Hi.
It seems a profile in the registry pointing to C:\Users\jcruz, is not active anymore.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3653589094-3565606866-458211961-1002
Please check here: C:\Users\jcruz
Let me know if there are/aren't any important data in there. Letting you know that the active profile account you are using, with all your data, is the Utilizador account, with a display name João Cruz.