[SOLVED] (KB5010796) Downloading 0%

[manxx1]

Hi,

I have this update stuck on a freshly installed Server 2022 Standard. When I look at installed updates, it shays that it failed few times. When I download this update directly from windows update catalog and try to install it, it says that it's already installed. I was able to uninstall it with wusa /uninstall /kb:5010796 and then install again using the downloaded .msu file. It installed ok, but WU shows that it is downloading it again with 0%. I can also see it under installed updates this time - no idea why it insists on downloading/installing it anyway.

I have done all the usual suggestions to stop the update services, rename Software Distribution, etc with no luck.

I'm attaching the CBS log if anybody can help.

Thanks.
Mx.

 

[x BlueRobot]

I would suggest at the moment uninstalling the update and then installing it through the Windows Update client. Let's see what happens.

 

[manxx1]

Thanks for the suggestion, I tried that already - I uninstalled it manually, WU tries to install it and won't go past 0%. When I do Get-WindowsUpdates for PS prompt, it thinks the update is 23GB in size?



While the WU catalog shows the file has only 210MB:



Weird...

Mx.

 

[x BlueRobot]

Hmm. that's very odd, it definitely shouldn't be 23GB unless that is reporting the uncompressed size? And even then, I find that hard to believe. I'm not sure why it's reporting such a large number?

Let's try the following, please open an elevated command prompt and then enter the following command:

fsutil resource setautoreset true %systemdrive%\

If you get a success message, then please reboot your computer.

I did notice the following in your CBS log:

2022-01-21 15:20:12, Info                  CBS    Read out cached applicability from TiLight for package: Mapping_Package_for_KB3089226_af-ZA_amd64~31bf3856ad364e35~amd64~~10.0.10240.0, ApplicableState: 0, CurrentState:0
2022-01-21 15:20:12, Info                  CBS    FC:   FCAcquirerWUClient: WULib DownloadProgress: [0 / 100]
2022-01-21 15:20:12, Info                  CBS    DWLD: Cancelling...
2022-01-21 15:20:13, Info                  CBS    DWLD: Downloading update (0 of 0 bytes)...[0 of 0 bytes overall - 0%], sub phase: 1, sub percentage: 0
2022-01-21 15:20:13, Info                  CBS    FC:   FCAcquirerWUClient: WULib DownloadProgress: [0 / 100]
2022-01-21 15:20:13, Info                  CBS    DWLD: Downloading update (0 of 0 bytes)...[0 of 0 bytes overall - 0%], sub phase: 1, sub percentage: 0
2022-01-21 15:20:13, Info                  CBS    FC:   FCAcquirerWUClient: WULib DownloadProgress: [0 / 100]
2022-01-21 15:20:13, Info                  CBS    DWLD: Timed out waiting on WU download for 902000 milliseconds. [HRESULT = 0x80240021 - WU_E_TIME_OUT]
2022-01-21 15:20:13, Info                  CBS    DWLD:Failed to download actual content [HRESULT = 0x80240021 - WU_E_TIME_OUT]
2022-01-21 15:20:13, Info                  CBS    FC:   FCAcquirerWUClient: WindowsUpdateDownloadFromUUP returns. [0x80240021]
2022-01-21 15:20:13, Error                 CBS    FC:   CFCAcquirerWUClient::Download(135): Result = 0x80240021
2022-01-21 15:20:13, Error                 CBS    FC:   CFCAcquirerWrapper::Execute(160): Result = 0x80240021

Could you please provide your WindowsUpdate.log file? It should be available in the following directory path:

%systemroot%\WindowsUpdate.log

 

[manxx1]

The fsutil command was successful, I restarted the server. I do not see KB5010796 listed under WU, instead KB5009608 showed up, but fails to install with 0xc1900401. WU log attached as per the instructions in the WindowsUpdate.log:

Windows Update logs are now generated using ETW (Event Tracing for Windows).
Please run the Get-WindowsUpdateLog PowerShell command to convert ETW traces into a readable WindowsUpdate.log.


For more information, please visit https://go.microsoft.com/fwlink/?LinkId=518345

 

[manxx1]

Found this on the desktop as well.

 

[x BlueRobot]

Thanks and at least the previous update is no longer being offered. There doesn't appear to be much information in the Windows Update log unfortunately, apart from the following:

2022/01/26 13:00:33.0975473 7076  7084  DownloadManager Generating download request for update E8C13149-34AA-441B-865F-73CD4354C0D0.1.
2022/01/26 13:00:33.1814352 7076  7084  DownloadManager Calling into handler 0xc to generate download request for update E8C13149-34AA-441B-865F-73CD4354C0D0.1.
2022/01/26 13:00:33.1814427 7076  7084  Handler         *FAILED* [C1900401] UUP GDR: Completed
2022/01/26 13:00:33.1814509 7076  7084  Handler         *FAILED* [C1900401] file = onecore\enduser\windowsupdate\client\engine\handler\osdeployment\downloader\osasyncdownloader.cpp, line = 218
2022/01/26 13:00:33.1862976 7076  7084  Handler         *FAILED* [C1900401] file = onecore\enduser\windowsupdate\client\engine\handler\osdeployment\handler\uhosdeployment.cpp, line = 356
2022/01/26 13:00:33.1863071 7076  7084  DownloadManager *FAILED* [C1900401] GDR
2022/01/26 13:00:33.4650514 7076  7084  Handler         OnDownloadJobFailure - UUP update E8C13149-34AA-441B-865F-73CD4354C0D0.1 in the sandbox C:\Windows\SoftwareDistribution\Download\50cac1185dc569aa87dc46ba81f4f2f9 failed with 0xc1900401.
2022/01/26 13:00:33.4650544 7076  7084  Handler         OnDownloadJobFailure - UUP update E8C13149-34AA-441B-865F-73CD4354C0D0.1 found 1l downloaders.
2022/01/26 13:00:33.4697819 7076  7084  DownloadManager *FAILED* [C1900401] Error occurred while downloading update E8C13149-34AA-441B-865F-73CD4354C0D0.1; notifying dependent calls.

The error code in question appears to suggest that there is packages to download?

Could you please provide the latest CBS log? It may also be worthwhile scanning the registry for that particular update using FRST64, please see the instructions below:

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB5009608 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

 

[manxx1]

Please see the attached file. I have forced to uninstall KB5009608 and then install it manually. WU shows that I'm up to date now and no reoccurring downloads are showing up. Hope this is fixed now.

 

[x BlueRobot]

I have forced to uninstall KB5009608 and then install it manually.

That's what I was going to suggest myself actually, you must have read my mind! It's good to hear that you haven't had any reoccurring downloads.