KMODE_EXCEPTION_NOT_HANDLED when trying to install Windows 10

deletedmember9696 · Mar 13, 2021

Hello!

- I'm trying to install Windows 10 through UEFI with an USB stick. But, when it starts to boot the USB media, it gives a BSOD with code KMODE_EXCEPTION_NOT_HANDLED
- Dell
- Laptop
- Inspiron 5448
- Windows 8.1 (but I'm trying to install Windows 10)
- x64
- N/A
- It came with Windows 10
- Retail
- 6 years
- 5 years
- Yes
- i7 5500U
- I really don't know (and I can't see, Windows 8.1 install is corrupted and I can't open the laptop), it's the same that came with the laptop, probably 2 slots of 4 gb each
- AMD Radeon R7 M265
- N/A
- N/A
- Enabled
- Kaspersky Security Cloud Free 2021
- No
- No

http://speccy.piriform.com/results/oMxkVBLtkD73sD3zZpadhfk

I can't check BSOD logs because it don't happened on Windows, but in the installation.

Thanks.

zbook · Mar 13, 2021

Logon to Windows 8.1 similar to when Speccy was ran:
(13 Mar 2021 @ 19:55)

Uninstall Kaspersky using the applicable uninstall tool:
How to remove a Kaspersky application

Change the default language to English so that log files can be scanned.

Run:
a) https://www.sysnative.com/apps/SysnativeBSODCollectionApp.exe

b) Steps: 2 - 5: Windows Update Forum Posting Instructions

c) setupdiag: SetupDiag - Windows Deployment

Find a flash drive that you can format (> or = 8 GB)
On a working computer create a new bootable Windows 10 iso 20H2.
Download Windows 10

Also download the Windows 10 iso 20H2 to the desktop.

jcgriff2 · Mar 14, 2021

How old is the USB stick?

Have you tried using a different USB stick?
" " USB port?

Regards. . .

jcgriff2

x BlueRobot · Mar 15, 2021

zbook said:
Run:
a) https://www.sysnative.com/apps/SysnativeBSODCollectionApp.exe
b) Steps: 2 - 5: Windows Update Forum Posting Instructions

I don't think the OP is even able to boot into the Windows 8.1 installation.

x BlueRobot · Mar 15, 2021

GabrielMcCloud said:
(and I can't see, Windows 8.1 install is corrupted and I can't open the laptop)

Are you able to boot into Safe Mode or WinRE?

Search

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KMODE_EXCEPTION_NOT_HANDLED when trying to install Windows 10

deletedmember9696

New member

zbook

Member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

x BlueRobot

Administrator

x BlueRobot

Administrator

KMODE_EXCEPTION_NOT_HANDLED when trying to install Windows 10

deletedmember9696

New member

zbook

Member

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

x BlueRobot

Administrator

x BlueRobot

Administrator

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)