Laptop crashed while using libreoffice

bascotie · Mar 16, 2021

Hi guys,

I'm a BSOD academy student and am posting this on behalf of a friend who asked me to help with a laptop issue he had. Unfortunately, these logs are pointing to what looks to be a Windows file so it's possible there's a hardware issue here, but I thought I'd post it here first to try and learn more about analyzing the logs before I ask him to bring the laptop to me.

Unfortunately, I don't have much more info except that he has a laptop and it crashed once or twice while using libreoffice. I may remote in with him and try reinstalling LibreOffice as a first easy step.

Attached are the logs, thanks!

Wrench97 · Mar 16, 2021

BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001

See here > Windows 10 KB5000802 (March) update is crashing PCs with BSOD

And here> Microsoft Out-of-Band Update for BSOD Network Printer Issue Released

Code:

Debug session time: Mon Mar 15 21:51:02.156 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4906-02.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:06:42.976
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffffff17f381fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:43:58.577 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4937-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:01:27.397
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffff834b6dc1fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:41:22.267 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4187-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:01:50.087
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffffa061d64bfd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:39:11.726 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4906-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:00:52.524
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffff86c1dc33fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:37:55.753 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-5109-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 2 days 8:19:25.946
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffffe20efb13fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

philc43 · Mar 16, 2021

Agree. Every crash is when a LibreOffice soffice.bin process is running. I think @Wrench has nailed it.

bascotie · Mar 16, 2021

Wrench97 said:

BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001

See here > Windows 10 KB5000802 (March) update is crashing PCs with BSOD

And here> Microsoft Out-of-Band Update for BSOD Network Printer Issue Released

Code:

Debug session time: Mon Mar 15 21:51:02.156 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4906-02.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:06:42.976
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffffff17f381fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:43:58.577 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4937-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:01:27.397
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffff834b6dc1fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:41:22.267 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4187-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:01:50.087
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffffa061d64bfd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:39:11.726 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4906-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:00:52.524
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffff86c1dc33fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:37:55.753 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-5109-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 2 days 8:19:25.946
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffffe20efb13fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Thank you! I even saw an alert about this some time ago on reddit sysadmin forums and didn't remember to check.

I'll him try that and I'll also ask him if it happens when he prints

philc43 · Mar 16, 2021

There is a new update which is supposed to fix it but perhaps it doesn't fix every case? I think you have already applied this update.
March 15, 2021—KB5001567 (OS Builds 19041.868 and 19042.868) Out-of-band

zbook · Mar 16, 2021

There were multiple missed BIOS upgrades:

The BIOS: Version/Date Dell Inc. A06, 9/27/2013

Upgrade the BIOS: A06 > A12

Challenge Page

Code:

This update addresses the Intel security advisory INTEL-SA-00233. 
A security advisory is a statement when a product is impacted by a security vulnerability and a remedy is available.

This update addresses the Intel Security Advisory INTEL-SA-00115. 
A security advisory is a statement when a product is impacted by a security vulnerability and a remedy is available.


Update to the latest CPU microcode to address CVE-2017-5715 and associated Intel Reboot issue.


Update the Security Patch.

x BlueRobot · Mar 16, 2021

This is definitely a software issue, has anyone managed to find out what sys call it making? It's consistent with each crash and we might be able to determine what the bug is.

jcgriff2 · Mar 27, 2021

Very nice!

John

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Laptop crashed while using libreoffice

bascotie

Well-known member

Attachments

Wrench97

Administrator, Hardware Expert

philc43

BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert

bascotie

Well-known member

philc43

BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert

zbook

Member

x BlueRobot

Administrator

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Laptop crashed while using libreoffice

Well-known member

Attachments

Administrator, Hardware Expert

BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert

Well-known member

BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert

Member

Administrator

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)