[SOLVED] Need Help, Windows 10 abnormal behavior causing problems

M

mid23

Member
Joined
Nov 2, 2019
Posts
22
Windows 10, running 1903 (OS.Build 18362.418)

First, I would like to mention, this forum helped me find the answer for system restore (0x81000203) problem. Thank you!
Windows 10 has been acting up all of sudden, I never experience until yesterday, At first I though it was firefox problem but I was wrong.

Recently, I posted a topic related back to an issue with my Windows Explore, So I posted in this forum,
Slow windows explorer, not sure how to look at this - Virus, Trojan, Spyware, and Malware Removal Help,
FRST tool was used to fix something in logs, I uninstalled Kaspersky with their kavm removal tool.

Symptom 1 Screenshot
I was downloading regular item on the firefox ( latest version 70.1), Never happened, it was certainly odd for to see download stuck at one place.


Symptom 2 I feel something like a download or diskcleanup triggering to these abnormality explorer hanging, process not ending,zombie mode )
After seeing and looking over, I performed thorough scans in Malwarebytes, adwcleaner in Safemode without find anycause of virus or malware to be cause.
This happening with firefox and other programs as well. I am unsure if this has something to do, but while in safe mode, this displayed
Screenshot

It extremely weird that End Task wouldnt end the process to it Instead, I'm left with a zombie task that refuses to die.


Example: I had ended the firefox in the task manager, However, I looked into the task Manager, in Details tab, the firefox still remained,
I found it odd to see other one which I closed. Even after few round of restart of the laptop, I open found the problem persisting,
'firefox is aready running, but is not responding the old firefox process must be closed to open new window



3rd Symptom
When I access Disk Cleanup section, to perform the necessary steps, right after it starts, however the process bar stay at the same place.
Even after canceling it, the whole windows explore will become unresponsive, accessing any folder, it takes time and
doesn;t load. Screenshot, This diskclean progress without single movement


FYI: Few days earlier, on the System Cleanup system, I performed clean up of windows old update.
I was checking sfc, it indicated few corrupt files, which I peformed the DISM/restorehealth. Now, it is not indicating any corrupt files.

I would greatly appreciate if someone can help me with this problem. Thank you
 
Hi!

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
Earlier, I had ran CrystalDiskInfo to check the status of ssd, indicate Green, However not as through as this. The report is below. thanks

Attribute: Screenshot
Statistic: Screenshot

------------------------------------------------------------------------------------------------------------------------
smartctl 6.6 2017-11-05 r4594 [x86_64-w64-mingw32-w10-b18362] (sf-6.6-1)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model: SK hynix SC311 SATA 256GB
Serial Number: MI7CN05341030CN6Q
Firmware Version: 70000P10
User Capacity: 256,060,514,304 bytes [256 GB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: Solid State Device
Form Factor: M.2
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: ACS-3 (minor revision not indicated)
SATA Version is: SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Sat Nov 02 23:23:30 2019 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Disabled
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Unavailable
ATA Security is: Disabled, frozen [SEC2]

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x02) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 2300) seconds.
Offline data collection
capabilities: (0x51) SMART execute Offline immediate.
No Auto Offline data collection support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0002) Does not save SMART data before
entering power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 40) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 0
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-- 166 166 006 - 0
5 Reallocated_Sector_Ct -O--CK 253 253 036 - 0
9 Power_On_Hours -O--CK 095 095 000 - 4836
12 Power_Cycle_Count -O--CK 100 100 020 - 2477
100 Unknown_Attribute -O--CK 100 100 000 - 1965133
168 Unknown_Attribute -O--CK 098 098 000 - 41
169 Unknown_Attribute -O--CK 094 094 000 - 106
174 Unknown_Attribute ----CK 100 100 000 - 128
175 Program_Fail_Count_Chip -O--CK 253 253 000 - 0
176 Erase_Fail_Count_Chip -O--CK 253 253 000 - 0
177 Wear_Leveling_Count -O--CK 096 001 000 - 69
178 Used_Rsvd_Blk_Cnt_Chip -O--CK 253 253 000 - 0
179 Used_Rsvd_Blk_Cnt_Tot -O--CK 253 253 000 - 0
180 Unused_Rsvd_Blk_Cnt_Tot -O--CK 100 100 000 - 780
181 Program_Fail_Cnt_Total -O--CK 253 253 000 - 0
182 Erase_Fail_Count_Total -O--CK 253 253 000 - 0
184 End-to-End_Error -O--CK 253 253 000 - 0
187 Reported_Uncorrect -O--CK 253 253 000 - 0
188 Command_Timeout -O--CK 253 253 000 - 0
194 Temperature_Celsius -O---- 035 021 000 - 35 (Min/Max 21/52)
195 Hardware_ECC_Recovered -O--CK 253 253 000 - 0
196 Reallocated_Event_Count -O--CK 253 253 036 - 0
198 Offline_Uncorrectable -O--CK 253 253 000 - 0
199 UDMA_CRC_Error_Count -O--CK 253 253 000 - 0
204 Soft_ECC_Correction -OSR-- 001 001 000 - 22367
212 Unknown_Attribute -O--CK 100 100 000 - 42204
233 Media_Wearout_Indicator -O--CK 005 001 000 - 96
234 Unknown_Attribute -O--CK 100 100 000 - 36037636240
241 Total_LBAs_Written -O--CK 100 100 000 - 36058730295
242 Total_LBAs_Read -O--CK 100 100 000 - 64076270929
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning

General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 4 Comprehensive SMART error log
0x03 GPL R/O 5 Ext. Comprehensive SMART error log
0x04 GPL,SL R/O 8 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 2 Extended self-test log
0x09 SL R/W 1 Selective self-test log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x30 GPL R/O 8 IDENTIFY DEVICE data log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (5 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (2 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 4836 -
# 2 Short offline Completed without error 00% 3714 -
# 3 Extended offline Completed without error 00% 3426 -
# 4 Short offline Completed without error 00% 3425 -
# 5 Short offline Completed without error 00% 3425 -
# 6 Short offline Aborted by host 90% 3267 -
# 7 Short offline Completed without error 00% 3196 -
# 8 Extended offline Aborted by host 70% 2673 -
# 9 Short offline Completed without error 00% 2673 -
#10 Short offline Completed without error 00% 2245 -
#11 Short offline Completed without error 00% 2137 -
#12 Short offline Completed without error 00% 2137 -
#13 Short offline Completed without error 00% 1151 -
#14 Extended offline Completed without error 00% 93 -
#15 Short offline Completed without error 00% 92 -

Warning! SMART Selective Self-Test Log Structure error: invalid SMART checksum.
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version: 3
SCT Version (vendor specific): 1 (0x0001)
SCT Support Level: 0
Device State: Active (0)
Current Temperature: 35 Celsius
Power Cycle Min/Max Temperature: 30/42 Celsius
Lifetime Min/Max Temperature: 21/54 Celsius
Under/Over Temperature Limit Count: 50/0

SCT Temperature History Version: 2
Temperature Sampling Period: 1 minute
Temperature Logging Interval: 1 minute
Min/Max recommended Temperature: -20/80 Celsius
Min/Max Temperature Limit: -20/125 Celsius
Temperature History Size (Index): 192 (2)

Index Estimated Time Temperature Celsius
3 2019-11-02 20:12 ? -
... ..( 17 skipped). .. -
21 2019-11-02 20:30 ? -
22 2019-11-02 20:31 31 ************
23 2019-11-02 20:32 ? -
... ..( 43 skipped). .. -
67 2019-11-02 21:16 ? -
68 2019-11-02 21:17 31 ************
... ..( 4 skipped). .. ************
73 2019-11-02 21:22 31 ************
74 2019-11-02 21:23 32 *************
... ..( 18 skipped). .. *************
93 2019-11-02 21:42 32 *************
94 2019-11-02 21:43 33 **************
... ..( 11 skipped). .. **************
106 2019-11-02 21:55 33 **************
107 2019-11-02 21:56 ? -
108 2019-11-02 21:57 ? -
109 2019-11-02 21:58 38 *******************
110 2019-11-02 21:59 37 ******************
111 2019-11-02 22:00 37 ******************
112 2019-11-02 22:01 37 ******************
113 2019-11-02 22:02 36 *****************
114 2019-11-02 22:03 35 ****************
115 2019-11-02 22:04 35 ****************
116 2019-11-02 22:05 35 ****************
117 2019-11-02 22:06 34 ***************
118 2019-11-02 22:07 35 ****************
119 2019-11-02 22:08 35 ****************
120 2019-11-02 22:09 35 ****************
121 2019-11-02 22:10 34 ***************
122 2019-11-02 22:11 34 ***************
123 2019-11-02 22:12 34 ***************
124 2019-11-02 22:13 36 *****************
125 2019-11-02 22:14 35 ****************
... ..( 4 skipped). .. ****************
130 2019-11-02 22:19 35 ****************
131 2019-11-02 22:20 36 *****************
132 2019-11-02 22:21 36 *****************
133 2019-11-02 22:22 35 ****************
134 2019-11-02 22:23 35 ****************
135 2019-11-02 22:24 35 ****************
136 2019-11-02 22:25 36 *****************
137 2019-11-02 22:26 36 *****************
138 2019-11-02 22:27 35 ****************
... ..( 3 skipped). .. ****************
142 2019-11-02 22:31 35 ****************
143 2019-11-02 22:32 ? -
144 2019-11-02 22:33 ? -
145 2019-11-02 22:34 30 ***********
146 2019-11-02 22:35 30 ***********
147 2019-11-02 22:36 30 ***********
148 2019-11-02 22:37 31 ************
149 2019-11-02 22:38 30 ***********
150 2019-11-02 22:39 30 ***********
151 2019-11-02 22:40 31 ************
152 2019-11-02 22:41 32 *************
153 2019-11-02 22:42 32 *************
154 2019-11-02 22:43 32 *************
155 2019-11-02 22:44 33 **************
156 2019-11-02 22:45 36 *****************
157 2019-11-02 22:46 40 *********************
158 2019-11-02 22:47 37 ******************
159 2019-11-02 22:48 35 ****************
160 2019-11-02 22:49 38 *******************
161 2019-11-02 22:50 41 **********************
162 2019-11-02 22:51 37 ******************
163 2019-11-02 22:52 35 ****************
164 2019-11-02 22:53 39 ********************
165 2019-11-02 22:54 42 ***********************
166 2019-11-02 22:55 38 *******************
167 2019-11-02 22:56 36 *****************
168 2019-11-02 22:57 41 **********************
169 2019-11-02 22:58 40 *********************
170 2019-11-02 22:59 37 ******************
171 2019-11-02 23:00 36 *****************
172 2019-11-02 23:01 41 **********************
173 2019-11-02 23:02 39 ********************
174 2019-11-02 23:03 36 *****************
175 2019-11-02 23:04 38 *******************
176 2019-11-02 23:05 42 ***********************
177 2019-11-02 23:06 38 *******************
178 2019-11-02 23:07 36 *****************
179 2019-11-02 23:08 39 ********************
180 2019-11-02 23:09 42 ***********************
181 2019-11-02 23:10 37 ******************
182 2019-11-02 23:11 36 *****************
183 2019-11-02 23:12 40 *********************
184 2019-11-02 23:13 42 ***********************
185 2019-11-02 23:14 37 ******************
186 2019-11-02 23:15 36 *****************
187 2019-11-02 23:16 41 **********************
188 2019-11-02 23:17 41 **********************
189 2019-11-02 23:18 37 ******************
190 2019-11-02 23:19 36 *****************
191 2019-11-02 23:20 41 **********************
0 2019-11-02 23:21 39 ********************
1 2019-11-02 23:22 36 *****************
2 2019-11-02 23:23 36 *****************

SCT Error Recovery Control:
Read: 80 (8.0 seconds)
Write: 80 (8.0 seconds)

Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 2) ==
0x01 0x008 4 2477 --- Lifetime Power-On Resets
0x01 0x010 4 4836 --- Power-on Hours
0x01 0x018 6 36058730295 --- Logical Sectors Written
0x01 0x020 6 369978117 --- Number of Write Commands
0x01 0x028 6 64076270929 --- Logical Sectors Read
0x01 0x030 6 585338370 --- Number of Read Commands
0x01 0x038 6 1572470598202 --- Date and Time TimeStamp
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 0 --- Number of Reported Uncorrectable Errors
0x04 0x010 4 0 --- Resets Between Cmd Acceptance and Completion
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 35 --- Current Temperature
0x05 0x010 1 35 --- Average Short Term Temperature
0x05 0x018 1 - --- Average Long Term Temperature
0x05 0x020 1 54 --- Highest Temperature
0x05 0x028 1 21 --- Lowest Temperature
0x05 0x030 1 - --- Highest Average Short Term Temperature
0x05 0x038 1 29 --- Lowest Average Short Term Temperature
0x05 0x040 1 - --- Highest Average Long Term Temperature
0x05 0x048 1 - --- Lowest Average Long Term Temperature
0x05 0x050 4 0 --- Time in Over-Temperature
0x05 0x058 1 80 --- Specified Maximum Operating Temperature
0x05 0x060 4 278600 --- Time in Under-Temperature
0x05 0x068 1 -20 --- Specified Minimum Operating Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x008 4 11385 --- Number of Hardware Resets
0x06 0x018 4 0 --- Number of Interface CRC Errors
0x07 ===== = = === == Solid State Device Statistics (rev 1) ==
0x07 0x008 1 4 --- Percentage Used Endurance Indicator
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value

SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x0001 2 0 Command failed due to ICRC error
0x000a 2 2 Device-to-host register FISes sent due to a COMRESET
 
Thanks.


SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
I performed the necessary steps, As for the following cbs log file, I have attached below.
 

Attachments

It is possible that the SSD is starting to show its age. I can see the Media Wearout indicator turned pink, so I would suspect that may be related. Before you go out replacing hardware, can you perform a clean install as a test?
 
softwaremaniac said:
It is possible that the SSD is starting to show its age. I can see the Media Wearout indicator turned pink, so I would suspect that may be related. Before you go out replacing hardware, can you perform a clean install as a test?
Click to expand...
I understand what you are saying, little surprised since, its been a year I got this laptop. I wanted to make sure 100% if the hardware is actually causing the problem. When you say perform clean install, Do you mean clean slate of windows 10? I was afraid this had to come to this. This means I wont be able to create disk imaging or cloning
 
To be honest, given the state of the system, I would not clone it.

I cannot guarantee that the drive is failing, there's just an indication of media wear. A clean slate may help. If all seems well then, I would not worry.

Have you tried Check Disk?
 
I mean the failing would definitely indicate , put red flag on it. However, that's true of media wear. I haven't tried check disk yet, I will try it and let you know
Is there any other test that can find root cause of this problem. ? On cbx log, are there any other error that can relate back to problem
Btw, Thank you again
 
Today, I tried to do disk clean up in safe mode, it's works , Even when I performed error checking under tools it said haven't found any error, although it gives me a mixed bag. Event viewer it says it is fine
 

Attachments

  • IMG_20191103_090908.jpg
    IMG_20191103_090908.jpg
    439 KB · Views: 6
  • IMG_20191103_085734.jpg
    IMG_20191103_085734.jpg
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Got it,
ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 11/3/2019 2:28:49 PM >------
Category: 0
Computer Name: lam
Event Code: 26226
Record Number: 11606
Source Name: Chkdsk
Time Written: 11-03-2019 @ 13:30:39
Event Type: Information
User:
Message: Chkdsk was executed in scan mode on a volume snapshot.

Checking file system on C:

Stage 1: Examining basic file system structure ...
633344 file records processed.

File verification completed.
9655 large file records processed.

0 bad file records processed.


Stage 2: Examining file name linkage ...
530 reparse records processed.

759988 index entries processed.

Index verification completed.


530 reparse records processed.


Stage 3: Examining security descriptors ...
Security descriptor verification completed.
63323 data files processed.

CHKDSK is verifying Usn Journal...
39908168 USN bytes processed.

Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

249427967 KB total disk space.
221787276 KB in 265924 files.
145036 KB in 63324 indexes.
755291 KB in use by the system.
65536 KB occupied by the log file.
26740364 KB available on disk.

4096 bytes in each allocation unit.
62356991 total allocation units on disk.
6685091 allocation units available on disk.

----------------------------------------------------------------------


Stage 1: Examining basic file system structure ...

Stage 2: Examining file name linkage ...

Stage 3: Examining security descriptors ...

-----------------------------------------------------------------------
 

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