Corrine Administrator, Microsoft MVP, Security Analyst Staff member Joined Feb 22, 2012 Posts 10,001 Location Upstate, NY Apr 29, 2018 #21 Jean, please try the same fix again but in normal mode, not safe mode. When that is done, please post the results as well as fresh FRST logs. Thanks! Please do the following to provide fresh FRST logs: Right click to run as administrator. When the tool opens click Yes to disclaimer. Note: After FRST completes updating and the tool appears, check the box next to Addition.txt under the "Optional Scan" section Press Scan button. Please copy/paste both logs in your reply.