Multiple BSOD on Windows 7

diokana · Dec 29, 2013

Hi,

My computer has been having all different kinds of BSOD issues ever since I got it. They occur more often while playing games, but will still occur while just watching video or browsing webpages. I've tried removing each stick of RAM individually, as well as swapping in an entirely different set of RAM. The computer would not even boot after trying the latter. I tried reinstalling the OS a couple of months ago to no avail.

· OS - Windows 8.1, 8, 7, Vista : Windows 7
· x86 (32-bit) or x64: x64
· What was original installed OS on system? Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware): 5 months
· Age of OS installation - have you re-installed the OS? 3 months

· CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40 GHz
· Video Card: AMD Radeon HD 7970
· MotherBoard: Z87-HD3
· Power Supply - brand & wattage (if laptop, skip this one): Hale82 650W

· System Manufacturer: Gigabyte Technology Co., Ltd
· Exact model number (if laptop, check label on bottom): Not sure

TomasD · Dec 29, 2013

Hi,

most of the BSODs seem to be related to Intel(R) USB 3.0 eXtensible Host Controller Driver (iusb3xhc.sys). Could you please download and install the latest version of this driver and see if the issue persists?

diokana · Dec 29, 2013

Trying to install it says "This computer does not meet the minimum requirements for installing the software."

TomasD · Dec 30, 2013

diokana said:
Trying to install it says "This computer does not meet the minimum requirements for installing the software."

Sorry, please try this this one.

diokana · Dec 31, 2013

I'm still getting crashes. I've got the new file attached, though twice my computer completely froze and forced me to restart it without going to a blue screen, so I'm not sure if those generated reports.

TomasD · Jan 2, 2014

New crashes seem to be related to ATI video card. For starters, could you please try downloading and installing the latest driver? If that doesn't help, do you think you could disable/remove ATI GPU and enable the built-in one to see if the issue persists?

diokana · Jan 4, 2014

I reseated the graphics card as well as installing the new driver but neither fixed the problem. I don't think I would be able to get a blue screen with only the built-in gpu as I can't run games to cause the blue screen and blue screens outside of games are relatively uncommon.

I've attached the new report.

I will be away from my desktop until Tuesday, so I won't be able to try any further solutions until then.

TomasD · Jan 5, 2014

Thanks.

It's an interesting thing that the crashes you are facing are very similar to ones reported on this thread.

The crashes are still related to the video subsystem (mainly atikmdag and dxgmms1). Could you try downloading OpenHardwareMonitor and run it for a while while playing/watching videos to see what the temperatures (especially the GPU's) are?

x BlueRobot · Jan 7, 2014

Code:

BugCheck 3B, {c0000005, fffff8800f43b5e2, fffff88003df2960, 0}

Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDEVICE::CreateAllocation+1c36 )

Code:

3: kd> ln fffff880`0f43b5e2
(fffff880`0f4399ac)   dxgkrnl!DXGDEVICE::CreateAllocation+0x1c36   |  (fffff880`0f43b6a0)   dxgkrnl!DXGDEVICE::DestroyAllocation

Doesn't the dxgkrnl!DXGDEVICE::CreateAllocation function create a video resource for a memory segment created by the Video Manager? Someone then went and caused a access violation.

Code:

3: kd> !error c0000005
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

Code:

dxgkrnl!DXGDEVICE::CreateAllocation+1c36
fffff880`0f43b5e2 ff1510bbfdff    call    qword ptr [dxgkrnl!_imp_ExFreePoolWithTag (fffff880`0f4170f8)]

The crash also supposedly happened when transitioning between Kernel-Mode and User-Mode, so I wonder if User-Mode code is touching things in Kernel-Mode?

Code:

0xfffff88003df2e08 : 0xfffff800033b430d : nt!ExFreePoolWithTag+0x22d
0xfffff88003df2eb8 : 0xfffff88010175622 : dxgmms1!VIDMM_LINEAR_POOL::Allocate+0x2ae <-- Linear Memory Segment for Video Resource?
0xfffff88003df2f68 : 0xfffff88010173515 : dxgmms1!VIDMM_PROCESS_HEAP::AllocateSmallAllocation+0x2a1

Code:

3: kd> lmvm atikmpag

start             end                 module name
fffff880`05609000 fffff880`056a7000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Aug 30 23:32:32 2013 (52211D80)
    CheckSum:         0009C9D2
    ImageSize:        0009E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Did you check manually for driver updates or use the automatic tool? I find that the automatic tool only updates you a few versions, rather than to the latest WHQL version of the driver.

diokana · Jan 8, 2014

x BlueRobot said:
Did you check manually for driver updates or use the automatic tool? I find that the automatic tool only updates you a few versions, rather than to the latest WHQL version of the driver.

I manually get driver updates.

GPU Temps while in-game before a crash:
50C
42C
59C

GPU Temps outside of a game/while watching video:
29C-32C

Like always, the newest report is attached.

x BlueRobot · Jan 8, 2014

Your temperatures seems fine to me.

Have you tried removing the driver, and then rebooting, to use the standard VGA driver? You could boot into Safe Mode, which will only use Windows drivers.

diokana · Jan 10, 2014

x BlueRobot said:
Have you tried removing the driver, and then rebooting, to use the standard VGA driver? You could boot into Safe Mode, which will only use Windows drivers.

Like I said above, the standard VGA driver isn't good enough to run the programs that frequently cause the crashes, and blue screens while just watching videos are very infrequent so I wouldn't be able to know whether or not the problem was fixed.

I have a graphics card from an old computer, an AMD radeon HD 5770, which I swapped in to see if the problems continued. I did end up getting a blue screen, though it seems to be much less frequent than with the other card. The newest crash occurred after putting in the older card.

x BlueRobot · Jan 12, 2014

Code:

BugCheck D1, {10000000000, 2, 1, fffff88001a81dde}

Probably caused by : nwifi.sys ( nwifi!Pt6Receive+296 )

Code:

4: kd> dd 0000010000000000 L1 
00000100`00000000  ???????? //Non-Paged Pool

Code:

4: kd> .trap 0xfffff880094dafa0
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000010000000000 rbx=0000000000000000 rcx=0000000000000001
rdx=fffffa800d829c02 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001a81dde rsp=fffff880094db130 rbp=fffffa800fb39330
 r8=0000000000000000  r9=0000000000000001 r10=00000000000003e8
r11=fffff880094db1c8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
ndis!ndisMPeriodicPendingReceives+0xce:
fffff880`01a81dde 488938          mov     qword ptr [rax],rdi ds:00000100`00000000=????????????????

It seems that a driver has been attempting to use a invalid memory address, and cause a page fault at the wrong IRQL Level.

Code:

4: kd> lmvm bcmwlhigh664
start             end                 module name
fffff880`04c3d000 fffff880`04d74000   bcmwlhigh664 T (no symbols)           
    Loaded symbol image file: bcmwlhigh664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwlhigh664.sys
    Image name: bcmwlhigh664.sys
    Timestamp:        Tue Apr 19 08:13:08 2011 (4DAD3604)
    CheckSum:         00137E7A
    ImageSize:        00137000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update your Broadcom 802.11 USB Network Adapter Driver from the NETGEAR Support Page, or your motherboard support page.

diokana · Jan 17, 2014

Here are the newest crashes. Doesn't seem like anything different.

TomasD · Jan 18, 2014

Could you please try running MemTest to see if there are any issues with the memory modules you have? The bugchecks are seem pointing to different drivers and different causes, and that could relate to a hardware issue (e.g. faulty RAM).

If MemTest doesn't find any errors, try enabling Driver Verifier; maybe it would point to some specific driver, which keeps corrupting memory.

diokana · Jan 27, 2014

So I ran the Memtest overnight, and the driver verifier for 24 hours, and neither turned up any results.

However, I think the problem might be solved now. Ever since installing the new Intel USB driver, I had been getting a windows security popup asking me if I wanted to run iusb3mon.exe. I didn't ever really pay attention to it and normally hit cancel, as hitting run didn't have any obvious effects. When I finally looked up what it did, I unchecked the box that says notify me every time and clicked on run, so it should be running every time I boot. I don't know the timetables exactly, but I haven't gotten a blue screen since around the same time that I changed that (last blue screen was Tuesday).

However, while playing a game yesterday my computer froze and I got a screen looking something like the one seen here:
http://4.bp.blogspot.com/-l0vm_MKFh9w/TcCoQJxXr5I/AAAAAAAAAKo/SAg43xTHp4M/s1600/Snapshot%2B1%2B%25285-3-2011%2B9-05%2BPM%2529.png
I reinstalled the game thinking that might be the issue, but I have yet to try it again.

Anyways, it seems the problem is solved. I'll make another post if I do get a blue screen again.

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Multiple BSOD on Windows 7

diokana

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TomasD

Sysnative Staff, BSOD Kernel Dump Senior Analyst

diokana

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TomasD

Sysnative Staff, BSOD Kernel Dump Senior Analyst

diokana

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TomasD

Sysnative Staff, BSOD Kernel Dump Senior Analyst

diokana

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TomasD

Sysnative Staff, BSOD Kernel Dump Senior Analyst

x BlueRobot

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diokana

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x BlueRobot

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diokana

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x BlueRobot

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diokana

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TomasD

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diokana

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