[SOLVED] Need Assistance Fixing Corrupt Files In Windows 10 So I Can Back-Up My System Files Using Acronis True Image for Western Digital Software

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jbiv99

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Hello, It's been a while since I have posted on here. Hope all is well in the world of sysnative! I am seeking assistance in fixing some corrupt files on my Windows 10 PC. I have tried the following commands in command prompt.

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-image /RestoreHealth

sfc /SCANNOW

These commands did help to find some issues and fix them but everytime I try to back up my pc using Acronis True Image for Western Digital it fails due to corrupt files and says to do a checkdsk scan which I have with no luck. Attaching a screen shot of my norton antivirus found corrupt files I think may be an issue but not sure how to fix them if need be. I also ran Ccleaner, Malware bytes, and Norton to fix any virus or malware and everything seems good there. Any help in this matter would be greatly appreciated. Thank You!
 

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Hi thanks for the fast reply. I will try the chkdsk /r command tonight and let you know results. Not sure how to use WinRar.
 
Hello Mr. Corday, I hope you are having a good day. I have tried a chkdsk /r scan and downloaded WinRAR but I am not sure how to use it 100% so I am still having the same issue with my back up failing. Attaching CBS.log files maybe this may help and rebuilt.CBS.log files repaired I believe using WinRAR if I used the program correctly not sure. Also attaching message from my back-up software that is possibly from a graphics driver but I never had a problem using this back-up software before and I don't believe I have a graphics card or driver to update.

Thanks for you help in this matter I really appreciate it!
 

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  • Screen Shot of Acronis True Image for Western Digital Back-Up Possible Graphics Card Issue.webp
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Attaching screen shots of the failed back-up messages from Acronis True Image for Western Digital back-up software and I already checked both the C: drive and the F: drive I use for back-up.
 

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Hi, jbiv99.

Although you didn't post both the logs created by the FRST tool, it's obvious that your hard disk has issues:

Error: (06/04/2025 08:03:14 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

You said that you have tried chkdsk /r command, but I don't see the result.

Let's make sure you did everything correctly:

Check disk
  • Click on the Start button and in the search box, type Command Prompt.
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • Enter the command below and press on Enter and wait for it to finish (~15 minutes).
    Code: 
       chkdsk C: /r
  • You will receive a message that the operation cannot be performed while the system is in use and ask if you want to check when you restart your computer. Choose Yes, and then restart the computer, allowing disk check to run at startup.
  • The process will take some time, depending on the disk condition.
  • Download ListChkdskResult by SleepyDude and save it on your Desktop.
  • Double click on the created icon.
  • A notepad file will open. Copy its content and paste it in your next reply.
 
@Corday Malwarebytes blocks the download for DiskGenius due to a riskware. Not sure it is a F/P.
 
Apologies for "changing the subject of the topic", but I am getting this warning from Malwarebytes again today, when trying to download DiskGenius:

Screenshot 2025-06-07 122031.webp
 
Strange. Using FF, I just opened the site and did it again just to make sure. Before posting, I just went over to Edge and no problem there either.

EDIT: After reading about Cablenet, maybe that's the problem.
 
Last edited:
Just want to throw this out there in case it's needed.

You CAN backup/clone a drive using the free and I believe open source program Clonezilla (not in anyway related to Mozilla). Great thing about Clonezilla is that it'll clone sector by sector no matter if there's corruption. Which means if you simply have one bad block but everything else is good all hope is not lost for the rest of your data.

I use Clonezilla for all my cloning needs and I boot it with a very cool program that's also free called Ventoy. What you do with Ventoy is format a blank USB thumb drive with Ventoy and now you can simply copy/paste the .iso or .img file to the drive and when you boot Ventoy you'll get a nice GUI interface from Ventoy asking you which .iso or .img to boot from. So, you could have several Linux distros, Memtest86, Clonezilla, Hirens Boot CD, etc all on this Ventoy formatted thumb drive. No having to use Rufus or whatever. This is how I install Windows actually. AND it works if you use full disk encryption like Bitlocker, Truecrypt or Veracrypt.
 
Sorry for getting back to everyone so late. Been very busy lately. Update: I was able to use Disk Genius to verify I had one bad sector on my hard drive right at the beginning probably causing the back up to fail. I was able to fix my hd with disk genius but just to be safe I ordered a new 2TB SSD to reinstall windows and then reload all my files. I want to thank everyone so much for all your help solving this issue. I will be making a donation to help support the forum. Again thank you guys so much. I was trying to figure this out for a while and now I use disk genius to verify all my hard drives and scan for errors and check the health of the drives. Awesome tool for sure!!!!
 
Hello jbiv99

I downloaded DGEngSetup6011645.exe (DiskGenius) without problems.

I’m using the latest version of MalwareBytes with the latest signatures.

Are you using the browser extension? Admittedly, both seem to make hard work of downloading software or going to their websites.

Also, as mentioned previously, just because Acronis True Image for Western Digital is stopping due to a file system problem, it doesn't mean that another worthwhile backup program will also. See below.

I've used the first 3 programs for about 20 years and have just added Terabyte. I take an image using each software program, and copy it over to 4 internal HDDs and copy it over to 4 external HDDs.

1) Acronis True Image (2020 - will be going to 2025 later this year)

2) O&O Disk Image ( O&O DiskImage 21 Overview - O&O Software GmbH )

3) Drive Snapshot (There are two versions of the same program. An installable version and a single file portable version) ( Drive Snapshot - Disk Image Backup for Windows NT/2000/XP/2003/X64 ) You will love it. It's brilliant and is updated monthly. It may show the same version number but within this is the dated updates. Download it every month or so and you will see, for example, on its GUI - Snapshot 1.50 (Feb 5, 2025). The next one will say, June 20 2025 etc. It may not change from its 1.50 version for years but the developer is busying away updating it month-by-month. And the file size is tiny. It's so straightforward to use. No steep learning curves like for Terabyte of 267 pages x 5 of PDFs. Yikes!

4) Terabyte BootIt Collection and Drive Image & Restore Suite (special priced bundle) ( Bundle Info) ) It’s a steep learning curve but a beast.


Out of interest, what version of True image for WD are you using?

I always go to Majorgeeks, and have done for 20 years, getting all the cool software and their new versions every week or so :-)

I think Acronis True Image for Western Digital has a new April 2025 version. See if this helps.

Western Digital Support | Western Digital (it’s 1GB)

All the best
 

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