Laptop connected to Wi-Fi, can only browse but programs do not detect internet

minun · Jun 7, 2020

Yes I have, I came across that suggestion recently and it did not make any difference

xrobwx71 · Jun 7, 2020

To open an elevated command prompt: Go to Start, type cmd, then CTRL + SHIFT + ENTER, an elevated prompt should open.

Open an elevate command prompt and copy and paste this into it sfc /scannow hit enter and let it run, let me know the output please.

minun · Jun 7, 2020

Microsoft Windows [Version 10.0.18363.836]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>

xrobwx71 · Jun 7, 2020

Ok, now open an elevated command prompt and run these separately.

Type netsh winsock reset and press Enter.
Type netsh int ip reset and press Enter.
Type netsh advfirewall reset and press Enter
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type ipconfig /flushdns and press Enter.

xrobwx71 · Jun 7, 2020

I have to step out for a bit but will be back later to check on you.Thanks for your patience.

minun · Jun 7, 2020

Still square one, no rush, thank you for helping as much as you can, I am also going to call the ISP to check the line and maybe send a new modem

xrobwx71 · Jun 7, 2020

Sounds like a plan. Let us know what happens after your ISP troubleshoots.

minun · Jun 7, 2020

They said they detected some noise in the line, just slightly higher than normal, so I unplugged the modem and he "pushed" a new line/signal, it didn't make a difference to my laptop, they are sending a new modem to me, also considering a new ISP

when they test it, they say it's pretty good

xrobwx71 · Jun 8, 2020

Thanks for the update!

minun · Jun 9, 2020

The ISP technician came out and swapped the modem, he also checked the line/signal/set up the wifi while he was here, my laptop is still having the same problem of being able to connect to the internet and browse but programs do not

I did find something interesting during my speed tests, it'll download as normal 200-250 Mbps but when it tried the upload test it'll fail and make internet unusable (Can't even browse, the icon will switch to connected but no internet) in till I restart laptop, this happens consistently

is this something that might be relatable to why programs do not detect internet?

https://imgur.com/a/E1NzTyU

xrobwx71 · Jun 9, 2020

It makes sense that when those programs check for a 2 way connection and they don't find both up and down, they "think" it doesn't exist.

Are you running any other Anti Virus or Firewalls?

Other than this, I'm out of ideas except for a repair upgrade. It won't mess with your personal apps or files.

How to: Perform a Repair Upgrade Using the Windows 10 ISO file

minun · Jun 9, 2020

just normal windows defender, it's not really a big deal since I can swap network when I want to update my system and programs, just more convenient on my own network

Thank you for everything though

xrobwx71 · Jun 9, 2020

minun said:
just normal windows defender, it's not really a big deal since I can swap network when I want to update my system and programs, just more convenient on my own network

Thank you for everything though

Try the repair upgrade, it will refresh and get rid of any corruption plus update you to the latest version while letting you keep your personal files and apps if you choose.

Flex-basis · Jul 2, 2020

Why is this method better?

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Laptop connected to Wi-Fi, can only browse but programs do not detect internet

minun

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