Mysterious BSOD System_Service_Exception win32kbase.sys

K

khelderb

New member
Joined
Jul 16, 2020
Posts
2
Hello,

SYSTEM SERVICE EXECPTION win32kbase.sys BSOD on my father's laptop. He said it when he was browsing the internet uploading/downloading files.

I ran DISM and SFC but neither returned anything out of the ordinary.

I haven't run driver verifier as it's not my computer. Could do later if necessary. Installed newest windows updates today (after the bsod).

I scanned the dump file from today 16 sep with analyze-v! but it didn't show up anything obvious. pointed again to win32kbase.sys.

If you have any suggestions etc. would be very welcome.

· OS - Windows 10
· x64 (64-bit)?
· What was the originally installed OS on the system? Yes
· Probably OEM
· Age of system (hardware) - Around 2 years
· Age of OS installation - have you re-installed the OS? N/A

· CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
· Video Card -NVIDIA GeForce GTX 1050 Ti with Max-Q Design

Dell XPS 15 9570 Laptop

Any other helpful information I could provide, let me know!

Cheers,

Kb.

p.s. Jcgriff2 I used to do BSOD help with you in 2012 on techsupportforum. under the name tomhcb.
 

Attachments

There is only one BSOD dump file for the recent error, prior to that the only other dump is from March 2020 so it may not be relevant to this crash. With only one dump there is not much chance of picking up a pattern or confirming the error. Does this BSOD continue to happen everyday or was it a one off?

The dump file suggests there was some issue with the mouse cursor and the graphical representation or tracking of it and possibly something to do with the graphics drivers even though they seem fairly up to date.

Code: 
5: kd> .load pde;!dpx
=========================================================================================
PDE v11.3 - Copyright 2017 Andrew Richards
=========================================================================================
Start memory scan : 0xffffb60dafa3ddf8 ($csp)
End memory scan : 0xffffb60dafa40000 (Kernel Stack Base)

               rsp : 0xffffb60dafa3ddf8 : 0xfffff8046c7d41e9 : nt!KiBugCheckDispatch+0x69
Unable to load image \SystemRoot\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b0ce3b6fbdab301d\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
0xffffb60dafa3ddf8 : 0xfffff8046c7d41e9 : nt!KiBugCheckDispatch+0x69
0xffffb60dafa3de10 : 0xffff9cbf665441ec : win32kbase!MousePerfSummary::CollectMousePerfTelemetry+0x8c
0xffffb60dafa3ded0 : 0xffff9cbf665441ec : win32kbase!MousePerfSummary::CollectMousePerfTelemetry+0x8c
0xffffb60dafa3ded8 : 0xfffff8046c70c0ab : nt!KeCheckStackAndTargetAddress+0x2b
0xffffb60dafa3df18 : 0xfffff8046c7d3c15 : nt!KiSystemServiceCopyEnd+0x25
0xffffb60dafa3df30 : 0xfffff8046cb28acc : "nt!Ports <PERF> (nt+0x528acc)"
0xffffb60dafa3df38 : 0xfffff8046c7d363c : nt!KiSystemServiceHandler+0x7c
0xffffb60dafa3df40 : 0xffff9cbf66015ea0 : win32kfull!NtUserCallNoParam+0x70
0xffffb60dafa3df58 : 0xfffff8046c68c6e4 : nt!RtlLookupFunctionEntry+0x184
0xffffb60dafa3df68 : 0xffff9cbf6600e633 : win32kfull!xxxDesktopThreadWaiter+0x12b
0xffffb60dafa3df78 : 0xfffff8046c7cb18f : nt!RtlpExecuteHandlerForException+0xf
0xffffb60dafa3df80 : 0xfffff8046cb11000 : "nt!Ports <PERF> (nt+0x511000)"
0xffffb60dafa3df88 : 0xfffff8046c600000 : "nt!SeConvertSecurityDescriptorToStringSecurityDescriptor <PERF> (nt+0x0)"
0xffffb60dafa3dfa0 : 0xffffb60dafa3e570 : 0xfffff8046c7d3c15 : nt!KiSystemServiceCopyEnd+0x25
0xffffb60dafa3dfa8 : 0xfffff8046c689855 : nt!RtlDispatchException+0x4a5
0xffffb60dafa3e010 : 0xffffb60dafa3e148 : 0xfffff8046c6b0ba3 : nt!KiReadyThread+0x33
Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvdm.inf_amd64_898daafcd94bc197\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
0xffffb60dafa3e0f8 : 0xfffff8046c69e9ba : nt!ExReleaseResourceLite+0xea
0xffffb60dafa3e148 : 0xfffff8046c6b0ba3 : nt!KiReadyThread+0x33
0xffffb60dafa3e178 : 0xfffff8046c6b0985 : nt!KiExitDispatcher+0x105
0xffffb60dafa3e428 : 0xfffff8046c650d8d : nt!KeQueryCurrentStackInformationEx+0x6d
0xffffb60dafa3e468 : 0xfffff8046c68d6e4 : nt!RtlGetExtendedContextLength2+0x3c
0xffffb60dafa3e478 : 0xfffff8046c7140f0 : nt!RtlpGetStackLimitsEx+0x14
0xffffb60dafa3e4a8 : 0xfffff8046c6894ac : nt!RtlDispatchException+0xfc
0xffffb60dafa3e500 : 0xfffff8046c600000 : "nt!SeConvertSecurityDescriptorToStringSecurityDescriptor <PERF> (nt+0x0)"
0xffffb60dafa3e508 : 0xfffff8046c7d35c0 : nt!KiSystemServiceHandler
0xffffb60dafa3e560 : 0xfffff8046cb28acc : "nt!Ports <PERF> (nt+0x528acc)"
0xffffb60dafa3e570 : 0xfffff8046c7d3c15 : nt!KiSystemServiceCopyEnd+0x25
0xffffb60dafa3e578 : 0xfffff8046c600000 : "nt!SeConvertSecurityDescriptorToStringSecurityDescriptor <PERF> (nt+0x0)"
0xffffb60dafa3e580 : 0xfffff8046cb28acc : "nt!Ports <PERF> (nt+0x528acc)"
0xffffb60dafa3e5a0 : 0xfffff8046c7d35c0 : nt!KiSystemServiceHandler
0xffffb60dafa3e5d8 : 0xffff9cbf6600de70 : win32kfull!xxxDesktopThread
0xffffb60dafa3e5e0 : 0xffff9cbf66544241 : win32kbase!MousePerfSummary::CollectMousePerfTelemetry+0xe1
0xffffb60dafa3e5e8 : 0xffff9cbf663b0000 : "win32kbase!efCos <PERF> (win32kbase+0x0)"
0xffffb60dafa3e5f8 : 0xffff9cbf663b0000 : "win32kbase!efCos <PERF> (win32kbase+0x0)"
0xffffb60dafa3e608 : 0xffff9cbf663b0000 : "win32kbase!efCos <PERF> (win32kbase+0x0)"
0xffffb60dafa3e618 : 0xffff9cbf663b0000 : "win32kbase!efCos <PERF> (win32kbase+0x0)"
0xffffb60dafa3e628 : 0xffff9cbf663b0000 : "win32kbase!efCos <PERF> (win32kbase+0x0)"
0xffffb60dafa3e638 : 0xffff9cbf663b0000 : "win32kbase!efCos <PERF> (win32kbase+0x0)"
0xffffb60dafa3e648 : 0xffff9cbf663b0000 : "win32kbase!efCos <PERF> (win32kbase+0x0)"
0xffffb60dafa3e658 : 0xffff9cbf663b0000 : "win32kbase!efCos <PERF> (win32kbase+0x0)"
0xffffb60dafa3e668 : 0xffff9cbf66000000 : "win32kfull!ShrinkDIB_CY_SrkCX <PERF> (win32kfull+0x0)"
0xffffb60dafa3e670 : 0xffff9cbf6633378c : "win32kfull!__PchSym_ <PERF> (win32kfull+0x33378c)"
0xffffb60dafa3e678 : 0xffff9cbf66000000 : "win32kfull!ShrinkDIB_CY_SrkCX <PERF> (win32kfull+0x0)"
0xffffb60dafa3e680 : 0xffff9cbf66333768 : "win32kfull!__PchSym_ <PERF> (win32kfull+0x333768)"
0xffffb60dafa3e688 : 0xffff9cbf663b0000 : "win32kbase!efCos <PERF> (win32kbase+0x0)"
0xffffb60dafa3e698 : 0xffff9cbf66000000 : "win32kfull!ShrinkDIB_CY_SrkCX <PERF> (win32kfull+0x0)"
0xffffb60dafa3e6a0 : 0xffff9cbf66333c00 : "win32kfull!__PchSym_ <PERF> (win32kfull+0x333c00)"
0xffffb60dafa3e6a8 : 0xffff9cbf665441ed : win32kbase!MousePerfSummary::CollectMousePerfTelemetry+0x8d
0xffffb60dafa3e6b8 : 0xfffff8046c68e166 : nt!KdTrap+0x22
0xffffb60dafa3e6c0 : 0xffff9cbf665bb000 : win32kbase!s_rgSensorMap
0xffffb60dafa3e6f8 : 0xfffff8046c68ddee : nt!KiDispatchException+0x16e
0xffffb60dafa3e820 : 0xffff9cbf665bb000 : win32kbase!s_rgSensorMap
0xffffb60dafa3e828 : 0xffff9cbf665441ec : win32kbase!MousePerfSummary::CollectMousePerfTelemetry+0x8c
0xffffb60dafa3e838 : 0xfffff8046c69e9ba : nt!ExReleaseResourceLite+0xea
0xffffb60dafa3e888 : 0xfffff8046c6b0ba3 : nt!KiReadyThread+0x33
0xffffb60dafa3e8b8 : 0xfffff8046c6b0985 : nt!KiExitDispatcher+0x105
0xffffb60dafa3e9e8 : 0xfffff8046cc0f8de : nt!ObReferenceObjectByHandle+0x2e
0xffffb60dafa3ea38 : 0xfffff8046cbd4416 : nt!NtAlpcSendWaitReceivePort+0x126
0xffffb60dafa3ea78 : 0xfffff8047fb295b9 : dxgkrnl!DxgkSetPointerPosition+0x67d
0xffffb60dafa3eaf8 : 0xfffff8046c7d3c15 : nt!KiSystemServiceCopyEnd+0x25
0xffffb60dafa3eb78 : 0xfffff8046c6b0ba3 : nt!KiReadyThread+0x33
0xffffb60dafa3eb88 : 0xfffff8046c68d6e4 : nt!RtlGetExtendedContextLength2+0x3c
0xffffb60dafa3eba8 : 0xfffff8046c6b0985 : nt!KiExitDispatcher+0x105
0xffffb60dafa3ebc8 : 0xfffff8046c68d5dd : nt!RtlGetExtendedContextLength+0x2d
0xffffb60dafa3ec18 : 0xfffff8046cc0fb25 : nt!ObpReferenceObjectByHandleWithTag+0x235
0xffffb60dafa3ed78 : 0xffff9cbf665bb000 : win32kbase!s_rgSensorMap
0xffffb60dafa3eda8 : 0xfffff8046c7d431d : nt!KiExceptionDispatch+0x11d
0xffffb60dafa3eea0 : 0xffff9cbf665bb0d0 : win32kbase!WPP_RECORDER_INITIALIZED
0xffffb60dafa3eee0 : 0xffff9cbf665bb000 : win32kbase!s_rgSensorMap
0xffffb60dafa3eef8 : 0xffff9cbf665441ec : win32kbase!MousePerfSummary::CollectMousePerfTelemetry+0x8c
0xffffb60dafa3ef48 : 0xffff9cbf663e9256 : win32kbase!ApiSetEditionInitiateMouseEventProcessing+0x5a
0xffffb60dafa3ef50 : 0xffff9cbf665bb000 : win32kbase!s_rgSensorMap
0xffffb60dafa3ef88 : 0xfffff8046c7d0503 : nt!KiPageFault+0x443
0xffffb60dafa3ef90 : 0x0000000100000002 :  Trap @ ffffb60dafa3ef90
0xffffb60dafa3efb0 : 0xffff9cbf66588d08 : win32kbase!WPP_a819e7d240c13332848bedce030fc704_Traceguids
0xffffb60dafa3f098 : 0xffff9cbf66433bc0 : win32kbase!MousePerfSummary::CollectMouseCursorPerfTelemetry+0xa0
0xffffb60dafa3f0b8 : 0xffff9c9780631000 :  dt win32kbase!CMouseProcessor
0xffffb60dafa3f0c8 : 0xffff9cbf663e96b5 : win32kbase!CMouseProcessor::ProcessMouseInputData+0x21d
0xffffb60dafa3f0f8 : 0xffff9cbf665441ec : win32kbase!MousePerfSummary::CollectMousePerfTelemetry+0x8c
0xffffb60dafa3f130 : 0xffff9cbf66588d08 : win32kbase!WPP_a819e7d240c13332848bedce030fc704_Traceguids
0xffffb60dafa3f138 : 0xffff9c9780631000 :  dt win32kbase!CMouseProcessor
0xffffb60dafa3f140 : 0xffff9c9780631000 :  dt win32kbase!CMouseProcessor
0xffffb60dafa3f148 : 0xffff9cbf6654315b : win32kbase!CMouseProcessor::ProcessInput+0x487
0xffffb60dafa3f160 : 0xffff9c9780631000 :  dt win32kbase!CMouseProcessor
0xffffb60dafa3f1e8 : 0xfffff8046c6a26fe : nt!KeAbPostRelease+0x1ee
0xffffb60dafa3f2a8 : 0xffff9c97806063f0 :  dt win32kbase!CMouseSensor
0xffffb60dafa3f2b0 : 0xffff9cbf665bfb10 : win32kbase!gTTMDevCallbacks+0x20
0xffffb60dafa3f2d8 : 0xffff9cbf66537da6 : win32kbase!CMouseSensor::ProcessInput+0x56
0xffffb60dafa3f2e0 : 0xffff9c97806063f0 :  dt win32kbase!CMouseSensor
0xffffb60dafa3f2f8 : 0xffff9c97806063f0 :  dt win32kbase!CMouseSensor
0xffffb60dafa3f310 : 0xffff9cbf665bfb10 : win32kbase!gTTMDevCallbacks+0x20
0xffffb60dafa3f318 : 0xffff9cbf6652a2f8 : win32kbase!CBaseInput::OnReadNotification+0x468
0xffffb60dafa3f320 : 0xffff9cbf665830e0 : win32kbase!gahti+0x240
0xffffb60dafa3f330 : 0xffff9c97806063f0 :  dt win32kbase!CMouseSensor
0xffffb60dafa3f360 : 0xffff9c97806063f0 :  dt win32kbase!CMouseSensor
0xffffb60dafa3f398 : 0xfffff8046c6a26fe : nt!KeAbPostRelease+0x1ee
0xffffb60dafa3f3d0 : 0xffff9c97806063f0 :  dt win32kbase!CMouseSensor
0xffffb60dafa3f3d8 : 0xffff9cbf663e9e55 : win32kbase!InputTraceLogging::ThreadLockedPerfRegion::ThreadLockedPerfRegion+0x55
0xffffb60dafa3f3e8 : 0xfffff8046c6a24e7 : nt!ExReleasePushLockSharedEx+0x37
0xffffb60dafa3f410 : 0xffff9c97806063f0 :  dt win32kbase!CMouseSensor
0xffffb60dafa3f418 : 0xfffff8046cb8f240 : nt!ExNode0
0xffffb60dafa3f428 : 0xffff9cbf664128a1 : win32kbase!CRIMBase::SensorDispatcherObject::IsValid+0x49
0xffffb60dafa3f438 : 0xffff9c97806063f0 :  dt win32kbase!CMouseSensor
0xffffb60dafa3f448 : 0xffff9cbf665bfb10 : win32kbase!gTTMDevCallbacks+0x20
0xffffb60dafa3f458 : 0xffff9cbf664127d1 : win32kbase!CBaseInput::OnDispatcherObjectSignaled+0x291
0xffffb60dafa3f468 : 0xffff9cbf665830e0 : win32kbase!gahti+0x240
0xffffb60dafa3f478 : 0xfffff8046c6a3514 : nt!KiCommitThreadWait+0x144
0xffffb60dafa3f4a0 : 0xffff9c97806063f0 :  dt win32kbase!CMouseSensor
0xffffb60dafa3f4d8 : 0x5770696c46202c30 :  !da ""0, FlipW""
0xffffb60dafa3f518 : 0xfffff8046c66df26 : nt!KeWaitForMultipleObjects+0x476
0xffffb60dafa3f5a8 : 0xffff9c978065a560 :  dt win32kbase!LegacyInputDispatcher
0xffffb60dafa3f5c8 : 0xffff9cbf66412532 : win32kbase!CBaseInput::_OnDispatcherObjectSignaled+0x12
0xffffb60dafa3f5d8 : 0xffff9c978065a560 :  dt win32kbase!LegacyInputDispatcher
0xffffb60dafa3f5f0 : 0xffff9c978065a560 :  dt win32kbase!LegacyInputDispatcher
0xffffb60dafa3f5f8 : 0xffff9cbf66411bff : win32kbase!LegacyInputDispatcher::Dispatch+0x53
0xffffb60dafa3f618 : 0xffff9cbf665bfb10 : win32kbase!gTTMDevCallbacks+0x20
0xffffb60dafa3f628 : 0xffff9cbf66411a02 : win32kbase!LegacyInputDispatcher::WaitAndDispatch+0x102
0xffffb60dafa3f648 : 0xfffff8046c6a061a : nt!ExReleaseResourceAndLeaveCriticalRegion+0x8a
0xffffb60dafa3f6a8 : 0xffff9cbf663e4cbf : win32kbase!UserSessionSwitchLeaveCrit+0x6f
0xffffb60dafa3f6d0 : 0xffffb60dafa3f6e8 : 0xffff9cbf6600e81b : win32kfull!xxxRemoveQueueCompletion+0xaf
0xffffb60dafa3f6e8 : 0xffff9cbf6600e81b : win32kfull!xxxRemoveQueueCompletion+0xaf
0xffffb60dafa3f728 : 0xffff9cbf6616293c : win32kfull!LeaveEnterCrit::LeaveEnterCrit+0x10
0xffffb60dafa3f740 : 0xffff9c978065a560 :  dt win32kbase!LegacyInputDispatcher
0xffffb60dafa3f758 : 0xffff9cbf6600e633 : win32kfull!xxxDesktopThreadWaiter+0x12b
0xffffb60dafa3f788 : 0xffff9cbf665c71e0 : win32kbase!gTermIO
0xffffb60dafa3f7d8 : 0xffff9cbf6600e273 : win32kfull!xxxDesktopThread+0x403
0xffffb60dafa3f7f8 : 0xffff9cbf665c71e0 : win32kbase!gTermIO
0xffffb60dafa3f810 : 0xffff9c978065a560 :  dt win32kbase!LegacyInputDispatcher
0xffffb60dafa3f828 : 0xffff9cbf662d8120 :  !du "IO_DT"
0xffffb60dafa3f838 : 0xffff9cbf66116b90 : win32kfull!OnPointerCursorOperation
0xffffb60dafa3f848 : 0xffff9cbf66202eb0 : win32kfull!OnPTPMouseOperation
0xffffb60dafa3f858 : 0xffff9cbf660e19f0 : win32kfull!<lambda_a08bc7ea46b4aef7bb2136f23ff3743f>::<lambda_invoker_cdecl>
0xffffb60dafa3f868 : 0xffff9cbf66535210 : win32kbase!ChildProcessRootSynthesizedMouseInput
0xffffb60dafa3f8b8 : 0xffff9cbf66453ae8 : win32kbase!xxxCreateSystemThreads+0x228
0xffffb60dafa3f900 : 0xffff9cbf665c71e0 : win32kbase!gTermIO
0xffffb60dafa3f928 : 0xfffff8046c70f7cb : nt!SeCaptureAtomTableCallout+0x43
0xffffb60dafa3f930 : 0xffff8c81c018a470 :  !da "*SYSTEM*"
0xffffb60dafa3f968 : 0xfffff8046cc9f116 : nt!PsConvertToGuiThread+0x106
0xffffb60dafa3f9c8 : 0xffff9cbf66015ea0 : win32kfull!NtUserCallNoParam+0x70
0xffffb60dafa3f9f8 : 0xfffff8046c7d3c15 : nt!KiSystemServiceCopyEnd+0x25
0xffffb60dafa3fa00 : 0xffffb907d0d6e080 :  Trap @ ffffb60dafa3fa00
 
Hello,
Thanks for reply.

It's just a one off so far.

I noticed the mouse thing. He uses a wireless mouse but I don't think it has specific drivers.

I can check the graphics driver.

Kb.
 

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