[SOLVED] Machine 3: KB4499164 failed with 80070002 on WS 2008R2 Standard SP1 x64

ankar84 · Jun 6, 2019

OS: Windows Server 2008 R2 Standard SP1 x64
Problem with KB4499164
Error Code 80070002
System Update Readness Tool (KB947821) did not help
SFCFix did not find any problems

ankar84 · Jun 6, 2019

I think here same issue like here

2019-06-06 13:38:37, Info CBS Exec: Staging Package: Package_1638_for_KB4499164~31bf3856ad364e35~amd64~~6.1.1.8, Update: 4499164-4657_neutral_LDR, PinDeployment: amd64_3ad469a0d701d4e8dfa7fa2ceb43a818_31bf3856ad364e35_6.1.7601.24195_none_534a86f5728a5346
2019-06-06 13:38:38, Info CBS Failed to find file: amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19002_none_5fbedab2ff32ee2b\MsSpellCheckingFacility.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 13:38:38, Info CBS Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 13:38:38, Info CBS Failed to gather all missing files for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 13:38:38, Info CSI 00000010@2019/6/6:10:38:38.110 CSI Transaction @0x204c090 destroyed
2019-06-06 13:38:38, Error CBS Failed to pre- stage package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 13:38:38, Info CBS Perf: Stage chain complete.
2019-06-06 13:38:38, Info CBS Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 13:38:38, Error CBS Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 13:38:38, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent
2019-06-06 13:38:38, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 13:38:38, Info CBS Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it...
2019-06-06 13:38:38, Info CBS Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without it...
2019-06-06 13:38:38, Info CBS Reboot mark refs: 0
2019-06-06 13:38:38, Info CBS SQM: Reporting package change for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, current: Resolved, pending: Default, start: Resolved, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: Stage, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 950, first merged sequence: 950
2019-06-06 13:38:38, Info CBS SQM: Upload requested for report: PackageChangeBegin_Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, session id: 142859, sample type: Standard
2019-06-06 13:38:38, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
2019-06-06 13:38:38, Info CBS SQM: Reporting package change completion for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, current: Resolved, original: Resolved, target: Installed, status: 0x80070002, failure source: Stage, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 950, first merged sequence: 950
2019-06-06 13:38:38, Info CBS SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2019-06-06 13:38:38, Info CBS SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2019-06-06 13:38:38, Info CBS SQM: Failed to initialize Win SAT assessment. [HRESULT = 0x80040154 - Unknown Error]
2019-06-06 13:38:38, Info CBS SQM: average disk throughput datapoint is invalid [HRESULT = 0x80040154 - Unknown Error]
2019-06-06 13:38:38, Info CBS SQM: Upload requested for report: PackageChangeEnd_Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, session id: 142862, sample type: Standard
2019-06-06 13:38:38, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
2019-06-06 13:38:38, Info CBS Enabling LKG boot option
2019-06-06 13:38:38, Info CBS Restored system sleep block state: 0x80000000
2019-06-06 13:38:39, Info CBS Exec: Processing complete. Session: 30743635_3282570453, Package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-06 13:38:47, Info CBS Session: 30743636_93175157 initialized by client WindowsUpdateAgent.

PeterJ · Jun 6, 2019

Double posted here:KB4499164 failed with 80070002 on WS 2008R2 Standard SP1 x64
This thread is closed.

ankar84 · Jun 10, 2019

I applied your Fix form post because that server has the same issue - C:\Windows\winsxs\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19002_none_5fbedab2ff32ee2b\msspellcheckingfacility.exe.

Here is the SFCFix log:

Code:

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-06-10 14:59:43.613
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Using .zip script file at C:\Users\KarlanAAa01\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs

Successfully created directory tree \\?\C:\Windows\winsxs\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19002_none_5fbedab2ff32ee2b.

Successfully copied file C:\Users\KarlanAAa01\AppData\Local\niemiro\Archive\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19002_none_5fbedab2ff32ee2b\msspellcheckingfacility.exe to C:\Windows\winsxs\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19002_none_5fbedab2ff32ee2b\msspellcheckingfacility.exe.

Successfully restored ownership for C:\Windows\winsxs
Successfully restored permissions on C:\Windows\winsxs
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2019-06-10 15:00:00.461
Script hash: GYxTh3aeiFACX1zo6YXlELVzpB5GxIvfud+liw5J8LA=
----------------------EOF-----------------------

Than I ran SURT again, here is a log:

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-06-10 15:05

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI F Mark Missing    0x00000002    f!msspellcheckingfacility.e_a032e8b15b3370c9    amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19002_none_5fbedab2ff32ee2b   
(fix)    CSI F Mark Missing    CSI Registry Item Repaired    Wrote amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.19002_none_5fbedab2ff32ee2b\f!msspellcheckingfacility.e_a032e8b15b3370c9: MsSpellCheckingFacility.exe

Summary:
Seconds executed: 512
 Found 1 errors
 Fixed 1 errors
  CSI F Mark Missing Total count: 1
  Fixed: CSI F Mark Missing.  Total count: 1
(w)    Unable to get system disk properties    0x0000045D    IOCTL_STORAGE_QUERY_PROPERTY    Disk Cache

Then I ran SFCfix again:

Code:

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-06-10 15:16:54.781
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          2
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2019-06-10 15:18:04.715
----------------------EOF-----------------------

And then again did try to install update (not successfull)
But again same error like on different server with same first error - amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.19002_none_7b373ce5c2b4b4b7\iexplore.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Code:

2019-06-10 15:19:58, Info                  CBS    Exec: Staging Package: Package_1638_for_KB4499164~31bf3856ad364e35~amd64~~6.1.1.8, Update: 4499164-4657_neutral_LDR, PinDeployment: amd64_3ad469a0d701d4e8dfa7fa2ceb43a818_31bf3856ad364e35_6.1.7601.24195_none_534a86f5728a5346
2019-06-10 15:19:59, Info                  CBS    Failed to find file: amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.19002_none_7b373ce5c2b4b4b7\iexplore.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-10 15:19:59, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-10 15:19:59, Info                  CBS    Failed to gather all missing files for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-10 15:19:59, Info                  CSI    00000010@2019/6/10:12:19:59.077 CSI Transaction @0x1795800 destroyed
2019-06-10 15:19:59, Error                 CBS    Failed to pre- stage package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-10 15:19:59, Info                  CBS    Perf: Stage chain complete.
2019-06-10 15:19:59, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-10 15:19:59, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-10 15:19:59, Info                  CBS    WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent
2019-06-10 15:19:59, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-10 15:19:59, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2019-06-10 15:19:59, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2019-06-10 15:19:59, Info                  CBS    Reboot mark refs: 0
2019-06-10 15:19:59, Info                  CBS    SQM: Reporting package change for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, current: Resolved, pending: Default, start: Resolved, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: Stage, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 968, first merged sequence: 968
2019-06-10 15:19:59, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, session id: 142859, sample type: Standard
2019-06-10 15:19:59, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2019-06-10 15:19:59, Info                  CBS    SQM: Reporting package change completion for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, current: Resolved, original: Resolved, target: Installed, status: 0x80070002, failure source: Stage, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 968, first merged sequence: 968
2019-06-10 15:19:59, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2019-06-10 15:19:59, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2019-06-10 15:19:59, Info                  CBS    SQM: Failed to initialize Win SAT assessment. [HRESULT = 0x80040154 - Unknown Error]
2019-06-10 15:19:59, Info                  CBS    SQM: average disk throughput datapoint is invalid [HRESULT = 0x80040154 - Unknown Error]
2019-06-10 15:19:59, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, session id: 142862, sample type: Standard
2019-06-10 15:19:59, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2019-06-10 15:19:59, Info                  CBS    Enabling LKG boot option
2019-06-10 15:19:59, Info                  CBS    Restored system sleep block state: 0x80000000

Now I'm waiting fix for that on 2 of my problem servers. Here and here

ankar84 · Jun 12, 2019

I think, I found the solution for code 80070002 on installation of KB4499164 (MsSpellCheckingFacility.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND)
1. I apply PeterJ fix for MsSpellCheckingFacility.exe from post Machine 1: KB4499164 failed with 80070002 on WS 2008R2 Standard SP1 x64
2. Run SURT to finish fix
3. Got amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.19002_none_7b373ce5c2b4b4b7\iexplore.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND] error
4. By advice of niemiro in private message I try to install KB4103768 with success.
5. Try to install KB4499164 with windows update - SUCCESS!

Why KB4103768? So, niemiro researched like that:
windows build "9600.19002" - Google Search
--> Wiki
--> https://support.microsoft.com/en-us/help/4103768/cumulative-security-update-for-internet-explorer/
--> Microsoft Update Catalog

So, I have 3 or so servers with exact that issue, and now I have full solution for that!

Thanks a lot for PeterJ and niemiro (and whole forum) for help!

PeterJ · Jun 13, 2019

Your welcome. This thread will be marked as solved.

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[SOLVED] Machine 3: KB4499164 failed with 80070002 on WS 2008R2 Standard SP1 x64

ankar84

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PeterJ

Moderator, Windows Update Expert, Security Analyst

ankar84

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ankar84

Well-known member

PeterJ

Moderator, Windows Update Expert, Security Analyst