[SOLVED] (KB5048661) - Error 0x800f0982 on Windows Server 2019

[chris1]

Hello, I can't install KB5048661 update on my Windows Server. I tried DISM, SFC and many others without success. Can you help with that?

Thanks
Chris

 

[Maxstar]

Hi and welcome to Sysnative,

Please follow the Windows Update Forum Posting Instructions and provide the requested files in your next post

 

[chris1]

Hello,

Please find all files required to analyze.

Waiting for your feedback

Thanks
Chris

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[chris1]

Hi,

Thanks for prompt reply. Below attached files.

 

[Maxstar]

Hi,

Great, please attempt to update and post the result. If it fails attach a new copy of the CBS logs.

 

[chris1]

Hi, there is no error now, but the package could not be installed. Installing, reboot, and it is appears again as a package to install

 

[Maxstar]

2025-02-17 14:05:04, Info                  CBS    Doqe: Recording result: 0x800703f1, for Inf: miradisp.inf
2025-02-17 14:05:04, Info                  CBS    DriverUpdateStageUpdates failed [HRESULT = 0x800703f1 - ERROR_BADDB]
2025-02-17 14:05:04, Error                 CBS    Doqe: Failed staging driver updates [HRESULT = 0x800703f1 - ERROR_BADDB]

Upload your DRIVERS Hive

• Navigate to C:\Windows\System32\config and locate the DRIVERS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[chris1]

Drivers uploaded

 

[Maxstar]

Replace Drivers Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download DRIVERS.ZIP and save to your desktop.
2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
3. Now we have the DRIVERS file that we will be using to replace your current one.
4. Navigate to C:\Windows\System32\config
5. Right-click on the current DRIVERS file and select rename. Rename it to DRIVERS.bad.
   Note: If you get an error that the file is in use, reboot your computer and then try again.
6. Take the file from the Drivers folder on your desktop and paste it into C:\Windows\System32\config

Afterwards reboot the server and attempt to update. If it fails attach the latest CBS logs and the following logfile.

Upload the setupapi.dev.log file

• Open Windows Explorer and browse to the C:\Windows\INF folder.
• Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file setupapi.dev.zip in your next reply.

 

[chris1]

I had 3 files to install, one 2025-02 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB5052000) and two weird printer drivers. Printers finally gone (had errors as well), Cululative update still have problem.

Setupapi.dev attached

 

[Maxstar]

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update again. If it fails attach a new copy of the CBS logs and the Setupapi.dev.log.

 

[chris1]

Hooray, it's installed now.

Thank you very much.

What was the root cause of this issue?

 

[Maxstar]

You're welcome. Glad to hear the issue has been resolved...

The root cause was the corrupted DRIVERS hive and a driver issue in this case.