[SOLVED] KB5039217 on Server 2019 returns 0x800f0986 - PSFX_E_APPLY_FORWARD_DELTA_FAILED

[bahavel]

Hello. I've been fighting with a Server 2019 that was patching fine up through this most recent June 2024 cumulative patch, KB5039217. Any attempt I've made to apply it has returned a 0x800f0986 - PSFX_E_APPLY_FORWARD_DELTA_FAILED error code. sfc /scannow and dism /online /cleanup-image /restorehealth both come back with no errors found. sfcfix doesn't identify any problems either. Review of the CBS.log file shows problems with some of the checksums and one of the packages (2024-06-18 13:26:53 is the timestamp of the run for the attached log file), but I'm stumped on where to take this next.

 

[Maxstar]

Hi,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[bahavel]

Hello, Maxstar. Attached is the requested components file.

Thank you for taking the time to look at this. It is appreciated.

 

[Maxstar]

Hi,

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.

 

[bahavel]

SFCFix script was run, no problems with the fix script from the attached log file. Took a bit to idle out the services and get a window of opportunity to reboot the server. Attempted to install the KB5039217 and it threw a new error this time: 0x8007371b - ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE and then attempted an automatic corruption repair. Updated CBS log attached.

 

[Maxstar]

Hi,

Upload a new copy of the COMPONENTS hive and a copy of the SBS hive.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Export SBS (SideBySide) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file SideBySide (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[bahavel]

Attached are the requested components and sidebyside files.

 

[Maxstar]

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update and post the result. If it fails attach an new copy of the CBS logs.

 

[bahavel]

Worked like a champ! Successful installation of the patch! It'll be a few days before I can get another window to idle out the services and perform a reboot to finalize the patch application, but I'd say this can be marked solved at this point. Thank you for the assistance in getting this cleaned up.

 

[Maxstar]

You're welcome and glad to hear the update is installed with an pending reboot.

I will mark this thread as solved, but you can always reply to this thread if there are any other issues after the reboot..