Microsoft Server 2019 - cumulative updates rolling back

[Santo]

Good day everyone,

We have 2 servers with server 2019 OS, which they keep rolling back at 100% . We have observed this issue with the last 3 cumulative updates , but it is possible that it occurs to the other windows updates as well. SFC, DISM, and the components scanner were completed without any findings. You will find attached the CBS logs and the components scanner file from one of our servers that is having the issue .

Any assistance from your side will be appreciated!

 

[Windows Update Bot]

Hi @Santo,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi and welcome to Sysnative,

Open an elevated command prompt, run the following command and attach Services.txt to your next post.

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

 

[Santo]

Good day Maxstar!

You will find attached the services.txt file as requested

 

[Maxstar]

Open an elevated prompt again, run the following commands and copy paste the result in your next post.

sc config AppReadiness start= demand
sc start AppReadiness

 

[Santo]

The output is the below:

C:\Windows\system32>sc config AppReadiness start= demand
[SC] ChangeServiceConfig SUCCESS

C:\Windows\system32>sc start AppReadiness

SERVICE_NAME: AppReadiness
TYPE : 30 WIN32
STATE : 2 START_PENDING
(NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x7d0
PID : 24136
FLAGS :

 

[Maxstar]

Run also the following command:

sc query AppReadiness

If the service is started please attempt to update again and let me know the result.

 

[Santo]

Thank you for your reply. The update is in progress right now, but I observe that the App readiness service is starting , and after 5 min approximately it stops. I have already tried 2 times to start the service , and I see that it stops, so I don't know if this is normal or not

 

[Maxstar]

Yes, that's normal. When it's not being used it will automatically stop after some time.