KB5010342 failed 0x8000ffff on update

M

MrSkyBlueGeek

Member
Joined
Mar 1, 2022
Posts
18
Hi and thanks in advance for the help - amazed at the successes you've had with other - very cool!

I have a system I upgraded to 10 Pro and since the upgrade has failed updates; I am trying to get current and address an issue where my USB ports aren't being recognized as 3.2 superspeed ports - which I need for the VR headset i'm running (Varjo XR3) and completely stuck. I don't know that the update will address it but I know that I need to get it current and then dig further. Any help will be extremely appreciated!

I have done a few items and am including that to see if it will jumpstart my issue (I did truncate my old CBS and I had run sfcfix - crashed but nothing in the dump and included frst64 scan)...

Sincerely,
Scott
 

Attachments

Rich (BB code): 
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_10_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_11_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_12_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_13_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_14_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_15_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_16_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_17_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_18_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_19_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_1_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_20_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_21_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_22_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_2_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_3_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_4_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_5_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_6_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_7_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_8_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS Catalog Corrupt    (n)            Package_9_for_KB5011352~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.
2022-03-01 16:22:02, Info                  CBS    (p)    CBS MUM Corrupt    (n)            Package_for_ServicingStack_1525~31bf3856ad364e35~amd64~~19041.1525.1.0
2022-03-01 16:22:02, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

I apologise for the delay, please follow the instructions shown above and then attempt the update again. If it fails, then please attach the latest CBS log.
 

Attachments

BlueRobot - no worries on delay - just appreciate the help; was thinking about learning on the fixes at some point as I support similar in a linux world! It still failed - i've attached the cbs.log for next steps.

Thanks again,
Scott

Code: 
SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-03-10 15:46:24.922
Microsoft Windows 10 Build 19043 - amd64
Using .zip script file at C:\Users\Scott Sternloff\Desktop\SFCFix.zip [0]




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Successfully restored permissions on C:\Windows\servicing\Packages\package_5_for_kb5011352~31bf3856ad364e35~amd64~~19041.1525.1.0.cat
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Successfully restored ownership for C:\Windows\servicing\Packages\package_7_for_kb5011352~31bf3856ad364e35~amd64~~19041.1525.1.0.cat
Successfully restored permissions on C:\Windows\servicing\Packages\package_7_for_kb5011352~31bf3856ad364e35~amd64~~19041.1525.1.0.cat
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Successfully restored permissions on C:\Windows\servicing\Packages\package_7_for_kb5011352~31bf3856ad364e35~amd64~~19041.1525.1.0.mum
Successfully restored ownership for C:\Windows\servicing\Packages\package_8_for_kb5011352~31bf3856ad364e35~amd64~~19041.1525.1.0.cat
Successfully restored permissions on C:\Windows\servicing\Packages\package_8_for_kb5011352~31bf3856ad364e35~amd64~~19041.1525.1.0.cat
Successfully restored ownership for C:\Windows\servicing\Packages\package_8_for_kb5011352~31bf3856ad364e35~amd64~~19041.1525.1.0.mum
Successfully restored permissions on C:\Windows\servicing\Packages\package_8_for_kb5011352~31bf3856ad364e35~amd64~~19041.1525.1.0.mum
Successfully restored ownership for C:\Windows\servicing\Packages\package_9_for_kb5011352~31bf3856ad364e35~amd64~~19041.1525.1.0.cat
Successfully restored permissions on C:\Windows\servicing\Packages\package_9_for_kb5011352~31bf3856ad364e35~amd64~~19041.1525.1.0.cat
Successfully restored ownership for C:\Windows\servicing\Packages\package_9_for_kb5011352~31bf3856ad364e35~amd64~~19041.1525.1.0.mum
Successfully restored permissions on C:\Windows\servicing\Packages\package_9_for_kb5011352~31bf3856ad364e35~amd64~~19041.1525.1.0.mum
Successfully restored ownership for C:\Windows\servicing\Packages\Package_for_ServicingStack_1525~31bf3856ad364e35~amd64~~19041.1525.1.0.cat
Successfully restored permissions on C:\Windows\servicing\Packages\Package_for_ServicingStack_1525~31bf3856ad364e35~amd64~~19041.1525.1.0.cat
Successfully restored ownership for C:\Windows\servicing\Packages\Package_for_ServicingStack_1525~31bf3856ad364e35~amd64~~19041.1525.1.0.mum
Successfully restored permissions on C:\Windows\servicing\Packages\Package_for_ServicingStack_1525~31bf3856ad364e35~amd64~~19041.1525.1.0.mum
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 46 datablocks.
Finish time: 2022-03-10 15:46:28.544
Script hash: ZrNN1ib4d2zKwGWcqb0NJ3trWPI27yPhWlEpxKPWOQc=
----------------------EOF-----------------------
 

Attachments

Rich (BB code): 
2022-03-10 15:51:01, Info                  CBS    Failed to evaluate applicability [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-10 15:51:01, Info                  CBS    Failed to get applicability on updates [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-10 15:51:01, Error                 CBS    Failed to call external evaluate applicability on package: Package_17_for_KB5005716~31bf3856ad364e35~amd64~~10.0.1.5, Update: 5005716-30_neutral [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-10 15:51:01, Info                  CBS    Failed to evaluate external applicability for package update: 5005716-1197_neutral_PACKAGE [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-10 15:51:01, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB5005716~31bf3856ad364e35~amd64~~19041.1265.1.5, Update: 5005716-1197_neutral_PACKAGE [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-10 15:51:01, Info                  CBS    Failed to call EvaluateApplicability on internal CBS package. [HRESULT = 0x8000ffff]

Rich (BB code): 
2022-03-10 15:51:00, Error                 CBS    Failed to call external evaluate applicability on package: Package_1_for_KB5010472~31bf3856ad364e35~amd64~~10.0.4488.1, Update: 5010472-1_neutral [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-10 15:51:00, Info                  CBS    Failed to evaluate external applicability for package update: 5010472-128_neutral_PACKAGE [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-10 15:51:00, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_DotNetRollup~31bf3856ad364e35~amd64~~10.0.4488.1, Update: 5010472-128_neutral_PACKAGE [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-10 15:51:00, Info                  CBS    Failed to call EvaluateApplicability on internal CBS package. [HRESULT = 0x8000ffff]

Could you please provide your COMPONENTS hive using the following instructions:

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or WeTransferand then just provide the link in your reply.
 
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

If successful, then please reboot the machine and then attempt another update. If it fails, then please attach the latest CBS log as before.
 

Attachments

Thanks, could you please provide the following log file:

Rich (BB code): 
%SystemRoot%\inf\setupapi.dev.log
 
Rich (BB code): 
2022-03-12 17:37:15, Error                 CBS    Failed to resolve package 'Microsoft-OneCore-ApplicationModel-Sync-Desktop-FOD-Package~31bf3856ad364e35~amd64~~10.0.19041.1503' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Info                  CBS    Failed to resolve package: Microsoft-OneCore-ApplicationModel-Sync-Desktop-FOD-Package~31bf3856ad364e35~amd64~~10.0.19041.1503 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Info                  CBS    Found satellite package that does not match: Microsoft-Windows-Printing-WFS-FoD-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.906
2022-03-12 17:37:15, Error                 CBS    Failed to resolve package 'Microsoft-Windows-Printing-WFS-FoD-Package~31bf3856ad364e35~amd64~~10.0.19041.1415' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Info                  CBS    Failed to resolve package: Microsoft-Windows-Printing-WFS-FoD-Package~31bf3856ad364e35~amd64~~10.0.19041.1415 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Error                 CBS    Failed to resolve package 'Microsoft-Windows-UserExperience-Desktop-Package~31bf3856ad364e35~amd64~~10.0.19041.1503' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Info                  CBS    Failed to resolve package: Microsoft-Windows-UserExperience-Desktop-Package~31bf3856ad364e35~amd64~~10.0.19041.1503 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Rich (BB code): 
2022-03-12 17:37:15, Error                 CBS    Failed to resolve package 'Microsoft-Windows-QuickAssist-Package~31bf3856ad364e35~amd64~~10.0.19041.1387' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Info                  CBS    Failed to resolve package: Microsoft-Windows-QuickAssist-Package~31bf3856ad364e35~amd64~~10.0.19041.1387 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Error                 CBS    Failed to resolve package 'Microsoft-Windows-Client-Desktop-Required-WOW64-Package~31bf3856ad364e35~amd64~~10.0.19041.1526' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Info                  CBS    Failed to resolve package: Microsoft-Windows-Client-Desktop-Required-WOW64-Package~31bf3856ad364e35~amd64~~10.0.19041.1526 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Error                 CBS    Failed to resolve package 'Microsoft-Windows-Hello-Face-Package~31bf3856ad364e35~amd64~~10.0.19041.1348' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Info                  CBS    Failed to resolve package: Microsoft-Windows-Hello-Face-Package~31bf3856ad364e35~amd64~~10.0.19041.1348 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Error                 CBS    Failed to resolve package 'Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1526' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Info                  CBS    Failed to resolve package: Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1526 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Error                 CBS    Failed to resolve package 'Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~amd64~~10.0.19041.1526' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-12 17:37:15, Info                  CBS    Failed to resolve package: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~amd64~~10.0.19041.1526 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

SFCFixScript.txt
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.[/list]
 

Attachments

Results from the script...
Thanks,
Scott

Code: 
SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-03-13 17:48:44.064
Microsoft Windows 10 Build 19043 - amd64
Using .txt script file at C:\Users\Scott Sternloff\Desktop\SFCFixScript.txt [0]




FileScan::
[0: 1] C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.1586.1.7\Microsoft-Windows-UserExperience-Desktop-Package~31bf3856ad364e35~amd64~~10.0.19041.1503.cat
File is untraceable.
 Found: 4veFkS8AtjkW8Nd53uJ/phRX+njXRe/cl4FiwxpCwm4=
 Version number not available.
Trace not available.



[1: 1] C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.1586.1.7\Microsoft-Windows-Hello-Face-Package~31bf3856ad364e35~amd64~~10.0.19041.1348.cat
File is untraceable.
 Found: XvF2ODmenOxp+yHjUd9m6NmgGxsOZ2AGFPu7aINmJyI=
 Version number not available.
Trace not available.



[2: 1] C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.1586.1.7\Microsoft-OneCore-ApplicationModel-Sync-Desktop-FOD-Package~31bf3856ad364e35~amd64~~10.0.19041.1503.cat
File is untraceable.
 Found: +/NP7NcKCa/v3DuZ9ryAZeZy7qkACOHM1NQtE0O4SFo=
 Version number not available.
Trace not available.



[3: 3] C:\Windows\WinSxS\Catalogs\3ba5397c2b9f073d9696555e3f824a4457eab4f434d11ce3f48ce5ddf07c69fb.cat
Manifest file is missing.
 Found: O6U5fCufBz2WllVeP4JKRFfqtPQ00Rzj9Izl3fB8afs=
 Version number not available.
Trace not available.

 [C:\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-Client-Desktop-Required-WOW64-Package~31bf3856ad364e35~amd64~~10.0.19041.1526.cat]
 [C:\Windows\servicing\Packages\Microsoft-Windows-Client-Desktop-Required-WOW64-Package~31bf3856ad364e35~amd64~~10.0.19041.1526.cat]


[4: 3] C:\Windows\WinSxS\Catalogs\fbf34fecd70a09afefdc3b99f6bc8065e672eea90008e1ccd4d42d1343b8485a.cat
Manifest file is missing.
 Found: +/NP7NcKCa/v3DuZ9ryAZeZy7qkACOHM1NQtE0O4SFo=
 Version number not available.
Trace not available.

 [C:\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-OneCore-ApplicationModel-Sync-Desktop-FOD-Package~31bf3856ad364e35~amd64~~10.0.19041.1503.cat]
 [C:\Windows\servicing\Packages\Microsoft-OneCore-ApplicationModel-Sync-Desktop-FOD-Package~31bf3856ad364e35~amd64~~10.0.19041.1503.cat]


[5: 3] C:\Windows\WinSxS\Catalogs\5ef17638399e9cec69fb21e351df66e8d9a01b1b0e67600614fbbb6883662722.cat
Manifest file is missing.
 Found: XvF2ODmenOxp+yHjUd9m6NmgGxsOZ2AGFPu7aINmJyI=
 Version number not available.
Trace not available.

 [C:\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-Hello-Face-Package~31bf3856ad364e35~amd64~~10.0.19041.1348.cat]
 [C:\Windows\servicing\Packages\Microsoft-Windows-Hello-Face-Package~31bf3856ad364e35~amd64~~10.0.19041.1348.cat]


[6: 2] C:\Windows\servicing\Packages\Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~amd64~~10.0.19041.1526.cat
File is untraceable.
 Found: XDFbugiG+Pg+CpAf01eAOqZMmY9J7bSWSUp/NmmKdv4=
 Version number not available.
Trace not available.

 [C:\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~amd64~~10.0.19041.1526.cat]


[7: 3] C:\Windows\WinSxS\Catalogs\a977fc68099f80debf14ef52fabaa1bd0c68dd97b94308e586c05fe1997b98af.cat
Manifest file is missing.
 Found: qXf8aAmfgN6/FO9S+rqhvQxo3Ze5QwjlhsBf4Zl7mK8=
 Version number not available.
Trace not available.

 [C:\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-Printing-WFS-FoD-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat]
 [C:\Windows\servicing\Packages\Microsoft-Windows-Printing-WFS-FoD-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat]


[8: 3] C:\Windows\WinSxS\Catalogs\98c1d33b0dbaee67f906cc1bae5334941d52d198f2046907775f7e22d97063d9.cat
Manifest file is missing.
 Found: mMHTOw267mf5BswbrlM0lB1S0ZjyBGkHd19+ItlwY9k=
 Version number not available.
Trace not available.

 [C:\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-QuickAssist-Package~31bf3856ad364e35~amd64~~10.0.19041.1387.cat]
 [C:\Windows\servicing\Packages\Microsoft-Windows-QuickAssist-Package~31bf3856ad364e35~amd64~~10.0.19041.1387.cat]


[9: 3] C:\Windows\WinSxS\Catalogs\e2f785912f00b63916f0d779dee27fa61457fa78d745efdc978162c31a42c26e.cat
Manifest file is missing.
 Found: 4veFkS8AtjkW8Nd53uJ/phRX+njXRe/cl4FiwxpCwm4=
 Version number not available.
Trace not available.

 [C:\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-UserExperience-Desktop-Package~31bf3856ad364e35~amd64~~10.0.19041.1503.cat]
 [C:\Windows\servicing\Packages\Microsoft-Windows-UserExperience-Desktop-Package~31bf3856ad364e35~amd64~~10.0.19041.1503.cat]


[10: 2] C:\Windows\servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1526.cat
File is untraceable.
 Found: VpB5wk7QG+ov+XdN3ZIca6IluCvSS4HOQoesGpMm2F8=
 Version number not available.
Trace not available.

 [C:\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1526.cat]


[11: 1] C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.1526.1.5\Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~amd64~~10.0.19041.1526.cat
File is untraceable.
 Found: XDFbugiG+Pg+CpAf01eAOqZMmY9J7bSWSUp/NmmKdv4=
 Version number not available.
Trace not available.



[12: 1] C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.1526.1.5\Microsoft-Windows-Hello-Face-Package~31bf3856ad364e35~amd64~~10.0.19041.1348.cat
File is untraceable.
 Found: XvF2ODmenOxp+yHjUd9m6NmgGxsOZ2AGFPu7aINmJyI=
 Version number not available.
Trace not available.



[13: 1] C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.1526.1.5\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1526.cat
File is untraceable.
 Found: VpB5wk7QG+ov+XdN3ZIca6IluCvSS4HOQoesGpMm2F8=
 Version number not available.
Trace not available.



[14: 1] C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.1526.1.5\Microsoft-Windows-UserExperience-Desktop-Package~31bf3856ad364e35~amd64~~10.0.19041.1503.cat
File is untraceable.
 Found: 4veFkS8AtjkW8Nd53uJ/phRX+njXRe/cl4FiwxpCwm4=
 Version number not available.
Trace not available.



[15: 1] C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.1526.1.5\Microsoft-Windows-Printing-WFS-FoD-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat
File is untraceable.
 Found: qXf8aAmfgN6/FO9S+rqhvQxo3Ze5QwjlhsBf4Zl7mK8=
 Version number not available.
Trace not available.



[16: 1] C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.1526.1.5\Microsoft-Windows-Client-Desktop-Required-WOW64-Package~31bf3856ad364e35~amd64~~10.0.19041.1526.cat
File is untraceable.
 Found: O6U5fCufBz2WllVeP4JKRFfqtPQ00Rzj9Izl3fB8afs=
 Version number not available.
Trace not available.



[17: 1] C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.1526.1.5\Microsoft-Windows-QuickAssist-Package~31bf3856ad364e35~amd64~~10.0.19041.1387.cat
File is untraceable.
 Found: mMHTOw267mf5BswbrlM0lB1S0ZjyBGkHd19+ItlwY9k=
 Version number not available.
Trace not available.



[18: 1] C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.1526.1.5\Microsoft-OneCore-ApplicationModel-Sync-Desktop-FOD-Package~31bf3856ad364e35~amd64~~10.0.19041.1503.cat
File is untraceable.
 Found: +/NP7NcKCa/v3DuZ9ryAZeZy7qkACOHM1NQtE0O4SFo=
 Version number not available.
Trace not available.
FileScan:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 46 datablocks.
Finish time: 2022-03-13 17:48:46.621
Script hash: qRMotPsLwnSQkIaYXXyEwf1oNaq1QwAVN55gTyQBRmY=
----------------------EOF-----------------------
 
Thank you, could you please provide the following:

Step#1 - Export CBS hive
  • Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (.).
  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload to Dropbox or OneDrive or SendSpace and just provide the link here.

Please ensure that you export it as registry hive and not a registry file.
 
Rich (BB code): 
[10: 2] C:\Windows\servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1526.cat
File is untraceable.
 Found: VpB5wk7QG+ov+XdN3ZIca6IluCvSS4HOQoesGpMm2F8=
 Version number not available.
Trace not available.

 [C:\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1526.cat]

Rich (BB code): 
[6: 2] C:\Windows\servicing\Packages\Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~amd64~~10.0.19041.1526.cat
File is untraceable.
 Found: XDFbugiG+Pg+CpAf01eAOqZMmY9J7bSWSUp/NmmKdv4=
 Version number not available.
Trace not available.

 [C:\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~amd64~~10.0.19041.1526.cat]

Could you please enter the following commands from an elevated command prompt and then provide the output in your next post:

Rich (BB code): 
certutil -hashfile C:\Windows\servicing\Packages\Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~amd64~~10.0.19041.1526.cat SHA256
certutil -hashfile C:\Windows\servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1526.cat SHA256

Rich (BB code): 
fsutil hardlink list C:\Windows\servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1526.cat
certutil -hashfile C:\Windows\servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1526.cat SHA256
 
Microsoft Windows [Version 10.0.19043.1320]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>certutil -hashfile C:\Windows\servicing\Packages\Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~amd64~~10.0.19041.1526.cat SHA256
SHA256 hash of C:\Windows\servicing\Packages\Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~amd64~~10.0.19041.1526.cat:
5c315bba0886f8f83e0a901fd357803aa64c998f49edb496494a7f36698a76fe
CertUtil: -hashfile command completed successfully.

C:\Windows\system32>certutil -hashfile C:\Windows\servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1526.cat SHA256
SHA256 hash of C:\Windows\servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1526.cat:
569079c24ed01bea2ff9774ddd921c6ba225b82bd24b81ce4287ac1a9326d85f
CertUtil: -hashfile command completed successfully.

C:\Windows\system32>fsutil hardlink list C:\Windows\servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1526.cat
\Windows\servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1526.cat
\Windows\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1526.cat

C:\Windows\system32>certutil -hashfile C:\Windows\servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1526.cat SHA256
SHA256 hash of C:\Windows\servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1526.cat:
9f57d172d53cbd1e8136bb8a14290b9a545ba781b64de6bc14cb8025c09c1b8a
CertUtil: -hashfile command completed successfully.

Thanks,
Scott
 
It looks like a number of deployment keys don't have the appropriate package references for the packages which are not being resolved.

Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:5011487
  4. Let me know if it says it was successful or if there are any errors.
 
It was successful in the uninstall and required a restart; on restart it shows as uninstalled but it does still say in windows update under settings that there was an error installing that KB. I have not told it to reinstall yet.
 
MrSkyBlueGeek said:
does still say in windows update under settings that there was an error installing that KB
Click to expand...
That's okay, that will be part of the update history which is stored in DataStore.edb file within DataStore subfolder of the SoftwareDistribution folder. Could you please run the following command from an elevated command prompt:

Rich (BB code): 
DISM /Online /Cleanup-Image /RestoreHealth
 
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