[SOLVED] Multiple BSOD Win 8.1 Pro (x64) - 0xD6

BUHD · Jan 5, 2014

I keep getting freezes during certain games - NFS Rivals, Assassin's Creed IV: Black Flag, Borderlands 2 etc.

The screen just freezes and the sound continues to play in the background - I am not able to Alt+Tab or even open up Task Manager to shut down the game. I have to hard-reboot the computer and upon rebooting, there is no error code.

However, during Borderlands 2, I got a freeze with a bugcheck code of 0x119.

I then turned on Driver Verifier and got several crashes - all the crashes with Driver Verifier showed a bugcheck code of 0xD6 DRIVER_PAGE_FAULT_BEYOND_END_OF_ALLOCATION. They all pointed to the nvlddmkm.sys driver as the faulty driver.

I am on the latest Beta drivers - 331.93. I've tried reinstalling the GPU drivers several times to no avail - even tried the WHQL (331.82) drivers but still get the freezing during games.

I've attached the dumps here so can someone please help me fix this? I'm really struggling to find out the cause of these crashes/freezes!

The strange thing is, I can run benchmarks all day and even played BF4 for about 1.5 hours without any issue - so it really seems like some sort of software conflict (?).

Patrick · Jan 5, 2014

Hi,

All of the attached DMP files are of the DRIVER_PAGE_FAULT_BEYOND_END_OF_ALLOCATION (d6) bug check.

This indicates the driver accessed memory beyond the end of its pool allocation.

Essentially, what happened here was there was a driver that allocated N bytes of memory (random #) and then went ahead and referenced way more than that original #. This bug check occurs when you have the Special Pool option enabled with Driver Verifier, which we can confirm:

2: kd> !verifier

Verify Level 1aaedbf ... enabled options are:
Special pool
Special irql
Inject random low-resource API failures
All pool allocations checked on unload
Io subsystem checking enabled
Deadlock detection enabled
DMA checking enabled
Security checks enabled
IRP Logging
Miscellaneous checks enabled

Also with -- DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP

...and - FAILURE_BUCKET_ID: X64_0xD6_VRF_nvlddmkm+50e48d

We can also see from the FBID string that nvlddmkm.sys (nVidia video driver) was the driver that caused the bug check. Aside from the beta and the latest, have you tried a few versions behind? If so, there's likely a conflict going on here which we'll need a bit of detective work to find.

Code:

HWiNFO64A.SYS - Fri Nov 22 10:45:10 2013

^^ HWiNFO32 Kernel Driver. I am very curious as to if HWiNFO is causing conflicts with its diagnostics, so let's go ahead and remove it for temporary troubleshooting purposes.

Regards,

Patrick

BUHD · Jan 5, 2014

Hi Patrick,

Thanks for the response.

I have not tried a driver earlier than 331.82 because many of the games I play seem to require the latest ones (even the beta) since I'm running 4-Way SLI.

How do I remove the HWiNFO64A.SYS driver? I do NOT have HW-Info (diagnostic program) installed on my system so I'm not sure how that file is there?

Should I also disable the "Special Pool" option you mentioned? If so, how do I do that?

Patrick · Jan 5, 2014

Running 4-way SLI may be part of the problem as that's quite a # of GPU's and when you start running that many, you're very prone to bugs due to the sheer number of processing needed, and possibly even 1 of the 4 being faulty. Have you tried an earlier version and not playing any of the games that require that driver just to test? Have you also tried one GPU at a time without SLI?

How do I remove the HWiNFO64A.SYS driver? I do NOT have HW-Info (diagnostic program) installed on my system so I'm not sure how that file is there?

We can make a Restore Point and rename the driver to stop it from loading - Restore Point - Create in Windows 8

Afterwards, navigate to C:\Windows\System32\Drivers

find and rename HWiNFO64A.sys to HWiNFO64A.old

Restart.

----------

Should I also disable the "Special Pool" option you mentioned? If so, how do I do that?

No, but more specifically, let's change something with verifier. Disable it, and let's re-enable it. However, this time, check every 3rd party driver as you're supposed to, EXCEPT nvlddmkm.sys (leave it un-checked). I'd like to see if verifier catches anything else within 24-48 hours of system use.

Regards,

Patrick

BUHD · Jan 5, 2014

Patrick said:
Running 4-way SLI may be part of the problem as that's quite a # of GPU's and when you start running that many, you're very prone to bugs due to the sheer number of processing needed, and possibly even 1 of the 4 being faulty. Have you tried an earlier version and not playing any of the games that require that driver just to test? Have you also tried one GPU at a time without SLI?

I have tested the GPUs individually and they all seem to work fine. I've run several benchmarks (3DMark 11/13, Heaven 4.0/Valley) and they all work great. Only certain games seem to freeze.

We can make a Restore Point and rename the driver to stop it from loading - Restore Point - Create in Windows 8

Afterwards, navigate to C:\Windows\System32\Drivers

find and rename HWiNFO64A.sys to HWiNFO64A.old

Restart.

Okay, I went ahead and did that.

No, but more specifically, let's change something with verifier. Disable it, and let's re-enable it. However, this time, check every 3rd party driver as you're supposed to, EXCEPT nvlddmkm.sys (leave it un-checked). I'd like to see if verifier catches anything else within 24-48 hours of system use.

I did that as well. The only thing was that I wasn't sure which options to select in that list of things to test (Special Pool etc.). I selected all of them except "Force Pending I/O Requests" and "Systematic Low Resources Simulation". I read somewhere not to select those. I then went ahead and selected all non-Microsoft drivers EXCEPT nvlddmkm.sys as you suggested and rebooted.

I've been using the system for about 15 minutes so far and no crashes yet.

BUHD · Jan 6, 2014

I just had a BSOD - 0x3B which pointed to a lvrs64.sys driver.

This refers to the Logitech Webcam Software - I have the Logitech C910 webcam and installed the webcam software a few weeks ago.

What should I do? Still keep running Driver Verifier or reset it like before and deselect this lvrs64.sys driver?

Patrick · Jan 6, 2014

Go ahead and uninstall that software for troubleshooting purposes and keep verifier enabled. I don't think I've ever seen DV flag drivers that weren't a problem, but I've never seen LWS cause issues either (I use it).

Regards,

Patrick

jcgriff2 · Jan 6, 2014

Hi. . .

Driver Verifier flagged it and will likely do so again.

I agree with Patrick - uninstall it -

Code:

lvrs64.sys         Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys        Mon Oct 22 22:12:08 2012 (5085FCF8)

http://sysnative.com/drivers/driver.php?id=lvrs64.sys
http://sysnative.com/drivers/driver.php?id=lvuvc64.sys

Unfortunately, Realtek only has (the above) drivers for Windows 8 -- no driver updates for Windows 8.1 -

http://www.logitech.com/en-us/support/hd-pro-webcam-c910?crid=405&section=downloads&osid=23&bit=64
http://www.logitech.com/en-us/support/hd-pro-webcam-c910?osid=14&bit=64&crid=405

You're not the only one with Windows 8.1 + C910 webcam experiencing BSODs -

http://forums.logitech.com/t5/Video...andled-BSOD/m-p/1149165/highlight/true#M15474

I don't know what the PM mentioned in post #2 by Vanessa1031 was about.

Is drive i: an SSD ?

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 159.4 GB
Total Space: 217.0 GB
File System: NTFS
      Model: Intel Raid 0 Volume

      Drive: E:
 Free Space: 1896.0 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: WDC WD2002FAEX-007BA0

      Drive: F:
 Free Space: 346.4 GB
Total Space: 953.9 GB
File System: NTFS
      Model: SAMSUNG HD204UI USB Device

      Drive: G:
 Free Space: 723.7 GB
Total Space: 953.9 GB
File System: NTFS
      Model: SAMSUNG HD204UI USB Device

      Drive: I:
 Free Space: 801.1 GB
Total Space: 975.8 GB
File System: NTFS
      Model: ATA OCZ-VERTEX4 SCSI Disk Device

Check for firmware upgrade - http://ocz.com/consumer/download/firmware

Regards. . .

jcgriff2

BUHD · Jan 6, 2014

Patrick said:
Go ahead and uninstall that software for troubleshooting purposes and keep verifier enabled. I don't think I've ever seen DV flag drivers that weren't a problem, but I've never seen LWS cause issues either (I use it).

Regards,

Patrick

I tried to uninstall it but I got an error message saying it was unable to complete the process but it asked me whether I wanted to remove the Registry entries associated with it (I use YourUninstaller 7 to remove programs). I went ahead and did that.

I then went into the Program Files (x86), Program Data, Users>>AppData>>Local folders and deleted all folders associated with Logitech.

Is that okay? I don't know how else I could uninstall that Logitech Webcam Software.

BUHD · Jan 6, 2014

jcgriff2 said:
Hi. . .

Driver Verifier flagged it and will likely do so again.

I agree with Patrick - uninstall it -

Code:

lvrs64.sys Mon Oct 22 22:11:24 2012 (5085FCCC) lvuvc64.sys Mon Oct 22 22:12:08 2012 (5085FCF8)

http://sysnative.com/drivers/driver.php?id=lvrs64.sys
http://sysnative.com/drivers/driver.php?id=lvuvc64.sys

Unfortunately, Realtek only has (the above) drivers for Windows 8 -- no driver updates for Windows 8.1 -

Support + Downloads: HD Pro Webcam C910 - Logitech
Support + Downloads: HD Pro Webcam C910 - Logitech

You're not the only one with Windows 8.1 + C910 webcam experiencing BSODs -

Webcam C910 - Lvrs64.sys System Thread Exception N... - Logitech Forums

I don't know what the PM mentioned in post #2 by Vanessa1031 was about.

Is drive i: an SSD ?

Code:

------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 159.4 GB Total Space: 217.0 GB File System: NTFS Model: Intel Raid 0 Volume Drive: E: Free Space: 1896.0 GB Total Space: 1907.7 GB File System: NTFS Model: WDC WD2002FAEX-007BA0 Drive: F: Free Space: 346.4 GB Total Space: 953.9 GB File System: NTFS Model: SAMSUNG HD204UI USB Device Drive: G: Free Space: 723.7 GB Total Space: 953.9 GB File System: NTFS Model: SAMSUNG HD204UI USB Device Drive: I: Free Space: 801.1 GB Total Space: 975.8 GB File System: NTFS Model: ATA OCZ-VERTEX4 SCSI Disk Device

Check for firmware upgrade - Download OCZ Toolbox and Firmware Updates

Regards. . .

jcgriff2

Hi JCGriff2,

Thanks for your response.

As mentioned in my previous reply to Patrick, I removed the Logitech Webcam software - wasn't a clean uninstall but it's not on my system any more - used CCleaner to completely remove any traces of Logitech.

Regarding drive "I:", yes, it is actually an 8-SSD RAID-0 array. That's the drive all my games are installed on.

Regarding the firmware update, would I lose any of the info if I update the firmware on the SSDs? Do I need to break the RAID-0 array to update the firmware? I suppose I could clone the disk and save the image on an external HDD and then break the array, secure erase all 8 SSDs, update the firmware and then rebuild the array and finally re-image the drive? Would that work? Or can I just update the firmware without doing any of that?

BUHD · Jan 6, 2014

I just checked the OCZ website and although they have a newer version of the OCZ Toolbox, the actual firmware for the OCZ Vertex 4 SSD shows 1.5.1. Using CrystalDiskInfo, I checked that the firmware on the Vertex 4 SSDs is 1.5 (doesn't show up as 1.5.1?). So, I wonder if I still need to update it(?).

*EDIT: I opened the Toolbox and tried to "update" it, and it said I have the latest version. So I guess that's settled.

Patrick · Jan 6, 2014

Keep us updated since removing LWS.

Regards,

Patrick

BUHD · Jan 6, 2014

Hi Patrick,

After uninstalling the Logitech Webcam Software, there have been no crashes!

How much longer should I keep Driver Verifier enabled?

Should we try the DV with the nvlddmkm.sys driver enabled now?

I think the freezing during certain games is due to an unstable overclock on the GPUs - I lowered it slightly and was able to play Borderlands 2 (while having DV enabled) for about 30 minutes without issue. :smile9:

Patrick · Jan 6, 2014

Good to hear.

I think the freezing during certain games is due to an unstable overclock on the GPUs

That will definitely do it, probably even the crashes too. If you crash again, put the clock to default. As for verifier, sure, you can tick it for nVidia.

Regards,

Patrick

BUHD · Jan 11, 2014

Well I've been using the computer for a few days now without any crashes! Thank you all very much for helping me out.

Back to using the rig as it was meant to be! :)

Patrick · Jan 11, 2014

Great to hear, thanks for the update. Marked as solved.

Regards,

Patrick

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[SOLVED] Multiple BSOD Win 8.1 Pro (x64) - 0xD6

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[SOLVED] Multiple BSOD Win 8.1 Pro (x64) - 0xD6

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Microsoft MVP (Ret.)