New BSOD

J

justinw447

Member
Joined
Jul 31, 2024
Posts
5
Random Blue screen started happening, tried to start finding out the issue. I do not know if this is the main issue but when I tried running (dism /online /cleanup-image /restorehealth) it got about half way then blue screened my computer. After the blue screen happens regardless of what caused it, my monitors are not detecting my pc, so I have to physically restart my computer again, wait a minute then it will detect my monitors and I can access my computer. Note: 6 months ago I had issues with Blue screening, I had sent it back and they ended up replacing and upgrading my RAM which ended up fixing the issue, I do not know if that helps in any way.
System Manufacturer is MainGear
Desktop
OS Windows 11
OS Build 22631.3880
x64 Bit
Full Retail Version
System is 2 years old
I have not reinstalled the OS ( last time I did I put my computer in a perma blue screen loop)
CPU: Intel(R) Core(TM) i9-14900K 3.20 GHz
RAM: 64GB T-FORCE DELTARGB DDR5 14900K x2
Graphics Card: NVIDIA GeForce RTX 4080
Motherboard: ASUS ROG Maximus Z790 Hero
Power Supply: EVGA 1300W SuperNOVA GT
Security software TOTAl AV
Overclocking is installed on my device but not currently in use.

http://speccy.piriform.com/results/rkr0a7mDZdcxr4fTR3fapkE
 

Attachments

Hello and welcome to the forum!

This is a simple problem and, sadly, all too common. All the dumps show the same well-known third-party driver being referenced in the immediate lead-up to the bugchecks - vgk.sys. Here's the call stack for one dump, it's a push-down stack so you read it from the bottom up...
Code: 
10: kd> k
 # Child-SP          RetAddr               Call Site
00 ffff8682`117668f8 fffff806`34abe805     nt!KeBugCheckEx
01 ffff8682`11766900 fffff806`34a2be7c     nt!KiDispatchException+0x20dec5
02 ffff8682`11766fe0 fffff806`34a26cd8     nt!KiExceptionDispatch+0x13c
03 ffff8682`117671c0 fffff806`58d995c8     nt!KiGeneralProtectionFault+0x358
04 ffff8682`11767350 fffff806`57906348     vgk+0x14995c8
05 ffff8682`11767358 ffff9900`273338d0     vgk+0x6348
06 ffff8682`11767360 e6097258`40500000     0xffff9900`273338d0
07 ffff8682`11767368 00000000`00000000     0xe6097258`40500000
You can see quite clearly there that vgk.sys is called twice and then we get a general protection fault and the BSOD. The vgk.sys driver is part of the Riot Vanguard anti-cheat tool for the Riot Valorant game. It's a very well-known cause of BSOD, this is the second time I've seen a vgk.sys BSOD this week.

The version of vgk.sys that you have installed is very recent but may not be the very latest...
Code: 
10: kd> lmvmvgk
Browse full module list
start             end                 module name
fffff806`57900000 fffff806`59e8a000   vgk      T (no symbols)          
    Loaded symbol image file: vgk.sys
    Image path: vgk.sys
    Image name: vgk.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Jul 10 00:23:45 2024 (668DAA61)
    CheckSum:         025E194E
    ImageSize:        0258A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
There is nothing that you can do about this, the issue is with Riot. I suggest you contact Riot Games and make these dumps available to them, this is their problem and they are the only ones who can solve it.
 
ubuysa said:
Hello and welcome to the forum!

This is a simple problem and, sadly, all too common. All the dumps show the same well-known third-party driver being referenced in the immediate lead-up to the bugchecks - vgk.sys. Here's the call stack for one dump, it's a push-down stack so you read it from the bottom up...
Code: 
10: kd> k
 # Child-SP          RetAddr               Call Site
00 ffff8682`117668f8 fffff806`34abe805     nt!KeBugCheckEx
01 ffff8682`11766900 fffff806`34a2be7c     nt!KiDispatchException+0x20dec5
02 ffff8682`11766fe0 fffff806`34a26cd8     nt!KiExceptionDispatch+0x13c
03 ffff8682`117671c0 fffff806`58d995c8     nt!KiGeneralProtectionFault+0x358
04 ffff8682`11767350 fffff806`57906348     vgk+0x14995c8
05 ffff8682`11767358 ffff9900`273338d0     vgk+0x6348
06 ffff8682`11767360 e6097258`40500000     0xffff9900`273338d0
07 ffff8682`11767368 00000000`00000000     0xe6097258`40500000
You can see quite clearly there that vgk.sys is called twice and then we get a general protection fault and the BSOD. The vgk.sys driver is part of the Riot Vanguard anti-cheat tool for the Riot Valorant game. It's a very well-known cause of BSOD, this is the second time I've seen a vgk.sys BSOD this week.

The version of vgk.sys that you have installed is very recent but may not be the very latest...
Code: 
10: kd> lmvmvgk
Browse full module list
start             end                 module name
fffff806`57900000 fffff806`59e8a000   vgk      T (no symbols)         
    Loaded symbol image file: vgk.sys
    Image path: vgk.sys
    Image name: vgk.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Jul 10 00:23:45 2024 (668DAA61)
    CheckSum:         025E194E
    ImageSize:        0258A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
There is nothing that you can do about this, the issue is with Riot. I suggest you contact Riot Games and make these dumps available to them, this is their problem and they are the only ones who can solve it.
Click to expand...
That is what I have read about on other forums as well, thank you so much for your knowledge and help.
 
Hey, I actually wanted to reach out and let you know I might have found the issue for this problem. I had gotten my computer from the company Main Gear. They had this app Armory Crate that is a easy fan/LED controller. Uninstalled this app , all my problems stopped because it started to happen more often when nothing was on my main monitor it would randomly start Blue Screen, I also started installing another game and started getting BS again. So like I said, so far no issues that I had.
 
justinw447 said:
Hey, I actually wanted to reach out and let you know I might have found the issue for this problem. I had gotten my computer from the company Main Gear. They had this app Armory Crate that is a easy fan/LED controller. Uninstalled this app , all my problems stopped because it started to happen more often when nothing was on my main monitor it would randomly start Blue Screen, I also started installing another game and started getting BS again. So like I said, so far no issues that I had.
Click to expand...
I lied, it just randomly Blue Screened. I see on reddit it is just straight up Vanguard. Hopefully we can get a developer to look into this problem I will try and get to a higher up.
 
TBH Armory Crate is also known to be a bit glitchy so if you can do without it then leave it uninstalled. Vanguard is a known issue, we see it quite often.
 
Hello, I am reaching out to let you know that I was so far able to fix it. The RIOT employee actually gave me a link from their forums with a whole thing with14th gen i7/i9 Processor's having an issue with Riot Vanguard.
https://support-leagueoflegends.rio...eshooting-13th-and-14th-generation-Intel-CPUs
What ended it up doing it for me was this "Install Intel XTU and lower your Performance Core multiplier from x55 to x54 or x53." Mine was at 57, I changed it to 55 and so far have no issues . Maybe this can help other people having this same issue.
 
It's not just Vanguard, the 13th/14th gen Intel CPUs have a flaw. I'd advise you to go to your motherboard vendor's website and download the latest BIOS available there. Intel have released a couple of microcode changes to control an over-voltage problem in these CPUs, look for microcode x125 and x129 in the BIOS description.. These microcode updates will prevent the problem from happening, but it WILL NOT fix a CPU that has already been damaged by the flaw. If you suspect your CPU is damaged then you should contact either the PC vendor or Intel and seek a CPU RMA.
 

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