Most Consumers Don't Understand Breach Notifications

JMH · Jun 7, 2012

Most consumers affected by data breaches are disappointed or confused about the notifications they get about the hacks, a new study finds.

More than 70 percent of peoplewho had received breach notification letters say they weren't satisfied with the alerts and needed more information, according to a new report by The Ponemon Institute and Experian Data Breach Resolution.

Unclear breach notification appears to be a big issue: 67 percent of the 700 respondents to the survey say the notification didn't include enough detail, and 61 percent said they had trouble understanding it. More than 40 percent say their data was likely stolen, while 37 percent say they didn't know what the incident was about.

http://www.darkreading.com/database...rs-don-t-understand-breach-notifications.html

zigzag3143 · Jun 7, 2012

Two edged sword. To make it simple enough to be understood, and to not under report. Might be better to just prevent it in the first place.

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Most Consumers Don't Understand Breach Notifications

JMH

Emeritus, Contributor

zigzag3143

Contributor, Sysnative Staff Emeritus