[SOLVED] KB5026415 failing on install on Server 2012 R2 with error 0x800F0831

PeterJ · May 23, 2023

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

David86 · May 23, 2023

Ready

PeterJ · May 23, 2023

Restart the machine.
Check Windows Update but not install any update yet.
Provide a screenshot of the available important updates first.

David86 · May 24, 2023

Windows update suggests installing KB5026415 and KB4054519

PeterJ · May 24, 2023

Install Update with DISM

Download the update MSU here: https://catalog.s.download.windowsu..._ad78da956d88ae3cd98982c11730240668c0e93f.msu
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp
replace C:\temp with your path if different

expand windows8.1-kb4054519-x64_ad78da956d88ae3cd98982c11730240668c0e93f.msu -f:* C:\temp

DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows8.1-kb4054519-x64.cab
You should receive the message:
The operation completed successfully.
Make sure to allow the computer to restart if prompted.
If you receive any other message:
Post a screenshot of the Commandprompt window.
Zip and attach the file C:\Windows\Logs\CBS\CBS.log

David86 · May 25, 2023

Error 0x800f0831 during installation

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>cd
C:\Windows\system32

C:\Windows\system32>cd
C:\Windows\system32

C:\Windows\system32>cd..

C:\Windows>cd..

C:\>cd C:\tempp

C:\tempp>expand windows8.1-kb4054519-x64_ad78da956d88ae3cd98982c11730240668c0e93
f.msu -f:* C:\tempp
Microsoft (R) Unpacker, version 6.3.9600.17415
(C) Microsoft Corporation. All rights reserved.

Adding C:\tempp\WSUSSCAN.cab to the unpack queue
Adding C:\tempp\Windows8.1-KB4054519-x64.cab to the unpack queue
Adding C:\tempp\Windows8.1-KB4054519-x64-pkgProperties.txt to the queue for distribution
kovka
Adding C:\tempp\Windows8.1-KB4054519-x64.xml to the unpack queue

Unpacking files....
Progress: 1 of 4 files
Unpacking completed...
total files 4 .

C:\tempp>DISM.exe /Online /Add-Package /PackagePath:C:\tempp\windows8.1-kb405451
9-x64.cab

DISM system
Version: 6.3.9600.19408

Image version: 6.3.9600.19397

Processing 1 of 1 - Add package Package_for_RollupFix~31bf3856ad364e35
~amd64~~9600.18874.1.4
[==========================100.0%====================== ====]
An error occurred - "Package_for_RollupFix" Error: 0x800f0831

Error: 0x800f0831

DISM failed. Operation failed.
See the log file for more details.

The DISM log file is located at C:\Windows\Logs\DISM\dism.log

c:\tempp>

PeterJ · May 25, 2023

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:5023765
Let me know if it says it was successful or if there are any errors.

David86 · May 25, 2023

This update is not installed on this computer

PeterJ · May 25, 2023

FRST Registry Search

Click the Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB5023765 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

David86 · May 26, 2023

Ready

PeterJ · May 26, 2023

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Perform the instructions in message #25 again and report the result.

David86 · May 26, 2023

error again

C:\tempp>DISM.exe /Online /Add-Package /PackagePath:C:\tempp\windows8.1-kb405451
9-x64.cab

DISM system
Version: 6.3.9600.19408

Image version: 6.3.9600.19397

Processing 1 of 1 - Add package Package_for_RollupFix~31bf3856ad364e35
~amd64~~9600.18874.1.4
[==========================100.0%====================== ====]
An error occurred - "Package_for_RollupFix" Error: 0x800f0831

Error: 0x800f0831

DISM failed. Operation failed.
See the log file for more details.

The DISM log file is located at C:\Windows\Logs\DISM\dism.log

PeterJ · May 26, 2023

FRST Registry Search

Click the Start button and in the search box, type CMD
When you see cmd.exe on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, press enter afterwards.
Code:
```
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
```
Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB5026415 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

David86 · May 28, 2023

Ready

PeterJ · May 28, 2023

Step 1:
Go to Control Panel - Windows Update - Change settings.
Select Download updates but let me choose whether to install them.
Click OK.

Step 2:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

Step 3:
Restart the machine.
Perform the instructions in message #25 again and report the result.

David86 · May 29, 2023

It worked. After reboot I saw kb4054519 among the installed.

C:\tempp>DISM.exe/Online/Add-Package/PackagePath:C:\tempp\windows8.1-kb405451
9-х64.cab

DISM system
Version: 6.3.9600.19408

Image version: 6.3.9600.19397

Processing 1 of 1 - Add package Package_for_RollupFix~31bf3856ad364e35
~amd64~~9600.18874.1.4
[=========================100.0%====================== ====]
Operation completed successfully.
Restart Windows to complete this operation.
Do you want to restart your computer right now? (Not really)

PeterJ · May 29, 2023

Great.
Check Windows Update but do not install any updates yet.
Provide a screenshot of the available important updates first.

David86 · May 29, 2023

PeterJ said:
Check Windows Update but do not install any updates yet

It only finds update KB5026415.

PeterJ · May 29, 2023

Try to install that one.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

David86 · May 29, 2023

Thank you very much! KB 5026415 successfully installed!!!

[SOLVED] KB5026415 failing on install on Server 2012 R2 with error 0x800F0831

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