Oh geez I didn't even think of that, yes I have CCleaner. I will run Seatools and get back to you
Please do not run CCleaner anymore - at least while working with us here. If you do, un-check the boxes for any items having anything to do with memory dumps.
Seatools is not showing my hard drive. Is it because the drive is an NTFS?
No - all drives for many years (20+) where Windows is laded onto are NTFS drives.
Are you running the Windows version or the DOS version of SeaTools?
If Windows, please get that blank CD ASAP!!
I took a look at the
msinfo32.nfo file and see that you have a Crucial SSD drive, model/serial number
CT500BX100SSD1
It is imperative to check for a firmware upgrade as the lack of one could give you many of the problems that you are complaining about now.
I hate to do this, but there potentially may be several links that you'll need to download the firmware upgrade, if there is one, the installation of it, several other items, so here is a Google link that starts off with obtaining the firmware upgrade directly from Crucial -
CT500BX100SSD1 firmware upgrade - Google Search
Also, try th benchmark test on this page -
PassMark - Crucial CT500BX100SSD1 - Price performance comparison
It came from this page -
PassMark Software - Display Baseline ID# 1241745
HD Tune is also a very good test -
Hard Drive (HDD) Diagnostics (Sea Tools for DOS) & SSD Test
I also need you to test your RAM by running memtedt86+, one stick at a time and alternate the slots, so that every stick gets tested in each slot.
Test RAM with memtest.org MemTest86+
I see that your RAM sticks are mi-matched re: manufacturer/model number anyway. All four (4) are four GB (4 GB) sticks; total = 16 GB RAM.
Rich (BB code):
- 16KTF51264HZ-1G6M1
- CT51264BF160B.C16F
- 16KTF51264HZ-1G6M1
- EBJ41UF8BCS0-DJ-F
You can see that sticks 1 + 3 match, but #2 and #4 do not.
I assume that 1 + 3 came with the system? Where did sticks 2 and 4 come from?
I'd really like to get my hands on those deleted dump files. Are they by any chance sitting in the Recycle Bin?
If not, do you have an app to recover deleted files?
There is such an app that I know of - Altap Salamander -
Download - Altap Salamander File Manager
Install - it is a 30 day trial. You will be able to uninstall after we're done here.
To execute Altap, RIGHT-click on the Desktop icon, select "Run as Administrator" - very important.
First, maneuver left screen to c: root directory. Left-click anywhere in the left window. Click on
MakeDir at the bottom; type in
undelete_07-22-19. You should now see that directory (folder) in the left screen. Double-click on it; it will open, but it is empty right now.
Click anywhere in the right window (ONE left click - this gives control to the right window now)
Click on icon highlighted by green - red circle #1; then select "Undelete"; the
Undelete screen appears.
Select Windows drive - presumably
c drive; click OK.
You'll see a status screen appear with a blue bar going left to right.
When it is complete, first make sure that the left screen is still be open to the empty
undelete_07-22-19 directory.
Now, scroll through the right window files - you're looking for one named
{All Deleted Files}
When you find it (it is actually a directory (a folder), LEFT-click on it one time, then press the SPACEBAR once. This will turn the directory name
{All Deleted Files} RED.
Then, look for the word
copy at the bottom of the screen. Click on it. You may get a message about copying/processing "undelete" on the same drive, etc... ignore them - click OK.
Then the copying of the undeleted files will begin. Just leave the system alone. Hopefully, you'll have enough disc drive space to do this maneuver.
It will take some time to run - perhaps an hour or two or 3. (Mine has been running for over an hour now and it says "40% Complete"
When it is complete, left-click one-time on a file/folder in the left window.
Hit CTRL + F keys (find) - there should be a field blue highlighted -
Filename
Delete its contents and type in
*.dmp - hit enter. This will likely take a while to run too.
In the right screen, you want to get to Documents. You'll have to maneuver there on your own. Click on the letter "C" in the path at the top -
Clicking on that should bring you to the root directory - it will then say
C:
Click at the bottom on
MakeDir and fill in
dumps (in the RIGHT screen)
LEFT-click one time on any file or directory in the left window.
Bring back up the FIND screen. Look for files in
\windows\minidump on the left side ("minidump" is extremely important)
LEFT-click on one, then click on FOCUS (located above the dump names)
The 2 screens should reappear. Now, left-click on the DMP file in the left screen ONE time only. Press the spacebar 1x only. The dump file should turn RED in color.
Click on COPY at the bottom. It should copy the dump file from the left window to the empty directory in the right window.
Go down the FIND screen file-by-file repeating the above procedure for any and all files found in the \minidump directory until you are finished.
When finished, zip up all of the files in the right screen and attach to your next post.
Please note that not all files will be retrievable as they may have been corrupted while thy were deleted.
Please POST with any question(s) that you have, no matter how trivial it may seem. That is why we're here - to help you get though this.
Regards. . .
jcgriff2