Multiple updates failed Windows 7 x64 (KB4516065, KB4535102)

ArtemB · Nov 9, 2020

Hello,
I was trying to follow the posting instructions at my best ...
My updates no longer installed after failed of the last two KB4516065, KB4535102

CBS log CBS.zip

Please help! )

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-11-09 13:26:28.436
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 4937
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2020-11-09 13:28:09.743
----------------------EOF-----------------------

Sysnative Windows Update · Nov 12, 2020

Hi!

Due to the extensive number of corrupt files, please start with this:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

Download the portable version of GSmartControl and save it on your Desktop;
Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Please note: If the SMART Status reads: Unsupported, stop and let me know.

ArtemB · Nov 12, 2020

Code:

smartctl 6.6 2017-11-05 r4594 [x86_64-w64-mingw32-win7-sp1] (sf-6.6-1)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Phison Driven SSDs
Device Model:     KINGSTON SHSS37A240G
Serial Number:    50026B7269034629
Firmware Version: SAFM02.H
User Capacity:    240,057,409,536 bytes [240 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Fri Nov 13 06:01:51 2020 RTZST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM level is:     254 (maximum performance)
Rd look-ahead is: Enabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Disabled, frozen [SEC2]

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever
                    been run.
Total time to complete Offline
data collection:         (   30) seconds.
Offline data collection
capabilities:              (0x79) SMART execute Offline immediate.
                    No Auto Offline data collection support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   1) minutes.
Extended self-test routine
recommended polling time:      (   2) minutes.
Conveyance self-test routine
recommended polling time:      (   3) minutes.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     PO-R--   100   100   050    -    0
  2 Not_In_Use              P-S---   100   100   050    -    0
  3 Not_In_Use              POS---   100   100   050    -    0
  5 Retired_Block_Count     PO--C-   100   100   050    -    0
  7 Not_In_Use              PO-R--   100   100   050    -    0
  8 Not_In_Use              P-S---   100   100   050    -    0
  9 Power_On_Hours          -O--C-   100   100   000    -    34483
12 Power_Cycle_Count       -O--C-   100   100   000    -    79
168 SATA_Phy_Error_Count    -O--C-   100   100   000    -    5
170 Bad_Blk_Ct_Erl/Lat      PO----   100   100   010    -    0/417
173 MaxAvgErase_Ct          -O--C-   100   100   000    -    674 (Average 581)
175 Not_In_Use              PO--C-   100   100   050    -    0
187 Reported_Uncorrect      -O--C-   100   100   000    -    0
192 Unsafe_Shutdown_Count   -O--C-   100   100   000    -    17
194 Temperature_Celsius     PO---K   055   038   030    -    45 (Min/Max 23/62)
196 Not_In_Use              -O----   100   100   010    -    0
197 Not_In_Use              -O--CK   100   100   000    -    0
199 CRC_Error_Count         PO-R--   100   100   050    -    4
218 CRC_Error_Count         PO-R--   100   100   050    -    4
231 SSD_Life_Left           PO--C-   100   100   000    -    81
233 Flash_Writes_GiB        PO-R--   100   100   000    -    154998
240 Not_In_Use              PO--C-   100   100   000    -    0
241 Lifetime_Writes_GiB     -O--C-   100   100   000    -    138911
242 Lifetime_Reads_GiB      -O--C-   100   100   000    -    135685
244 Average_Erase_Count     -O----   100   100   000    -    581
245 Max_Erase_Count         -O----   100   100   000    -    674
246 Total_Erase_Count       -O--C-   100   100   000    -    39969664
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O     51  Comprehensive SMART error log
0x03       GPL     R/O     64  Ext. Comprehensive SMART error log
0x04       GPL,SL  R/O      6  Device Statistics log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x09           SL  R/W      1  Selective self-test log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters log
0x30       GPL,SL  R/O      8  IDENTIFY DEVICE data log
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (64 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%     34483         -

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Commands not supported

Device Statistics (GP Log 0x04)
Page  Offset Size        Value Flags Description
0x01  =====  =               =  ===  == General Statistics (rev 2) ==
0x01  0x008  4              79  ---  Lifetime Power-On Resets
0x01  0x010  4           34483  ---  Power-on Hours
0x01  0x018  6    291318896364  ---  Logical Sectors Written
0x01  0x020  6      1881025772  ---  Number of Write Commands
0x01  0x028  6    284553053505  ---  Logical Sectors Read
0x01  0x030  6      1287726619  ---  Number of Read Commands
0x04  =====  =               =  ===  == General Errors Statistics (rev 1) ==
0x04  0x008  4         4267152  ---  Number of Reported Uncorrectable Errors
0x04  0x010  4               4  ---  Resets Between Cmd Acceptance and Completion
0x05  =====  =               =  ===  == Temperature Statistics (rev 1) ==
0x05  0x008  1              32  ---  Current Temperature
0x05  0x010  1              32  ---  Average Short Term Temperature
0x05  0x018  1              32  ---  Average Long Term Temperature
0x05  0x020  1              50  ---  Highest Temperature
0x05  0x028  1               5  ---  Lowest Temperature
0x05  0x030  1              50  ---  Highest Average Short Term Temperature
0x05  0x038  1              16  ---  Lowest Average Short Term Temperature
0x05  0x040  1              50  ---  Highest Average Long Term Temperature
0x05  0x048  1              16  ---  Lowest Average Long Term Temperature
0x05  0x050  4               0  ---  Time in Over-Temperature
0x05  0x058  1              50  ---  Specified Maximum Operating Temperature
0x05  0x060  4               0  ---  Time in Under-Temperature
0x05  0x068  1               5  ---  Specified Minimum Operating Temperature
0x06  =====  =               =  ===  == Transport Statistics (rev 1) ==
0x06  0x008  4             288  ---  Number of Hardware Resets
0x06  0x018  4               0  ---  Number of Interface CRC Errors
0x07  =====  =               =  ===  == Solid State Device Statistics (rev 1) ==
0x07  0x008  1              19  ---  Percentage Used Endurance Indicator
                                |||_ C monitored condition met
                                ||__ D supports DSN
                                |___ N normalized value

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x0001  2            0  Command failed due to ICRC error
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS
0x0008  2            0  Device-to-host non-data FIS retries
0x0009  4     10633303  Transition from drive PhyRdy to drive PhyNRdy
0x000a  4           28  Device-to-host register FISes sent due to a COMRESET
0x000f  2            0  R_ERR response for host-to-device data FIS, CRC
0x0010  2            0  R_ERR response for host-to-device data FIS, non-CRC
0x0012  2            0  R_ERR response for host-to-device non-data FIS, CRC
0x0013  2            0  R_ERR response for host-to-device non-data FIS, non-CRC

Sysnative Windows Update · Nov 14, 2020

Unfortunately, your drive is failing and needs to be replaced. Once you replace the drive, reinstall Windows on it.

ArtemB · Nov 14, 2020

I have one more PC on Windows 7 with the same update issue. Is it possible that there is another reason besides the Hard Drive?

Multiple updates failed Windows 7 x64 (KB4516065, KB4535102)

ArtemB

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Sysnative Windows Update

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ArtemB

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Sysnative Windows Update

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ArtemB

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