Microsoft appreciates the feedback on Windows 8. Up to a point.
"There is a trend to the extreme," Frank X. Shaw, corporate vice president of corporate communications at Microsoft, wrote
on The Official Microsoft Blog on Friday, addressing some of the harsher attacks.
Here's a fuller quote:
In this world where everyone is a publisher, there is a trend to the extreme -- where those who want to stand out opt for sensationalism and hyperbole over nuanced analysis. In this world where page views are currency, heat is often more valued than light. Stark black-and-white caricatures are sometimes more valued than shades-of-gray reality.
So let's pause for a moment and consider the center. In the center, selling 100 million copies of a product is a good thing. In the center, listening to feedback and improving a product is a good thing.
So how "extreme" has the criticism been? Well, the Financial Times said the upcoming changes to Windows 8
mark one of the most prominent admissions of failure
for a new mass-market consumer product since Coca-Cola's New Coke fiasco nearly 30 years ago."