[SOLVED] kb5048685 fails to install with error 0x80070002

[riccardosassi]

Hello, I've a Windows 11 Dell Notebook and I receive the error 0x80070002 when I try to execute the update kb5048685 with Windows Update.
I've tried also to download the single file update from the Microsoft Catalog but I obtain the same error.
@Maxstar can you please support me to solve the situation?
Thank you

PS I've attached the registry key as zipped hive file

 

[Windows Update Bot]

Hi @riccardosassi,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi and welcome to Sysnative,

Please follow the Windows Update Forum Posting Instructions and provide the requested files in your next post

 

[riccardosassi]

Here I am....I've done all the 5 steps....documents in attach.
For other information I confirm all the words written in the first post.
Thank you

 

[Maxstar]

Here's the first fix to replace a number of missing packages.

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[riccardosassi]

Hello, I’ve execute the fix and I’ve attached the txt file created.
I’ve also executed the DISM command with a error at the end: so I’ve attached also the new CBS log file and also DISM result command result.
Thank you

 

[Maxstar]

Hi,

Here's the next fix.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[riccardosassi]

Done again.
DISM command returned the same error about the impossibility to find the source files.
Thank you again

 

[Maxstar]

Do you have a similar system in your network to check if the following files exists? If so provide a copy of them.

C:\Windows\Servicing\Packages\Microsoft-Windows-ActiveDirectory-DS-LDS-Tools-FoD-merged-Package~31bf3856ad364e35~amd64~~10.0.22621.1.cat
C:\Windows\Servicing\Packages\Microsoft-Windows-ActiveDirectory-DS-LDS-Tools-FoD-merged-Package~31bf3856ad364e35~amd64~~10.0.22621.1.mum
C:\Windows\Servicing\Packages\Microsoft-Windows-ServerManager-UX-Client-Package~31bf3856ad364e35~amd64~~10.0.22621.1.cat
C:\Windows\Servicing\Packages\Microsoft-Windows-ServerManager-UX-Client-Package~31bf3856ad364e35~amd64~~10.0.22621.1.mum

 

[Maxstar]

Here's the next fix for the files above.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[riccardosassi]

Done everything.
This time DISM command completed successfully

 

[Maxstar]

Great, please attempt to udpate and let me know the result. If it fails attach a new copy of the CBS logs.

 

[riccardosassi]

Great! Thank you very much!
Now I’ve correctly installed the kb5048685 Windows update.
Thank you again

 

[Maxstar]

You're welcome. Glad to hear the issue has been resolved!

I'll had to install a new system with the Italian language pack and some FOD-packages to find the latest files...