Laptop crashed while using libreoffice

B

bascotie

Well-known member
Joined
Feb 14, 2021
Posts
206
Hi guys,

I'm a BSOD academy student and am posting this on behalf of a friend who asked me to help with a laptop issue he had. Unfortunately, these logs are pointing to what looks to be a Windows file so it's possible there's a hardware issue here, but I thought I'd post it here first to try and learn more about analyzing the logs before I ask him to bring the laptop to me.

Unfortunately, I don't have much more info except that he has a laptop and it crashed once or twice while using libreoffice. I may remote in with him and try reinstalling LibreOffice as a first easy step.

Attached are the logs, thanks!
 

Attachments

BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001


See here > Windows 10 KB5000802 (March) update is crashing PCs with BSOD

And here> Microsoft Out-of-Band Update for BSOD Network Printer Issue Released


Code: 
Debug session time: Mon Mar 15 21:51:02.156 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4906-02.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:06:42.976
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffffff17f381fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:43:58.577 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4937-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:01:27.397
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffff834b6dc1fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:41:22.267 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4187-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:01:50.087
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffffa061d64bfd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:39:11.726 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4906-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:00:52.524
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffff86c1dc33fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:37:55.753 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-5109-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 2 days 8:19:25.946
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffffe20efb13fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
 
Agree. Every crash is when a LibreOffice soffice.bin process is running. I think @Wrench has nailed it.
 
Wrench97 said:
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001


See here > Windows 10 KB5000802 (March) update is crashing PCs with BSOD

And here> Microsoft Out-of-Band Update for BSOD Network Printer Issue Released


Code: 
Debug session time: Mon Mar 15 21:51:02.156 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4906-02.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:06:42.976
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffffff17f381fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:43:58.577 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4937-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:01:27.397
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffff834b6dc1fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:41:22.267 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4187-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:01:50.087
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffffa061d64bfd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:39:11.726 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-4906-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:00:52.524
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffff86c1dc33fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Mar 15 21:37:55.753 2021 (UTC - 4:00)
Loading Dump File [C:\BSOD App\SysnativeBSODApps\031521-5109-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 2 days 8:19:25.946
BugCheck Info: APC_INDEX_MISMATCH (1)
Bugcheck code 00000001
Arguments:
Arg1: ffffe20efb13fd0e, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)
PROCESS_NAME:  soffice.bin
Probably caused by: win32kfull.sys ( win32kfull!pppUserModeCallback+3a )
FAILURE_BUCKET_ID:  0x1_SysCallNum_12b4_win32kfull!pppUserModeCallback
MaxSpeed:     1800
CurrentSpeed: 2394

Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Click to expand...
Thank you! I even saw an alert about this some time ago on reddit sysadmin forums and didn't remember to check.

I'll him try that and I'll also ask him if it happens when he prints
 
There were multiple missed BIOS upgrades:

The BIOS: Version/Date Dell Inc. A06, 9/27/2013

Upgrade the BIOS: A06 > A12

Challenge Page





Code: 
This update addresses the Intel security advisory INTEL-SA-00233. 
A security advisory is a statement when a product is impacted by a security vulnerability and a remedy is available.

This update addresses the Intel Security Advisory INTEL-SA-00115. 
A security advisory is a statement when a product is impacted by a security vulnerability and a remedy is available.


Update to the latest CPU microcode to address CVE-2017-5715 and associated Intel Reboot issue.


Update the Security Patch.
 
This is definitely a software issue, has anyone managed to find out what sys call it making? It's consistent with each crash and we might be able to determine what the bug is.
 

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