Selective self-test log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (2 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (2 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 40994 -

SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Completed [00% left] (0-65535)
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version: 2
SCT Version (vendor specific): 256 (0x0100)
SCT Support Level: 1
Device State: Active (0)
Current Temperature: 41 Celsius
Power Cycle Min/Max Temperature: 24/42 Celsius
Lifetime Min/Max Temperature: 21/66 Celsius
Under/Over Temperature Limit Count: 0/0

SCT Temperature History Version: 2
Temperature Sampling Period: 5 minutes
Temperature Logging Interval: 5 minutes
Min/Max recommended Temperature: -5/80 Celsius
Min/Max Temperature Limit: -10/85 Celsius
Temperature History Size (Index): 128 (35)

Index Estimated Time Temperature Celsius
36 2020-05-16 09:55 38 *******************
... ..( 10 skipped). .. *******************
47 2020-05-16 10:50 38 *******************
48 2020-05-16 10:55 39 ********************
49 2020-05-16 11:00 40 *********************
50 2020-05-16 11:05 40 *********************
51 2020-05-16 11:10 39 ********************
52 2020-05-16 11:15 39 ********************
53 2020-05-16 11:20 38 *******************
54 2020-05-16 11:25 39 ********************
55 2020-05-16 11:30 39 ********************
56 2020-05-16 11:35 40 *********************
57 2020-05-16 11:40 39 ********************
58 2020-05-16 11:45 38 *******************
59 2020-05-16 11:50 38 *******************
60 2020-05-16 11:55 38 *******************
61 2020-05-16 12:00 39 ********************
62 2020-05-16 12:05 40 *********************
63 2020-05-16 12:10 39 ********************
... ..( 4 skipped). .. ********************
68 2020-05-16 12:35 39 ********************
69 2020-05-16 12:40 38 *******************
70 2020-05-16 12:45 38 *******************
71 2020-05-16 12:50 38 *******************
72 2020-05-16 12:55 39 ********************
... ..( 7 skipped). .. ********************
80 2020-05-16 13:35 39 ********************
81 2020-05-16 13:40 40 *********************
82 2020-05-16 13:45 40 *********************
83 2020-05-16 13:50 39 ********************
84 2020-05-16 13:55 24 *****
85 2020-05-16 14:00 27 ********
86 2020-05-16 14:05 29 **********
87 2020-05-16 14:10 31 ************
88 2020-05-16 14:15 32 *************
89 2020-05-16 14:20 34 ***************
90 2020-05-16 14:25 35 ****************
91 2020-05-16 14:30 35 ****************
92 2020-05-16 14:35 35 ****************
93 2020-05-16 14:40 34 ***************
94 2020-05-16 14:45 34 ***************
95 2020-05-16 14:50 35 ****************
96 2020-05-16 14:55 36 *****************
97 2020-05-16 15:00 37 ******************
98 2020-05-16 15:05 38 *******************
... ..( 34 skipped). .. *******************
5 2020-05-16 18:00 38 *******************
6 2020-05-16 18:05 40 *********************
7 2020-05-16 18:10 40 *********************
8 2020-05-16 18:15 41 **********************
9 2020-05-16 18:20 41 **********************
10 2020-05-16 18:25 42 ***********************
... ..( 22 skipped). .. ***********************
33 2020-05-16 20:20 42 ***********************
34 2020-05-16 20:25 41 **********************
35 2020-05-16 20:30 41 **********************

SCT Error Recovery Control:
Read: Disabled
Write: Disabled

Device Statistics (GP/SMART Log 0x04) not supported

SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x0001 4 0 Command failed due to ICRC error
0x0002 4 0 R_ERR response for data FIS
0x0003 4 0 R_ERR response for device-to-host data FIS
0x0004 4 0 R_ERR response for host-to-device data FIS
0x0005 4 0 R_ERR response for non-data FIS
0x0006 4 0 R_ERR response for device-to-host non-data FIS
0x0007 4 0 R_ERR response for host-to-device non-data FIS
0x0008 4 0 Device-to-host non-data FIS retries
0x0009 4 0 Transition from drive PhyRdy to drive PhyNRdy
0x000a 4 0 Device-to-host register FISes sent due to a COMRESET
0x000b 4 0 CRC errors within host-to-device FIS
0x000d 4 0 Non-CRC errors within host-to-device FIS
0x000f 4 0 R_ERR response for host-to-device data FIS, CRC
0x0010 4 0 R_ERR response for host-to-device data FIS, non-CRC
0x0012 4 0 R_ERR response for host-to-device non-data FIS, CRC
0x0013 4 0 R_ERR response for host-to-device non-data FIS, non-CRC
0x8e00 4 0 Vendor specific
0x8e01 4 0 Vendor specific
0x8e02 4 0 Vendor specific
0x8e03 4 0 Vendor specific
0x8e04 4 0 Vendor specific
0x8e05 4 0 Vendor specific
0x8e06 4 0 Vendor specific
0x8e07 4 0 Vendor specific
0x8e08 4 0 Vendor specific
0x8e09 4 0 Vendor specific
0x8e0a 4 0 Vendor specific
0x8e0b 4 0 Vendor specific
0x8e0c 4 0 Vendor specific
0x8e0d 4 0 Vendor specific
0x8e0e 4 0 Vendor specific
0x8e0f 4 0 Vendor specific
0x8e10 4 0 Vendor specific
0x8e11 4 0 Vendor specific
 
Thank you.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 

Attachments

Done. This is the SFCFix.txt

Code: 
SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-05-16 22:30:08.419
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Administrador\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\WinSxS\Manifests
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages

Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.2.9600.17691_none_a819cbbe7390ae17.manifest to C:\Windows\Temp\CheckSur\WinSxS\Manifests\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.2.9600.17691_none_a819cbbe7390ae17.manifest.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.cat.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.mum.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_2_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_2_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.cat.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_2_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_2_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.mum.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_3_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_3_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.cat.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_3_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_3_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.mum.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_4_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_4_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.cat.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_4_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_4_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.mum.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_5_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_5_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.cat.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_5_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_5_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.mum.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_for_KB3032359_RTM~31bf3856ad364e35~amd64~~11.2.1.0.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB3032359_RTM~31bf3856ad364e35~amd64~~11.2.1.0.cat.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_for_KB3032359_RTM~31bf3856ad364e35~amd64~~11.2.1.0.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB3032359_RTM~31bf3856ad364e35~amd64~~11.2.1.0.mum.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.cat.
Successfully copied file C:\Users\Administrador\AppData\Local\niemiro\Archive\Packages\Package_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB3032359~31bf3856ad364e35~amd64~~11.2.1.0.mum.

Successfully restored ownership for C:\Windows\Temp\CheckSur\WinSxS\Manifests
Successfully restored permissions on C:\Windows\Temp\CheckSur\WinSxS\Manifests
Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages
Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2020-05-16 22:30:09.745
Script hash: NtEnUBiHp6KgPSiP1ILhKwv4OBtyFcsyvT9HjWFQ/Bo=
----------------------EOF-----------------------
 
Still getting this error when trying do run SURT

Installer encountered an error: 0x8007043c
This service cannot be started in safe mode
 
One last attempt before resorting to a complete reinstall. Please run this from Safe Mode with Networking.

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
 
I really appreciate the help, but while doing other things here, the problem got worse and we decided to reinstall windows.

Moderator can close the topic.

Once more, thanks for the help.
 
You must log in or register to reply here.

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