[SOLVED] No Sound from Laptop speakers, correct drivers installed.

2stroke · Mar 31, 2014

Laptop: HP Pavilion G6 c6s52ea
OS: Windows 8.1 (Fresh installation)

I have uninstalled and reinstalled various drivers from the web, Microsoft and HP support centre. Despite this the internal speakers won't play any sound.

Everything appears to be okay and Windows shows the speakers should be making noise in the Playback Devices tab with the green bars going up/down on the correct device (have tried both).

External speaker work using the audio jack.

Currently have the latest drivers installed (detected, downloaded and installed automatically from the HP Support centre)

Does anyone have an idea on what I could try?

Thank you!

jcgriff2 · Mar 31, 2014

Hi -

Please run this - steps 1-4 only so we can obtain system info -

https://www.sysnative.com/forums/bs...ctions-windows-8-1-8-7-and-windows-vista.html

Attach the zipped output to your next post.

Regards. . .

jcgriff2

2stroke · Apr 1, 2014

Thank you

View attachment 2stroke.zip

· OS - Windows 8.1
· x64
· Windows 8.1
· OEM version
· Manufactured 2012
· Preinstalled out of box (refurbished) + "reset to factory settings" feature has been used.

· i5 3210M
· Integrated Intel HD Graphics 4000
· MotherBoard: Hewlett-Packard 183F 56.32

· HP
· Pavilion G6 - c6s52ea

· Laptop

jcgriff2 · Apr 1, 2014

Hi -

Thank you for the files.

Your audio is IDT and you have an older September 2011 driver installed -

Code:

-------------
Sound Devices
-------------
            Description: Speakers and Headphones (IDT High Definition Audio CODEC)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76D9&SUBSYS_103C183F&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6365.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 9/8/2011 05:42:28, 535040 bytes
            Other Files: 
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Communications Headphones (IDT High Definition Audio CODEC)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76D9&SUBSYS_103C183F&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6365.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 9/8/2011 05:42:28, 535040 bytes
            Other Files: 
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Internal Mic (IDT High Definition Audio CODEC)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6365.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 9/8/2011 05:42:28, 535040 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Headset Mic (IDT High Definition Audio CODEC)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6365.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 9/8/2011 05:42:28, 535040 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

Download & install this November 2012 driver directly from HP Support for IDT Audio -

Code:

2012-11-22 , Version6.10.6425.0, 43.27M

IDT High-Definition (HD) Audio Driver - HP Pavilion g6-2212sa Notebook PC | HP® Support

For reference - you system's driver download page from HP -
Software & driver downloads HP Pavilion g6-2212sa Notebook PC | HP® Support

Regards. . .

jcgriff2

2stroke · Apr 2, 2014

Hi, thank you for taking the time to help.

I have previously tried this driver but installed it again; unfortunately to no avail.

Would it be safe to assume a hardware fault at this point?

2stroke · Apr 2, 2014

I opened the laptop to thankfully find the speaker cable disconnected! They are working now.

Thanks again for your help.

jcgriff2 · Apr 2, 2014

Hi -

That is great news (that you found the problem).

I'm glad to hear that your internal audio is once again working.

Good luck to you!

Regards. . .

jcgriff2

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[SOLVED] No Sound from Laptop speakers, correct drivers installed.

2stroke

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BSOD Instructor/Expert
Microsoft MVP (Ret.)

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jcgriff2

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BSOD Instructor/Expert
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jcgriff2

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Microsoft MVP (Ret.)

[SOLVED] No Sound from Laptop speakers, correct drivers installed.

2stroke

Contributor

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

2stroke

Contributor

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

2stroke

Contributor

2stroke

Contributor

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)